Hampton by Hilton Hefei Luyang

Hampton by Hilton Hefei Luyang Reviews

Hampton by Hilton Hefei Luyang

1st Floor, North Building, Xintiandi Shopping Plaza at the intersection of Mengcheng North Road and North First Ring Road, Luyang District, Hefei, Anhui, ChinaView Hotel Details
Hampton by Hilton Hefei Luyang
Hampton by Hilton Hefei LuyangHampton by Hilton Hefei LuyangHampton by Hilton Hefei Luyang
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Hampton by Hilton Hefei Luyang Guest Reviews

4.8/5
Excellent
3771 review
Verified reviews
Location4.8
Amenities4.8
Service4.9
Cleanliness4.8
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All reviews(3771)
Positive reviews(3746)
Reviews with photos/video(249)
Friendly front desk staff(872)
Delicious breakfast(684)
Classy environment(428)
Awesome amenities(290)
Many amenities(149)
Would stay again(132)
Convenient parking(115)
Close to metro(28)
Negative reviews(23)
bonnet
Superior Double Room
Stayed in 2023 年 7 月
Business travelers
36 review
4.5/5
Great
Posted on 2023 年 9 月 5 日
nice business hotel, staff is very helpfull. Breakfast and gym are average
Guest User
Joyful Double Bed Room
Stayed in 2023 年 5 月
Business travelers
45 review
4.0/5
Very Good
Posted on 2023 年 5 月 27 日
Nice location and reasonable service
mohammad
Joyful Double Bed Room
Stayed in 2023 年 5 月
Business travelers
8 review
5.0/5
Outstanding
Posted on 2023 年 7 月 18 日
Good hotel and good location
Guest User
Superior Double Room
Stayed in 2021 年 12 月
Business travelers
3 review
5.0/5
Outstanding
Posted on 2021 年 12 月 16 日
Great experience in this hotel. The staffs in this hotel were nice and caring. The room was clean and comfortable. There were various food in breakfast including both western style and China style. I will book this hotel again if I travel to this region next time.
Guest User
Superior Double Room
Stayed in 2024 年 4 月
Couples
63 review
4.8/5
Amazing
Posted on 2024 年 4 月 23 日
The hotel is located in a busy area, surrounded by delicious food and night markets. The staff is friendly. The room is generally good, clean and tidy, but the sound insulation is a bit poor.
Original TextTranslated by Google
Response from Property: We are very happy to bring you a pleasant stay experience, and we also hope that you can be infected by our enthusiasm. The sound insulation problem has been reported to the relevant department. We are very sorry. We will show the unique charm of Hilton Hampton Hotel to every guest with considerate service. We will continue to work hard and look forward to seeing you again~~~
Guest User
Cozy 2-bed Room
Stayed in 2024 年 4 月
Other
1 review
5.0/5
Outstanding
Posted on 2024 年 4 月 12 日
The front desk service was very good. When I entered the hotel, they greeted me politely. When I arrived at the front desk, they poured me a cup of hot drink. The whole room was very comfortable and high-end. I was quite satisfied with the breakfast. There were many varieties. I was very satisfied with the overall stay. I will choose this hotel next time I come to Hefei for business.
Original TextTranslated by Google
Response from Property: Thank you very much for giving us such a high evaluation. Huan Xiaopeng is really honored! We hope that through meticulous service and a warm and comfortable environment, everyone can feel Huan Xiaopeng's heart. Your satisfaction is the greatest encouragement to us! Huan Xiaopeng is looking forward to your visit again~^0^
Haiyanglanse
Cozy 2-bed Room
Stayed in 2024 年 4 月
Travel with friends
100 review
5.0/5
Outstanding
Posted on 2024 年 5 月 12 日
The hotel rooms are clean, parking is convenient, breakfast is good, the hotel is in a central location, the service is thoughtful, my friends are very satisfied with the trip, it is cost-effective and worth recommending.
Original TextTranslated by Google
Response from Property: Thank you for your praise! It is our responsibility to provide a comfortable and superior environment and service for every guest who stays in our hotel. We will continue to welcome you with a friendly smile. We are waiting for you!
