Crowne Plaza Helsinki - Hesperia Reviews
Crowne Plaza Helsinki - Hesperia
Mannerheimintie 50, Helsinki, 00260, FinlandView Hotel Details
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Crowne Plaza Helsinki - Hesperia Guest Reviews
4.7/5
Amazing
55 review
Verified reviewsLocation4.7
Amenities4.6
Service4.7
Cleanliness4.8
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All reviews(55)
Positive reviews(55)
Reviews with photos/video(7)
Awesome stay(18)
Awesome rooms(15)
Friendly staff(13)
Delicious breakfast(10)
Clean and tidy(7)
carlotta
Junior King Suite with Sofa Bed
Stayed in Jul 2024
Family
3 review
Outstanding
Posted on Jul 18, 2024
The Crowne Plaza Helsinki is super fantastic. Service is very good. We have spacious room for 2 adults and 2 children. The twin beds and sofa bed are large and comfortable. Swimming and gym are full equipped. Breakfast and lounge are good food. Highly recommend.
Response from Property: Hello, Than You for your time spent on giving us such a nice feedback. It is really heartwarming to see you have enjoyed your stay with us! We wish you back to visit us soon! Kind regards, Miia / reception Crowne Plaza Helsinki
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nidriks
Standard Room
Stayed in Aug 2023
Solo travelers
2 review
Outstanding
Posted on Aug 13, 2023
I found the Crowne Plaza to be immaculate. It's about the price of one of the UK's hotel chains but vastly more for your money. Free WiFi, wonderful room with personalised TV with built in Chromecast. I loved both Helsinki and the Crowne Plaza. Really friendly and helpful staff. I had a nice chat with the cleaners.
Response from Property: Dear Guest, Thank you for you sharing the highlights from your stay with us here in Crowne Plaza Helsinki-Hesperia. We are grateful that you've had a comfortable stay and find our rooms to be well cleaned and cozy. We'll share your nice feedback to our team. Once again, thank you for choosing Crowne Plaza Helsinki-Hesperia! Regards,CiaraCrowne Plaza Helsinki-Hesperia
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HarperBeth
Standard King Room
Stayed in Aug 2024
Solo travelers
6 review
Outstanding
Posted on Nov 13, 2024
Fantastic value!
Response from Property: Good morning dear HarperBeth!Thank you for your beautiful feedback and for your time. It is very important to us. It was an absolute pleasure having you as a guest in our Crowne Plaza hotel. It is heart-warming to see how many things you kept positive and lovely during your visit. I will share this feedback with all of my colleagues. We hope to see you again very soon! With Kind Regards, Merlin from Crowne Plaza Hesperia hotel
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XingJian Zhou
Single Room
Stayed in Oct 2022
Business travelers
17 review
Outstanding
Posted on Oct 10, 2022
Good quality service, nice gym fitness, and live quite. perfect breakfast. it's about One kilometer to city center
Response from Property: Dear XingJian, Thank you for staying in Crowne Plaza Helsinki-Hesperia and taking time to share your thoughts and feedback from your hotel stay! Great to read that service quality, gym and buffet breakfast were many highlights of your stay. Hope to see you back again! Regards,Ciara Crowne Plaza Helsinki
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Guest User
Standard King Room
Stayed in May 2022
Travel with friends
5 review
Great
Posted on May 29, 2022
Overall I was satisfied with the location and the comfort of the bed - which for me is the highest priority. I liked the pillow spray as an extra amenity - and the receptionist didn’t hesitate to give me more of those. The staff was kind all the time. Two things that can be improved: 1) The sauna could be cleaned more often, 2) more coffee in the room!
Response from Property: Dear Guest, Thank you for choosing Crowne Plaza Helsinki-Hesperia, and taking time to share your helpful feedback with us, very nice to read that you were satisfied with your overall hotel experience.We'll take note of the improvement suggestions you shared. Thank you once again.Best,Ciara Crowne Plaza Helsinki
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El Calafate
Premium King Room with Single Sofa Bed
Stayed in Dec 2024
Family
43 review
Great
Posted on Dec 25, 2024
The hotel is located close to the city center, about 10 minutes' drive. The feeling of space in the room is okay, and there is a heating line under the bathroom. Breakfast is absolutely fine. The only shortcoming is that the House keeping service is not in place. After using the shampoo at night, it was not replaced tomorrow morning. There was no refill after finishing the coffee. The garbage on the floor was not cleaned. However, the beds are changed every day. The hotel's facilities include a heated swimming pool and sauna. There is also a fitness room. All are satisfied. 
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Original TextTranslated by Google
Response from Property: Good morning dear! Thank you for your beautiful feedback and for your time. It is very important to us. It was an absolute pleasure having you as a guest in our Crowne Plaza hotel. It is heart-warming to see how many things you kept positive and lovely during your visit. I apologize for the improper cleaning service provided. We will go through your feedback with the whole team. Wishing you a Happy New Year! With Kind Regards, Merlin from Crowne Plaza Hesperia hotel
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Rencaizhongdedacai
Standard twin Room
Stayed in Dec 2024
Business travelers
39 review
Outstanding
Posted on Dec 21, 2024
Stayed for 3 consecutive days and got a few things done in Helsinki! The room was nice, with a large space and close to the city center, very convenient. The breakfast was quite rich, and European breakfasts are all like that, and those who know know; the Angus steak in the restaurant dinner was great! Come again next time.
