To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All Reviews(1106)
Positive reviews(1083)
Reviews with photos/video(293)
Classy environment(178)
Friendly front desk staff(138)
Delicious breakfast(127)
Perfect for business trips(42)
Would stay again(28)
Delicious buffet(17)
Close to train station(14)
Great swimming pool(11)
Negative reviews(23)
Cristian Ballarin
Deluxe Room (2 beds)
Stayed in Jan 2024
Business travelers
13 review
4.0/5
Very Good
Posted on Jan 17, 2024
Sheraton is getting old… a renovation would be highly appreciated . Also stuff don’t speak a single English word… which for international hotel chain is an embarrassment
Response from Property: Dear guest, thank you for choosing Sheraton Hefei Xinzhan Hotel. We sincerely apologize for falling short of meeting your expectations.We will improve our service and business by training our staff more especially in English skills. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Hefei.
ITO
Deluxe Room (2 beds)
Stayed in Jun 2024
Business travelers
13 review
4.0/5
Very Good
Posted on Jun 27, 2024
Good hospitality
Response from Property: Thank you for choosing Sheraton Hefei Xinzhan Hotel and sharing your comments with us. It is our honor to present you a pleasure living journey and your encouragement is a great motivation for our improvement. Looking forward to see you in the near future.
West
Deluxe Room
Stayed in Jul 2022
Solo travelers
17 review
5.0/5
Outstanding
Posted on Aug 7, 2022
Good location. The hotel was very clean and the staff was outstanding helping with a few things and even having a staff member guide to a COVID testing place followed up by another gentleman who made sure I got there. Incredible staff. Will stay there again for sure. My apologies as I didn't write down the names of the staff. Wish I could remember as they deserve the recognition for going above and beyond.
Response from Property: Thank you for choosing Sheraton Hefei Xinzhan Hotel and sharing your comments with us. It is our honor to present you a pleasure living journey and your encouragement is a great motivation for our improvement. Looking forward to see you in the near future.
Guest User
Deluxe Big Room
Stayed in Jun 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Jun 29, 2023
frank is very good!
Guest User
Deluxe Big Room
Stayed in Nov 2022
Family
2 review
5.0/5
Outstanding
Posted on Nov 11, 2022
I took the baby to a friend's house to play, so I found a nearby hotel. The hotel is very atmospheric, and there is an ecological park outside, and you can also take your baby around the park. The cleanliness of the room is very good, and the service attitude of the lady at the front desk is also very good. The only thing is that it is a bit noisy outside at night, but overall it is very recommended.
Original TextTranslated by Google
Response from Property: Dear friends, the flowers bloom tirelessly only for the fragrance of Butterfly Love, and there is no extravagant hope for the rest of your life when you meet a confidant. Thank you for your praise and praise for our service. Enthusiasm is the cornerstone of our service, and dedicated service is our original intention. It is also a kind of fate to meet you at Sheraton Xinzhan Ligang Hotel. The hotel is adjacent to Hefei Ecological Park and Zhanbei Cultural Square. Of course, the transportation to Huaihai Road Pedestrian Street is also very convenient, where you can experience a variety of entertainment life of young people in Hefei. I do not forget to tell you that the hotel has recently launched autumn dishes and signature dishes in the Chinese restaurant. Including, all kinds of plump seafood purchased from Zhoushan, so that you can taste authentic Zhoushan delicacies without leaving Hefei. I hope that you will not forget this beautiful memory due to the lengthening distance and the erosion of time during the farewell days. We still maintain a pure heart and look forward to your return! I wish you good health and happiness
Anonymous User
Premier Room
Stayed in Jan 2023
Friends
3 review
5.0/5
Outstanding
Posted on Jan 4, 2023
The check-in experience is very good, the room is very tidy
Original TextTranslated by Google
Response from Property: Dear friends! Thank you for staying at Sheraton Hefei Xinzhan Hotel and giving your review. We must pass on your praise to the staff, I believe she must be very happy! It is our pleasure to serve you! A total of 407 rooms and suites in the hotel are equipped with the Sheraton Signature Sleep Experience. There is an indoor heated swimming pool, fitness center and spa. There is also a 3,000-square-meter conference hall and three restaurants. It is a good choice for business travel, especially business travel guests! Every choice of the guest officer is the greatest support for us! Thanks again for your support! We still have many promotions, please continue to pay attention to us, I wish you a happy every day!
Guest User
Deluxe Room (2 beds)
Stayed in Oct 2022
Family
2 review
5.0/5
Outstanding
Posted on Oct 3, 2022
The room is spacious; the bedding is comfortable; I will choose to live here again when I come to Hefei in the future.