Lvtuzhongderen。
Cozy 2-bed Room
Stayed in 2024 年 3 月
Travel with friends
3 review
1.2/5
Posted on 2024 年 4 月 5 日
Booking price is 397 yuan for two breakfasts on weekdays. First of all, this Hampton Inn is not on the roadside. You need to go through a parking lot and enter an alley for a few minutes before turning right to see it. It is on the side, so it is really hard to find if you don't pay attention. All their own pictures do not show this point. It looks like a small hotel. When checking in, they never mentioned that there was a problem with their equipment. The air conditioner was broken. After we entered the hotel, we turned on the air conditioner for more than an hour. Because of our trust in Hampton, the air conditioner kept blowing cold air. We thought it was starting. After more than an hour, we found that it was really cold and we covered our heads with a quilt. The local temperature was not like this at the time, and it was not necessary to do so, which caused my sister to catch a cold. I called the hotel and said that the air conditioner was broken and needed to be repaired, but why didn't you tell us at the beginning of our reservation? We could have changed to other hotels. It was not a holiday that day. In fact, there were a lot of choices, but in order to make money, they concealed the facts. Later, because we didn't know when we entered the hotel, we recommended accommodation to friends. They had already checked into the hotel for two rooms. We barely endured it for the convenience of travel. The room glass is relatively thin and the sound insulation is quite poor. You can't rest at all. You can listen to this sound to see if you can fall asleep. Before we went out at 12 o'clock in the morning, we went out at 10 o'clock. Before we went out, the aunt opened the door without knocking to clean in advance. In order to show that the air conditioner was not good, the front desk said to give me two ten-yuan umbrellas. I was not there at the time, and my sister took the luggage. He didn't know that he took it. I can send it back at any time. Thank you. The hotel robot can deliver meals upstairs, but I will not recommend it next time. If there is a problem, please explain it in advance. I can accept it and I will stay. If you can't accept it, you have to force us to stay. It's really amazing to get cold and make a lot of noise at night and go directly to the room the next day.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your comments on the hotel! The hotel is less than 150 meters from Mengcheng Road, and it takes less than 1 minute to walk. I called the front desk and said that the air conditioner had no hot air. The front desk staff said that we were doing normal maintenance. After the response, we said that we would deal with it immediately and we would heat it normally in less than half an hour. From the time the room staff went to work at 8:00 in the morning to the time of check-out, no staff of ours knocked on the door! Because it was raining, we sent two umbrellas to you as a small gift according to the standard of Huanpeng. There is no purpose and no need for you to send it back! We also followed up on the problem you mentioned in time. We are also very wronged if you suddenly clicked a bad review! Huan Xiaopeng will continue to work hard to do better. Your valuable opinions are very important to us. We will continue to make progress and be ready to bring quality services to every guest. We look forward to your visit again!
Woainiderenni
Cozy 2-bed Room
Stayed in 2024 年 3 月
Travel with friends
1 review
5.0/5
Outstanding
Posted on 2024 年 4 月 1 日
Facilities: quite new Hygiene: meets the requirements Environment: feels OK Service: very warm Delayed check-out until 14:00 depending on room availability:…………………………………………..………………………………………….
Original TextTranslated by Google
Response from Property: Dear, I hope that warmth will accompany you all the way. It is a pleasure to meet you. Huan Xiaopeng serves every guest attentively. We cherish your encounter with us. Thank you for your trust in your words. We will never forget our original intention and forge ahead. Thank you for your choice and recognition along the way! - Huan Xiaopeng, I like you to come and I like you to come again
Guest User
Joyful Double Bed Room
Stayed in 2024 年 2 月
Business travelers
9 review
5.0/5
Outstanding
Posted on 2024 年 2 月 29 日
I booked this hotel on a business trip. Hygiene: Very clean. The bed was very soft. The facilities were relatively new. The service was very good. The breakfast was also good. I used to like Hilton hotels very much. They are clean and have good service. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Dear! The happiest thing is to see your good comments. Your good comments are like spring water that nourishes our hearts. We will cherish your affirmation and support even more, and constantly improve and perfect, striving to make our service better. Your good comments are the greatest affirmation and encouragement to us^^ Looking forward to your patronage again, dear friend!
Guest User
Cozy 2-bed Room
Stayed in 2024 年 2 月
Travel with friends
16 review
5.0/5
Outstanding
Posted on 2024 年 2 月 27 日
The hotel is great!! Clean, the front desk ladies are super friendly! They sent us gifts and cakes when they knew it was our birthday! Wonderful memories!! Great! The laundry room is also very clean and comes with laundry detergent! Perfect hotel. The hotel is near the Baishuiba subway station, and Kawanka, McDonald's and Hema are all nearby!
