Riva Boutique Hotel

The view was not so nice, the room only got cleaned half the time i was there 2 out of 4 nights, the toilet was dirty sink blocked, and breakfast took 35 mins on day 1 for toast and bacon, so had to leave. wouldn't go back to see the view below. ps they said they would get the manager to call me, of course this never happened so i wrote my review.

Very quirky rooms with comfortable beds and large tv's. The staff were amazing and very friendly. Great atmosphere in the bar area and very reasonably priced drinks and food. All in all a lovely place to stay.

Didnt like the waiting to check in and checking out .not nice smell from toilet .and shower was not working didnt know that until the morning which we had to check out for 10am and only seen one member of staff so felt couldn't raise our concerns. Positive was the room being clean .

Our stay was nice. Overall the staff seemed nice, approachable and polite. The food we had was dinner was very enjoyable and the portion sizes were large and reasonably priced with good selection. I stayed in a Superior Double room which was fine, it was a bed and a telly as expected - it was nice to see a coffee machine until i discovered it didn't work. The only thing i would mention is that you must be very comfortable with the person you are staying with as the bathroom door is only 70% frosted which was a tiny bit off putting. I would say the cost of the experience was a little high but by no means an unpleasant stay!

The hotel had a bad water leak when i returned at 10.30pm, with water running into bar and dining area. No ones fault at that stage but the way it was dealt with was dreadful. Staff did nothing to stop the leak, no one knew how to turn water off, and didnt have keys to access any possible areas. Fire Brigade came and turned water off, electrics and fire alarms compromised. The hotel was shut and everyone had to leave with nowhere else to go, this around 12.30 am, with all other local hotels in area full. Glasgow airport Holiday Inn nearest we could get in. So bit of a disaster handled very badly

Great.

Welcomed by a young lad who was very friendly and gave a speedy and efficient check-in, one of the fastest I’ve experienced (sorry I didn’t catch your name). My husband and I just had a standard double room for a quick weekend seeing family, the room was cosy and clean (just a couple of cobwebs on the very high ceiling), nicely styled with a soft mattress, softer than we are used to but still very easy to sleep on. Kettle, coffee machine, lots of spare tea bags and coffee with biscuits and chocs too… lots to enjoy! The bathroom was clean and bright with an amazing shower and incredible smelling local products to use which left our skin silky smooth (you can buy some of them at reception too). The bar downstairs was well stocked with lots of local tipples, and those from further afield too, all at very reasonable prices. A chilled atmosphere, cool music and a good bartender as well (sorry we didn’t get your name either). In the mornings we were greeted by Dee who was an absolute joy! So friendly and attentive, we had a wonderful long chat with her about family, life and holidays - it’s a shame we only stayed 2 nights so we couldn’t chat more! We both had the free continental breakfast that came with the room, simple but tasty with a decent coffee and perfectly done toast. The hotel itself is opposite the loch, near the centre of town, close to the Central train station - great styling with a nice decor and lighting making it feel unique, we would happy stay again!

Had an amazing stay with my partner room was beautiful and spotless loved the old record player in room, breakfast was lovely and staff were all friendly and helpful would definitely go back