To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.5
Cleanliness4.6
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All reviews(21)
Positive reviews(21)
Reviews with photos/video(1)
Guest User
Premium XL Double
Stayed in Jul 2024
Travel with friends
12 review
4.7/5
Amazing
Posted on Jul 21, 2024
The staff is helpful to show around the rooms available. The room is very new and modern. The furniture are high quality. Breakfast has enough choices and taste good.
Response from Property: Dear Guest User,I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your wonderful review and rating. We really appreciate that you have taken your time to share your experiences. We are delighted to see and hear that you have been happy with your visit. Positive feedback is always inspiring and motivating.Once again, thank you so much for choosing us for your stay in Helsinki. We look forward to welcoming you back.With kind regards,Erkki KerttulaGuest Relations Manager
Anonymous User
Superior Double Room
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on Jun 3, 2024
The staff are very friendly. Everything is good. The only problem is that there are several steps in main entrance and there is no ramp that is clearly visible at the main entrance. Hence, it is difficult to carry luggage into the building.
Response from Property: Dear valued Ctrip guest,I thank you very much for your stay at NH Collection Helsinki and for taking your time to share your experiences. I am delighted to see and hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always motivating and encouraging. Especially your comment about staff is heart-warming. Please be kindly informed that a special ramp is currently being planned on the stairs and at the main door. Please accept our sincerest apologies for all inconvenience the lack of ramp may have caused you.Once again, thank you for your stay. We look forward to welcoming you back.With kindest regards,Erkki KerttulaGuest Relations Manager
Queck
Presidential Suite
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 1, 2024
Excellent services, location.
Highly recommended
Response from Property: Dear Queck,I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your amazing review. We really appreciate that you have taken your time to share your experience and we are delighted to see and hear that your visit was a pleasant one and we have managed to meet your expectations. Positive feedback is always so motivating and inspiring. Especially your comment about the service is heart-warming. Once again, thank you so much for your stay.We look forward to seeing you again - a warm welcome back.With kind regards,Erkki KerttulaGuest Relations Manager
Guest User
Premium XL Double
Stayed in Jul 2024
Family
18 review
4.8/5
Amazing
Posted on Aug 12, 2024
The entrance is difficult to find. You can use the navigation to go through the shopping mall directly opposite the train station. However, if you take the side road, the wheels of the suitcase will make noise and it will be difficult to drag.
The hotel is newly renovated and has the smell of a new hotel. The design is very good. However, none of the windows could be opened. I asked the front desk for safety reasons. I personally don't particularly like this.
But everything else is fine. The hotel bathroom is also very big.
Original TextTranslated by Google
Response from Property: Dear guest,Thank you for your feedback and my apologies for not being able to respond in Chinese.We greatly appreciate you taking the time to give us a review and look forward to having you with us again soon.Kind regards,NeihanaGuest Relations
Guest User
Deluxe Double Room
Stayed in Aug 2024
Business travelers
23 review
4.5/5
Great
Posted on Aug 25, 2024
The booking information requested a twin room, but the customer service arranged a double bed. The customer service did not confirm the bed information, which was really unprofessional.
Original TextTranslated by Google
Response from Property: Dear valued Ctrip guest,Please accept my apologies for not being able to respond you in Chinese. I would like to thank you for your recent stay at NH Collection Helsinki Grand Hansa and for your wonderful rating. We are happy to see that your visit was mainly positive and you have enjoyed your stay. However, I am very sorry to hear that we have not been able to fulfill your bedding request. Your booking was made and confirmed for a Deluxe Double Room which comes with one king size bed. Please accept my sincerest apologies on my colleague's behalf if this had not been informed to you upon arrival.Once again, thank you very much for choosing us for your stay in Helsinki. We look forward to welcoming you back.With kind regards,Erkki KerttulaGuest Relations Manager
카루나
Superior Double Room
Stayed in Jun 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Jun 7, 2024
Good internal structure and facilities. Very good. Instead, it is an expensive hotel.
