Mercure Hefei South Station Luogang Central Park Hotel Reviews

Wonderful experience at Mercure Hefei South Railway Station. Very kind and helpful staff, top quality amenities, and amazing value for the price.

This was my first time staying at a Mercure hotel and I was not disappointed. This new hotel opened in April. I usually stay at less expensive hotels but I was attending a festival at Luogang Central Park and wanted to find accommodations nearby. It was a short walk from the hotel door to the festival gates. I could see the stages from my room. The service at the hotel was the best that I have ever encountered. I was immediately greeted by the guest services agents. Sally, the front office manager, assisted me as I checked in. She speaks excellent English. Sally assisted me by entering the hotel address and room number into Meituan. The food was delivered to my room by robot. Sally and the staff at the front desk made sure that everything about my stay was as perfect as it could be. On day two, I ordered Meituan again. The food never arrived. As I do not know any Chinese, Sally helped me by talking to the vendor and delivery driver. She spent two days (even after I had checked out and gone home) to make sure that I got a full refund from Meituan. For some reason, I could not rent a phone charger from the machine in the lobby (that is a problem on my end not a problem with the machine). One of the guest services agents on duty rented the charger for me and I paid her when I returned the charger. My room was beautiful! I had a corner room with windows on two sides. I enjoyed a long soak in the tub each day. The toilet came with a remote control that I translated. There were a few minor things about the room that could be improved. 1. The refrigerator was stocked with free beverages. However, there were no sugar free sodas. The water bottles are smaller than what I am used to and there were only two bottles of regular drinking water in the room. The maid and front desk were happy to supply me with more when asked. 2. The telephone sits on the bedside table that is in the far corner of the room. You have to walk around the bed to reach it. The phone would be more accessible on the side of the bed closer to the sitting area. I don't usually use the hotel phone but you do get a call when the robot comes to your door. 3. To open and close the curtains, you press the button next to the bed. The corner room has large windows on both walls. There is no way to only open the curtain on one side of the room. The morning sun was too strong from one window so I used a chair to prop open the curtains on the other window. 4. There is a lack of foreign programming on the television. Other hotel chains that I use have a free English movie station like HBO or Cine-Max. I travel with a USB stick that has some movies saved on it in case the hotel does not offer such programming. However, the original TV remote is not supplied in the room and there is no way to change the TV input from their satellite box to the USB port. I did not have my laptop with me. I inquired with Sally at the front desk but there was nothing that she could do. There was an option to order pay per view movies. 5. The next problem is my error. I put the paper do not disturb sign on the door. I did not realize that there was also a button on the light switch that turns on a green light outside of the door when you want the room cleaned. I accidentally turned on the light. The maid walked in on me without knocking first. She was very kind and apologetic. I did not use all hotel amenities. I did enjoy the wine, coffee, and snacks in the front lobby. I also ate breakfast in the hotel restaurant each day. There was a nice variety on the breakfast buffet that changed daily. I found the laundry room to be clean and comfortable with a small sitting area. It is located near the fitness room and restaurant. I would definitely choose to stay at this hotel again if I am in the area. The small issues that I mentioned above are just minor inconveniences and nothing that can't be corrected or worked around. Based on my stay here, I would also try other Mercure hotels when traveling.

The hotel is new, nice and clean. Excellent choice for people able to speak and read Chinese. For foreigners it works but the staff does not speak English except one lady at the front desk.

new and clean , worth a stay

The Mercure Hotel is a very comfortable hotel. It is a 10-minute taxi ride from South Station and is surrounded by Central Park. It is suitable for business trips or leisure stays. Breakfast, service, and hygiene are all good. Recommended to stay.

The room is clean, the breakfast is rich in variety, the service attitude is good, the scenery is pleasant and the quality is high.

The room is fresh and clean. There is the largest park in our country around. You can take a walk in your spare time.

The hotel I chose when I went to Hefei to attend the electronic music festival was a good choice. I went downstairs and crossed the road to Luogang Park, which was very convenient. Because I wanted to see the electronic music festival, I chose a room on the Chaoxiang Park side. To be honest, it was a bit noisy near the road, but the hotel was equipped with earplugs. If you travel normally, it is recommended to choose a room facing other directions, which will be quieter. The hotel environment and sanitation are quite good, and the front desk service is particularly good. Thumbs up

In order to watch VAC, the hotel is just opposite Luogang Park, which is very convenient to walk to. There are many places to visit and eat. The hotel is very new, and all the facilities are very new. It is quite satisfactory for watching performances, but the surrounding area has not been developed yet, there are no other shops, and takeaways are far away. Check-in was very fast, at most 1 minute, and the front desk lady thoughtfully prepared souvenirs, a small bag of fruit and a box of macarons. The next morning, I caught the high-speed rail and had breakfast at the hotel. There were not many styles, but they were few and fine. The noodles were added by myself, and the beef was very solid. Overall, I was very satisfied and would come again if I had a chance!

The room is large, well-equipped and clean. We drove to the hotel, but couldn't find the place. The customer service staff was very enthusiastic and guided us to check in in time. In addition, their breakfast is also excellent. Not only is there a full range of varieties, but the key is that the taste is very good 👍. I am very satisfied with this stay!

The hotel is in a great location, near Luogang Park, close to South Station, and convenient. The service is very good, the room is clean and sanitary, the front desk is very attentive, and prepared fruits and snacks. The breakfast in the restaurant in the morning is also very rich, and the environment is very good. I like it.

The room is clean and tidy, the breakfast is rich, the front desk service attitude is very good, it is very close to Luogang Center, and it is suitable for taking children out for fun.

The room is spacious, clean and sanitary, the service attitude is very good, the breakfast is rich and delicious, the transportation is convenient, Luogang Park (Garden Expo Park) is very beautiful, and it is across the road from the hotel. Such conditions cost at least 300 US dollars in European and American countries!

The breakfast is very rich. It is very close to the Garden Expo. The location is excellent. The bus can go directly to the Huaihe Road Pedestrian Street and the Dujiang Battle Memorial Hall. As soon as you go out, you will find Luogang Central Park.