The health of the gym is also good.
PS: There is actually SA soup for breakfast, the taste of childhood!
Original TextTranslated by Google
Response from Property: Dear friends, the flowers bloom tirelessly only for the fragrance of Butterfly Love, and there is no extravagant hope for the rest of your life when you meet a confidant. Thank you for your praise and praise for our service. Enthusiasm is the cornerstone of our service, and dedicated service is our original intention. It is also a kind of fate to meet you at Sheraton Xinzhan Ligang Hotel. The hotel is adjacent to Hefei Ecological Park and Zhanbei Cultural Square. Of course, the transportation to Huaihai Road Pedestrian Street is also very convenient, where you can experience a variety of entertainment life of young people in Hefei. I do not forget to tell you that the hotel has recently launched summer dishes and signature dishes in the Chinese restaurant. Including, all kinds of plump seafood purchased from Zhoushan, so that you can taste authentic Zhoushan delicacies without leaving Hefei. The hotel also celebrates its 10th anniversary this year. Various generous gifts and promotional products are given to fans. Please pay attention and hope that you will not forget this beautiful memory due to the length of distance and the erosion of time. We still maintain a pure heart and look forward to your return! I wish you good health and happiness.
Guest User
Deluxe Room (2 beds)
Stayed in Jan 2023
Business travelers
8 review
5.0/5
Outstanding
Posted on Jan 5, 2023
The room is comfortable, the breakfast is rich, and the service is considerate and thoughtful. Lucar at the front desk is professional and patient. Praise
Original TextTranslated by Google
Response from Property: Dear friend, thank you for your good review and sharing. The Sheraton Hefei Xinzhan Hotel is adjacent to the railway station and Zhanbei Cultural Square. The huge Chinese knot is one of the landmark buildings. The high-quality service makes the hotel have a good reputation in the local market, and the hotel's executive lounge is an exclusive favor for members. The size of the standard swimming pool in the store is 12.5 meters * 25 meters, the water depth of the whole swimming pool is 1.48 meters, and the constant temperature is 26-28 degrees Celsius throughout the year, allowing swimming lovers to swim freely. The special restaurants in the hotel include Ya Japanese Cuisine Restaurant, which ranks second in the list of local dining environment. There are also a variety of all-you-can-eat set meals. Marriott Group will regularly launch various cost-effective promotional products, you can pay attention~ I wish you a happy life!
Guest User
Premier Room
Stayed in Jan 2023
Business travelers
19 review
5.0/5
Outstanding
Posted on Jan 9, 2023
The side is elevated, convenient
Original TextTranslated by Google
Response from Property: Dear friend, thank you for your good review and sharing. The Sheraton Hefei Xinzhan Hotel is adjacent to the railway station and Zhanbei Cultural Square. The huge Chinese knot is one of the landmark buildings. The high-quality service makes the hotel have a good reputation in the local market, and the hotel's executive lounge is an exclusive favor for members. The size of the standard swimming pool in the store is 12.5 meters * 25 meters, the water depth of the whole swimming pool is 1.48 meters, and the constant temperature is 26-28 degrees Celsius throughout the year, allowing swimming lovers to swim freely. The special restaurants in the hotel include Ya Japanese Cuisine Restaurant, which ranks second in the list of local dining environment. There are also a variety of all-you-can-eat set meals. Marriott Group will regularly launch various cost-effective promotional products, you can pay attention~ I wish you a happy life!
Guest User
Deluxe Big Room
Stayed in Jun 2024
Other
1 review
5.0/5
Outstanding
Posted on Jul 2, 2024
從踏入酒店大堂的那一刻起,我就被這裏温馨而高雅的氛圍深深吸引。前台Coy Anna Nathan以温暖的微笑和專業的態度迎接我,辦理入住手續既迅速又細緻,讓我感受到了賓至如歸的舒適與便捷。特別值得一提的是,酒店的服務團隊真是無可挑剔。無論是客房服務的細緻入微,還是餐廳美食的精緻可口,都讓人讚不絕口。尤其是酒店的個性化服務,真正做到了想客人之所想,急客人之所急,讓我在旅途中感受到了家一般的温暖與關懷。總的來説,這次入住體驗遠遠超出了我的期待,無論是硬件設施還是軟件服務,都達到了極高的水準。我會毫不猶豫地將這家酒店推薦給每一位追求高品質旅行體驗的朋友,相信你們也會像我一樣,愛上這裏的一切。再次感謝酒店全體員工的辛勤付出與熱情服務,期待下次再來!