Original TextTranslated by Google
Response from Property: Thank you for your praise! It is our responsibility to provide a comfortable and superior environment and service for every guest who stays in our hotel. We will continue to welcome you with a friendly smile. We are waiting for you!
sabrinaseq
Cozy 2-bed Room
Stayed in 2023 年 12 月
Other
10 review
3.5/5
Posted on 2023 年 12 月 29 日
1. The room facilities are old and the carpet is stained; the hair dryer is the kind used in small hotels, and women with long hair need to blow for a long time; the sound insulation is poor, and the voices of people talking in the corridor opposite can be heard clearly. 2. The breakfast list is 88 yuan per person, and the standard is far from this price. It is not worth spending 88 yuan without breakfast. 3. The location is awkward. The surrounding is very prosperous, and there are rich food, drink and entertainment. However, after checking out, the driver repeatedly cancelled the order when calling a car. One of the online car-hailing cars was almost there, but fortunately, after verification, he compensated 30 no-threshold coupons. It is very bad to call an online car-hailing car at this location. 4. Nana at the front desk provided good service. When checking out, she would send 2 bottles of warm mineral water, glasses cloth and detergent. Everyone was very enthusiastic. It is normal to ask for a five-star review, and I have promised to give a five-star review, but when I received the call asking for a good review when the high-speed rail opened the gate to check the ticket, I still felt that it was a bit too much. Let's comment realistically.
Original TextTranslated by Google
6/18
Response from Property: Dear! Thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. The breakfast of 88 yuan is also the standard price of Hampton! There are two free breakfasts in your room! The problem of calling a taxi may be the personal behavior of the driver during peak hours. We will report your room hygiene to the relevant department for timely processing. Your valuable opinions are very important to us, and thank you for your recognition of our service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Deluxe Double Room
Stayed in 2024 年 2 月
Couples
2 review
5.0/5
Outstanding
Posted on 2024 年 4 月 2 日
The front desk service attitude is very good, the words are very gentle, the hotel environment is very good, parking is very convenient, the stay is very comfortable, it's great! Thank you for being very enthusiastic, taking the initiative to help the elevator swipe the card and get water
Original TextTranslated by Google
Response from Property: We are very happy to bring you a pleasant stay experience, and we also hope that you can be infected by our enthusiasm. We will show the unique charm of Hilton Hampton Hotel to every guest with considerate service. We will continue to work hard and look forward to seeing you again, my dear friend~~~
Guest User
Cozy 2-bed Room
Stayed in 2024 年 1 月
Travel with friends
2 review
5.0/5
Outstanding
Posted on 2024 年 1 月 27 日
It was a very satisfying stay! The room was reserved for my friend who came from afar. At first, I booked the wrong room type. It was embarrassing to book a twin room! I explained the situation to the hotel front desk, and they enthusiastically changed it to a king-size bed room! It was very good. Unlike other hotels, you have to pay extra to cancel the order when you change the room type... When I sent my friend to the room, I looked at the room. It was not very big, but not small and very warm. The hotel has a good color scheme, and the paintings on the wall are also the characteristics of Hefei! The next day, I had breakfast with my friend in the hotel. The combination of Chinese and Western ☕ coffee is very good! The auntie in the restaurant is very enthusiastic and the breakfast is very filling! There is a small shopping district behind the hotel. It is very convenient to buy food and take-out is also delivered to the floor by robots! It is very good. My friend kept praising that he would stay here again next time!!!
Original TextTranslated by Google
Response from Property: Dear! The happiest thing is to see your good comments. Your good comments are like spring water that nourishes our hearts. We will cherish your affirmation and support even more, and constantly improve and perfect, striving to make our service better. Your good comments are the greatest affirmation and encouragement to us^^ Looking forward to your patronage again, dear friend!
Guest User
Cozy 2-bed Room
Stayed in 2024 年 1 月
Solo travelers
1 review
5.0/5
Outstanding
Posted on 2024 年 1 月 24 日
The surrounding environment is very good and worth staying in. The facilities and equipment are relatively complete, and there is also a small refrigerator. It is clean and hygienic. The front desk service is very good. The breakfast is very delicious and rich in variety.
Original TextTranslated by Google
Response from Property: Dear! Thank you very much for your stay. Every section of the hotel is constantly working hard to provide more refined and timely services. I am very happy to see your recognition of Huan Xiaopeng. With your trust, we will continue to make progress and be ready to provide high-quality services to every guest. We look forward to your visit again!