NH Capri Reviews

The hotel is in a good location, easy walking distance to all the sights and it’s very close to the iconic Hotel National de Cuba, which is a must see! The staff are amazing, especially the front of house/reception, the pool staff on the roof deck, and the ground floor bar staff who were all friendly and helpful. The breakfast was a good variety of local and continental options, buffet style with a range of drinks/juices. I used the gym and the pool, was a good experience. Taxi from the airport to hotel and return to the airport cost me £10 sterling each way, but of course the taxi guys do try to charge double that, so negotiate amicably and pay a fair price! I had a slightly scary experience on my final night at the hotel, when a strange man entered my room at 11.30pm! I had to chase him him and report him to reception downstairs. I was told he was the maintenance guy who accidentally went into my room. I was not given an apology by the manager nor offered any resolution, as I wasn’t able to sleep that night due to anxiety etc. Imagine if I had been a less able man, or even a female, I dread to think what could have and would have happened! The matter was reported to Trip.com who apologised but it should have been the hotel manager who spoke with me, and I felt disrespected that they still to date have not bothered to contact me! Overall, the hotel is nice, but it was just my end incident on the final night that messed up my experience.

I’ve been in 100+ hotels at 50+ countries and there were hotels from 3 to 5 stars even Aman among them. This is not the worst hotel ever, but the worst among 5*. The hotel is 2, probably. Even cockroaches at the lobby bar knows that… The worst thing is food. It looks like normal tasty but it so bad when you eat it… And after spending hours three days in a row at WC puking and so on… So… Never ever…

Restaurant in the 18th floor, service great but food was terrible

Average hotel, rooms are old. AC works well, breakfast is very good.

What an amazing experience and place to stay. Not too far away from old Havana; staff are all absolutely lovely and so helpful. View from my room was just incredible. Clean and very spacious. Definitely recommend to stay here when coming to beautiful Havana

I did not stay there, did not make flight and wasn’t allowed to reschedule. Could I please be allowed to reschedule to Saturday the 15th to Tuesday the 18th or be given a voucher or a discount to use against my new booking please

It was an excellent stay. I enjoyed my time there and the food was good. I would recommend this hotel for anyone who wants a good place to stay in havana. It is not far from the city

I was so happy to stay there. Staffs are very nice people, and the services are fantastic. They were kind enough to care about our flight being cancelled by the hurricane.

It was excellent and I recommend the Capri hotel

The location is good. It takes a few steps to reach the magnificent Havana Hotel. The hotel lobby is open from north to south. Tourists can walk through it and see the sea. Along the sea is the Seaside Boulevard. The hotel chef can make freshly fried eggs for breakfast, which is a good point. However, I am more concerned about the lack of electric kettles in the room. There is a restaurant opposite the hotel, which seems to be called 21. The dishes are good and the price is not expensive. In general, I do not recommend traveling to Cuba. The biggest problem is the serious air pollution caused by car exhaust. The old cars that can be seen everywhere have seriously exceeded the emission standards. Walking on the seaside boulevard, there is a smell of exhaust gas, and the sea breeze cannot blow it away. I dare not open the window of the hotel room in the morning. Once I open it, there is a smell of car exhaust, even though I already live on the 7th floor.

The Capri Hotel is a very good option to stay in Havana, Cuba. Its location is excellent, near the boardwalk and surrounded by restaurants with various food options and prices for different budgets. The hotel service in general was good, although, unfortunately, not all employees showed the best disposition and attention. For example, when we arrived at the restaurant on the first day, the attention given to us by the person who served us was not what we expected. The hotel food is of good quality, but the variety is limited, which led us to decide to have lunches and dinners in restaurants outside the hotel over the next few days. However, breakfast is good and varied. The internet service was pretty good. It is fair to mention that other hotel employees were very kind and attentive to us. Overall, our experience at Hotel Capri was satisfactory.

The location is excellent, close to the seaside promenade and the Cuba National Hotel. The service staff are warm and friendly, and it is convenient to travel. You can access the Internet, although the speed is limited, and the overall stay experience is good.

Well the stay at the hotel was good Their workers are very friendly

Excellent hotel, great location, friendly staff, delicious food! For every recommendation!