Hampton Inn & Suites Hazard

From checking in to checking out, the staff were attentive and friendly. Even a little lunch bag was available on our departure with a bagel, spreads, apple and a bottle of watter. A nice little gesture we thought. The breakfast, however, was very disappointing. Pre-made omelette kept warm, the sausage and potatoes needed re-warming fortunately there was a microwave oven hand. The selection of fruit was poor as the yoghurt selection. All served on paper plates and plastic utensils. Surely it is cheaper and better for the environment to use wasshable crockery and cutlery. I need to finish on a positive note, the oats were nicely prepared.

We had above excellent service. The ladies and gentleman at the front desk were so friendly and nice. The sheets on the bed were so clean and crisp that you could smell the freshness. Breakfast was also great. This will be our choice of stay when coming in for the holidays to visit family.

This was my second time staying at this location. I found it to be very much as most Hampton properties. The staff was friendly and helpful. As for the breakfast, it was a little lacking. The biscuits were very hard (even the microwave couldn't soften them up). As with most Hampton breakfast, powdered eggs and a very lacking selection breakfast offerings. The room was average. Nothing special, nothing terrible. I will say that the hotel cleaning staff needs to actually put the toilet brush back into the drainage whole to remove the build up there (other than that it was clean, it may be I was just a little picky, but it is not adding any extra time to do that as you are scrubbing the inside anyway). The water pressure was fine for the shower (I had plenty of hot water as well). The bathroom sink was slow to drain, which I did tell the front staff about when I checked out. One thing I will point out is that the room I stayed in still had carpet. I know a lot of the properties have been converting to a different type of flooring. The carpet was not dirty, but after so many carpet cleanings, it just has a funky feel to it, almost sticky and damp (I just kept my flip flops on and near the bed). The beds were comfortable and I was able to sleep fine. On thing to point out, is that like with all properties now, they have done away with curtains. It is just the roll down blind. This does not prevent outside light from coming in around the windows. The location is good. It shares the local grocery store parking lot. As for accessing restaurants, it is pretty close to several options. It is also very close to their hospital.

This looks like a decent Hampton when pulling in the parking lot and walking in the lobby. The desk agent was pleasant and helpful. But as soon as I got off the elevator on the third floor I was hit with a sewer smell. As I entered my room, it smelled stuffy and old. Not a fresh smell. Even though the temperature that week was in the upper 80s, the heat was on in the room. The water smelled so badly of sewer I was afraid to use it to brush my teeth. You’d think after I mentioned it, someone would offer me a free water bottle or offer to move my room. Maintenance came in and said there was nothing to do because the traps allow air and water through (?) So I was anxious to get housekeeping in, thinking the smell would be better. For my two days there housekeeping never came. Apparently they only come if you request and we were never told that when we checked in! Also even tho the room was on third floor, the small window was on the same height as the cars on the highway just outside. Please renovate these rooms and tear up the dirty carpet and secure the doors so they don’t slam every time someone closes them.

We love staying at Hampton Inns as they are consistently a great stay. Our room was very clean and comfortable. The breakfast had a wide variety of items to choose from. The pool was great! All the staff were welcoming and helpful. Would definitely recommend.

Becky at the front desk was so amazing! Patient and kind. She helped our large group get settled in despite a number of issues. Room was clean and accommodating and hotel was receiving some exterior work but the inside was fresh and welcoming