Very close to Helsinki Central Station.
After taking the train from Helsinki Airport and arriving at Helsinki Central Station, the first huge and handsome building you see when you come out of the main gate is the Sokos Hotel. Sokos Hotel is a hotel that costs approximately 190 euros per night. If you look to the left from the front, there are a number of buildings, one of which is the Grand Hansa Hotel. From the outside, it is an unremarkable hotel. The 'Grand Hansa' hotel is a hotel that costs approximately 350 euros per night.
It's expensive, so it's definitely a good hotel. There are various amenities, including restaurants and shopping, right in front of the hotel. You can buy clothes, shoes, and cosmetics at the Stocmann Department Store right in front.
There is also a large bookstore nearby.
Original TextTranslated by Google
Response from Property: Dear valued Ctrip guest,I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa hotel and for your wonderful rating and review. We are delighted to see and hear that you have enjoyed your visit and we have managed to meet your expectations. Once again, thank you for your stay. We look forward to welcoming you back.Wishing you a nice summer season!With kindest regards,Erkki KerttulaGuest Relations Manager
Guest User
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Sep 8, 2024
This is a beautiful hotel in the center of Helsinki. It’s just a short walk away from the main square market and has cafes, bars and restaurants all around. Our room was very comfortable, clean and quiet. A fresh bottle of water is left in the room each day and the Nespresso coffee machine and pods are also a nice touch. To top it all there’s actually a really good hairdryer in the bathroom! Staff is very pleasant and attentive. The trip from the airport by train is easy to manage and drops you at Central Railway Station which is just around the corner from the hotel.
Guest User
Stayed in Aug 2024
Couples
5.0/5
Outstanding
Posted on Aug 26, 2024
The trip was planned for one night, but the hotel surprised us with its high level of service and maintenance, so we decided to stay for two nights. The hotel is very beautiful, modern, clean. The staff provides very high-quality service, both at the reception, in the restaurant, as well as room cleaning and service. Many thanks to the reception, Trittni and Zouhair. The food and service in the restaurant are also at a very high level, we recommend it to everyone, we ourselves want to come back. We really enjoyed our stay at this hotel.
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 21, 2024
Everything was simply perfect, the location of the hotel, the room, the breakfast, etc. but what really made the difference were the people, all the employees were so polite, professional, nice, helpful… that made us feel like at home. But there is one person who deserves special mention: Simo. Kiitos Simo, thanks a lot, for us you made the difference, it was a pleasure everyday meeting you at reception willing to help.
Guest User
Stayed in Aug 2024
Couples
5.0/5
Outstanding
Posted on Aug 16, 2024
NH Collection Helsinki Grand Hansa is one of the best hotels in Helsinki. Perfectly located with great staff and amenities. A just stay for any traveler to Finland.
Guest User
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 3, 2024
We stayed here for 1 night. Very nicely renovated old building. Everything is spot on including the service. Breakfast was very good and the espresso from the Hansa coffee was a very good treat. Overall a very pleasant experience. Only the options for wifi make no sense for such a hotel.
Guest User
Stayed in Jul 2024
Travel with friends
5.0/5
Outstanding
Posted on Jul 21, 2024
### Grand Hansa Hotel - An Exceptional Birthday Stay I recently stayed at Helsinki's newest hotel, the Grand Hansa, on the eve of my birthday, and the experience was truly outstanding. The staff went above and beyond to acknowledge my birthday, even delivering birthday flowers ordered by a friend to my room. The room itself was very clean, though not exceptionally spacious. The interior was quite stylish, albeit the use of different types of wood was slightly distracting. The bathroom was spacious and featured a multifunctional toilet, which added a fun touch. The breakfast was undoubtedly one of the best in Helsinki, offering an excellent variety. I was also given a tour of the event, celebration, and meeting facilities, which were absolutely stunning. The historical elements have been beautifully integrated into the design by Carola Rytsölä. The old Seurahuone hotel has been updated into remarkable spaces for meetings, events, and celebrations. The staff were extremely friendly and helpful throughout my stay. At breakfast, I was particularly impressed that omelets were brought to the table, eliminating the need to queue. The selection included many Finnish specialties, such as fresh peas and mushroom salad. Everything I could have wished for was available. I highly recommend the Grand Hansa Hotel for anyone visiting Helsinki.
