Balcary House Hotel

Well what a place. As you drive through the town your expectations are not high. How wrong can you be. Beautiful house and the most welcome host in Sue. Couldn’t have been made more welcome by Sue and her two dogs. We stayed in lodge one. A fair price for a couple and 3 dogs. Hard floors all through. More than enough space. . Didn’t feel cramped. Excellent shower! Gravelled outside, perfect for a long coated dog. Parking straight outside the lodge which in the rain made is easy to unload / load. Secure paddock for exercise (dogs!!!) Any dog show people reading this, perfect place to stay for Border Union or SKC. Good breakfast freshly cooked, again, accommodated the dogs. The only very minor downside was the very bright green light to mark the fire exit. Appreciate why it’s there but it was really bright! And no hand towels only bath. Very minor and inconsequential. Loved this place and will 100% be back. The ultimate dog friendly venue. Thank you Sue.

The hotel was a lovely old house restored to a high standard. Our room was very clean, spacious and functional, with a modern bathroom. Breakfast was very good. We really enjoyed our stay and would happily come back here.

This hotel describes itself as a boutique hotel. In my mind ‘boutique’ should be the highest of standards and the best that you can get. The Balcary would fall short of this.. We were attending a wedding so stayed for 2 nights. When we arrived we were allocated the Lodge which was one of two ‘shed’ like buildings accessible via a gravel driveway to the rear of the main building. A small pathway would be great to avoid the heels of my shoes being totally ruined in the gravel. Lodge was nicely furnished, no bath if you like one, small shower, a wobbly toilet seat that is too small for the pan and a very small bath towel of poor quality, one hand towel. No small towel for my hair. I would expect good towels in a boutique hotel. These were not. A full length mirror would be useful for a wedding venue placed next to a socket for a hair dryer. We were lucky to have lovely weather, the grass was cut but the outside furniture was not noticeable and not somewhere you would want to sit. Breakfast was delicious. The owners were not unwelcoming but were not there on check-out Sunday morning. We got the lady from the kitchen to help us pay our bill. A nice hotel overall with a few minor shortcomings for the price.

Called up to book a baby shower back in January. The owner of the hotel was very friendly and booked everything in for 3rd March. This included the hire of the room from 1-5 and a buffer at £10 per person. Called up 3 weeks before to confirm everything was still ok with the booking and was advised yes looking forward to seeing you, also checked it was ok to arrive early to set up which they also advise was ok. Arrived yesterday at 12:30 to set up to be told the event had been cancelled, owner advised we called up and cancelled advised this was not the case they said they messaged on Facebook to confirm this. Advised we have had no message on Facebook. Advised them they had my number why did they not call to advise this. Both owners become very rude. Asked if we could still have the room as we have 30 people arriving in 1 hour they advised yes you can have the room but we have no staff to make a buffet for you. They said we would also still need £50 for the room advised this was ok. They advised we will need the room back in 2 hours. Took this option as we had the soon to be mummy and guests arriving to this location in 1 hour. We then arranged the buffet our selfs which was very stressful with no help from the owners just the local supermarkets. The owners advised they would come to the bar and offer drinks, we had to keep going through and asking them to come on the bar as they keep walking away. They also advised it was a min charge of £5 to use a card again this was not advised at booking, so no guests were aware of this. At the end of the event we cleaned up and went through to pay. The owners were very rude. Gave some feedback to try and ensure this didn’t happen again to someone else and this was meet with more rudeness. They then advised it was £50 plus VAT we explained we were told it was £50 they said it’s normally company’s who book this room so need to add VAT advised this is ok but we were not advised this then they charged for teas and coffee that they put on this took the total cost to £87 when we were advised it was £50. This hotel is a beautiful hotel but it is not managed correctly and the owners are very rude with no care toward their guests. I will not be returning to this hotel and will be advised other people of what had happened to us as we do not want anyone else to have to deal with the stress and the rudeness of the owners of this hotel.

The staff were lovely the room was so comfortable. At breakfast the chef offered to make you anything you wanted and was super friendly. Would definitely recommend. I have stayed here twice now

Loved the setting and History of the Hotel. Breakfast was great.

Room excellent but room 2 saw next door and their bathroom was across the corridor entrance to our room so we could hear their door being opened during the night. Disturbing!

Had a lovely big Lodge, but there wasn’t a mirror in the bedroom only a small handheld makeup mirror in bathroom and a mirror over the bathroom sink, no where to dry hair or straighten hair. Lodge was a great size but lacked finishing touches, a chair would have been nice to sit on and a dressing table. Long driveway was pitch black no lights at all to help you find your way to the hotel in the evenings we had to find our way by torch app on phone. Not safe. The young ladies waiting on in breakfast room were very pleasant and friendly.

We stay one night. The house is located in a quiet place just a short distance from down town. Bedroom and bath clean and comfortable. Breakfast okay. Good place to stay