Hilton Garden Hotel, Binhu New District, Hefei Reviews

Thank you for your service. It was a great trip, hotel was clean.

the interior design of the hotel is nice, i like it because its quite model. the room is big just one that i don't like is the air-condition, its not really work, also the phone call to customer service does not work either

Nice place

The room is large, the facilities are new, and the overall feeling is very clean. In addition, it is close to the convention and exhibition center, and the transportation is convenient. It takes more than 10 minutes by taxi from Hefei South Station, which is very convenient.

I went there for the Hilton, but it's not the real Hilton, maybe a sub-brand or a franchise. The location is quite remote, which made me a little disappointed, but generally it's OK, especially the breakfast, which makes up for the defect of the remote location. But it's still relatively close to the South High-Speed ​​Railway Station.

The overall experience was very good. I couldn't extend my stay because of the Binhu Conference. Anja at the front desk was very considerate and helped me with the invoice and water bill issues. The facilities were simple and elegant, and the hygiene was also good.

The hotel has a good location and is next to the Binhu International Convention and Exhibition Center, not far from the subway station, and next to Luogang Central Park, so it is convenient to go anywhere. The front desk staff Mary and Xiao Fan were warm and friendly. After checking in, they sent a piece of fruit to my child. The response speed was very fast. I needed an extra latex pillow, and after calling the front desk, it was delivered in less than five minutes. The hotel also provides a rich breakfast selection.

I was deeply impressed by the hotel I stayed in this time! From the service at the front desk, I felt full of warmth and professionalism. The staff took the initiative to greet me before I even got to the front desk, which was very enthusiastic. I was particularly impressed by Jinny at the front desk, who took the initiative to ask about my needs and provided a lot of thoughtful help and suggestions. Seeing that I was with my children, she also asked me in advance if I wanted a child's toothbrush and slippers. It was so thoughtful and I was surprised. I will stay here again next time!

From the perspective of the environment, the overall design of the hotel is simple, the lobby is spacious and bright, and it is not a complicated design, which makes people feel comfortable and suitable for business travel. The sanitary conditions are quite satisfactory. From the public areas to the interior of the guest rooms, they are relatively clean and tidy, and the bedding and toiletries are also safe to use. The hotel facilities are also relatively complete. There is a gym and a self-service laundry room, which meets my laundry needs. The service is also impeccable. The hotel staff have all been professionally trained. Mary and Jason, who checked in, are enthusiastic, thoughtful and meticulous. Whether it is the reception at check-in or various needs during the stay, they can get timely response and satisfaction.

I was deeply impressed by Fan Yanan, the front desk staff at Binhu Garden. When checking in, she always kept a warm and friendly smile, which made people feel like spring breeze. They handled various matters efficiently and checked me in quickly, which saved me a lot of time. Their professionalism is also admirable. They know the situation around the hotel very well, can accurately answer every question I have, and provide me with a lot of practical suggestions, making my stay in the hotel more comfortable and convenient. Moreover, they are very attentive. Noticing that I was struggling with some luggage, they took the initiative to help me, which made me feel the real caring service. In short, the front desk staff of this hotel added a bright color to my journey with their enthusiasm, professionalism and attentiveness. In addition, the location of the hotel is also very good. It is next to the Binhu International Convention and Exhibition Center, with an elegant environment, new facilities and equipment, and excellent sanitation services.

Hilton Hefei Binhu is in a very advantageous location. It not only has convenient transportation, but is also next to the Binhu International Convention and Exhibition Center, which is very convenient for business trips and exhibitions. Wang Yu at the front desk was warm and thoughtful, and the check-in and check-out procedures were efficient and fast. Manager Bao was smiling and very friendly. The room was spacious and bright, clean and tidy, and the bedding was soft and comfortable. At the same time, the facilities and equipment were complete, the room service responded quickly, and any needs could be quickly resolved. In short, it is worth recommending!

The front desk service is really amazing. The room was upgraded when I checked in, and they greeted me with a smile when they saw me. I could feel that they were serving with care. The hygiene of the room and the restaurant were pretty good. Wang Yuwei at the front desk also helped me solve the invoice problem when I checked out. All in all, I will choose this hotel next time I come to Hefei!

It is already a must-choose hotel for business trips. It has a good location and is within walking distance of the Financial Port office area. It is convenient and has relatively new facilities. The tourism popularity in Hefei during the summer is close to the recent temperature. The service is still steadily improving. I hope Hilton Garden will get better and better.

It was an extremely comfortable experience from booking to check-in. This time I booked for a business guest, and Peri at the front desk was like an angel. She helped me upgrade the room type, took care of the guests, answered all my questions, and was very efficient. The customer was very satisfied, and I am very grateful.