Guest User
Stayed in Jul 2024
Travel with friends
5.0/5
Outstanding
Posted on Jul 15, 2024
We only stayed here for 1 night on an extempore basis for a staycation, but it was definitely worth it. The room was Grand studio XL, and the room most definitely was size XL. There was a sepate toilet from the rest of the bathroom on the other side of the large room, which was really nice. The toilet was also japanese (hightech). The room design was very detailed, everything was spottles and paid attention to. The tv was atleast 60 inches too! The automatic curtains and lightings were also very handy. The room has a few minor issues too, the main issue being the huge leak that occured from the roof (from the AC machine) that leaked a huge puddle right over my wallet over the night. However, when we noted the staff, they handled it and gave us a small compensation. The other weird thing was that there was no trash can in the bathroom. The hotel is designed and styled immaculately throughout the property. Every corner has been finalized with attention to detail and the hotel really is a pleasure to the eyes. If you are a fan of a hard bed, this is your place to be! However, I was not so it was a bit of a struggle to sleep, but 90% of four to low five star hotels have beds exactly like these, so that is nothing to complain about. The pillows however were a bit hard, the 2 small ones were super low, and the 1 large one was super hard and high. Sleepwise, this was not spectacular. The breakfast was super! They had everything one can ask for in a hotel of this category. The display of the foods was also really nice as the restaurant is fancy and displays the foods beautifully. The only downside were the croissants, which most definitely were not freshly baked at the property. The location is the best in city, 10 steps from the 2 largest shopping malls, 20 steps from the train station, 10 steps from Stockmann, the high end department store, and 10 steps from the main shopping street. The staff was friendly, but not like in Ritz or Pensinsulas. Perhaps I did expect a bit more high end customer service, as for example I do not know if they offer luggage service to the room and terms like ”sir” or ”Mr” were not used. However, the staff was never rude and did provide every act of service we requested, from delivering our Foodora order to the room to bringing more coffee at breakfast. I might even go as far as saying that this might be the best hotel in town, especially considering the price, which is below the other top hotels in Helsinki.
Guest User
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Jul 11, 2024
The hotel's central location was perfect for our stay in Helsinki. It was close to transportation, shops, and a wide variety of restaurants, allowing us to fully experience the city. The staff went above and beyond to make us feel welcomed and comfortable during our visit. The individual at the front desk, Zouhair, was particularly outstanding. He efficiently checked us in and happily accommodated all of our requests. The rooms were spacious and immaculately clean. Overall, we had a wonderful experience at this hotel and would highly recommend it to others visiting Helsinki.
Guest User
Stayed in Jul 2024
Other
5.0/5
Outstanding
Posted on Jul 4, 2024
Last week we stayed in NH Collection Grand Hansa for 4 nights. A great location, nearby the train station and everything on walking distance. The hotel is brand new with a luxurious appearance in a building with a rich history. We stayed in a beautiful room. Breakfast was great with lots of options to choose. We had a lovely dinner in the fine dining restaurant. Things could be changed on the spot from the menu. But what really made our stay was the staff. Everybody was friendly. It starts with the housekeeping employees on the hallways. Big smiles. Rooms are everyday very clean. Reception always friendly if you pass their desks. At the breakfast many happy faces. Everybody seems to be proud working for this hotel. These people make the difference. Keep up the good work. Soon the rooftop bar will be openend. This will be the place to be in Helsinki. Thanks Erkki for your story telling about the building and about some interesting facts about Finland. We really felt special during our stay. Thank you all. Esther and Edwin from Amsterdam.