Original TextTranslated by Google
6/7
Response from Property: Good morning dear! Thank you for your beautiful feedback and for your time. It is very important to us. It was an absolute pleasure having you as a guest in our Crowne Plaza hotel. It is heart-warming to see how many things you kept positive and lovely during your visit. Wishing you a Happy New Year! With Kind Regards, Merlin from Crowne Plaza Hesperia hotel
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수정 Krystal
Standard King Room
Stayed in Aug 2024
Business travelers
2 review
Posted on Aug 20, 2024
The location was good for a walk because it was in front of the lake. The sauna and swimming pool facilities were also good. The only thing was that breakfast was late (7:30) because it was summer, so it was a little inconvenient.
Original TextTranslated by Google
Response from Property: Dear Krystal Thank you for staying with us. We are glad you liked our location. Next to us is the Töölönlahti bay area, which is indeed a beautiful area to walk around. We are also a short walk from other favourite places in Helsinki. It's also wonderful that you enjoyed using our sauna and swimming pool. We are so sorry to hear that the breakfast schedule was bad for you. Feedback like this is important to us and helps us to improve. Thank you for sharing your experience with us. We hope you will stay with us again. You are very welcome. Warm regards, Henna, reception
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Guest User
Premium King Room with Single Sofa Bed
Stayed in Dec 2024
Family
12 review
Posted on Dec 29, 2024
The room phone was broken. We notified and reported it, but no one came to fix it.
On the first day of check-in, one of the free water bottles in the room was almost opened. Later, the waiter replaced the water with new one.
Original TextTranslated by Google
Response from Property: Good evening dear! Thank you for your feedback and for your time. It is very important to us. It was a pleasure having you staying in our Crowne Plaza hotel. I am sorry for not meeting your expectations throughout the stay. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. With Kind Regards, Wishing you a Happy New Year!Merlin from Crowne Plaza Hesperia hotel hotel@crowneplazahelsinki.fi
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Guest User
1 King Premium City View
Stayed in Nov 2024
Business travelers
5 review
Outstanding
Posted on Dec 3, 2024
Very satisfied, the service is also very good, I will stay here again next time I go to Helsinki.
Original TextTranslated by Google
Response from Property: Good evening dear! Thank you for your beautiful feedback and for your time. It is very important to us. It was an absolute pleasure having you as a guest in our Crowne Plaza hotel. It is heart-warming to see how many things you kept positive and lovely during your visit. I will share this feedback with all of my colleagues. We hope to see you again very soon! With Kind Regards, Merlin from Crowne Plaza Hesperia hotel
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Chrinald
Standard King Room
Stayed in Nov 2024
Couples
11 review
Outstanding
Posted on Dec 18, 2024
Very good, great in every aspect. I will choose this place next time I go to Helsinki
Original TextTranslated by Google
Response from Property: Good afternoon dear Chrinald! Thank you for your beautiful feedback and for your time. It is very important to us. It was an absolute pleasure having you as a guest in our Crowne Plaza hotel. It is heart-warming to see how many things you kept positive and lovely during your visit. Wishing you a happy Christmas time!With Kind Regards, Merlin from Crowne Plaza Hesperia hotel
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Zonghengsihai__
Single Room
Stayed in Sep 2024
Solo travelers
24 review
Outstanding
Posted on Sep 27, 2024
The location is average, the environment is okay, and the life is not bad. It is not in the city center, but there is a popular Finnish restaurant next to it. I didn’t go there, but it should be good.
Original TextTranslated by Google
Response from Property: Good evening dear guest!Thank you for your beautiful feedback and for your time. It is very important to us. It was an absolute pleasure having you as a guest in our Crowne Plaza hotel. It is heart-warming to see how many things you kept positive and lovely during your visit. I will share this feedback with all of my colleagues.We hope to see you again very soon!With Kind Regards,Merlin from Crowne Plaza Hesperia hotel
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Anonymous User
Standard twin Room
Stayed in Jul 2024
Travel with friends
2 review
Outstanding
Posted on Aug 4, 2024
The staff who help check in are very friendly and greet guests proactively. The hotel has a variety of breakfast options and the dinner is also delicious. Only one staff member who claimed to be from the United States had difficulty communicating with guests, as if he couldn't understand English.
Original TextTranslated by Google
Response from Property: Good evening dear!Thank you for your beautiful feedback and for your time. It is very important to us. It was an absolute pleasure having you as a guest in our Crowne Plaza hotel. It is heart-warming to see how many things you kept positive and lovely during your visit. We hope to see you again very soon!With Kind Regards,Merlin from Crowne Plaza Hesperia hotel
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Guest User
Standard King Room
Stayed in Nov 2024
Travel with friends
15 review
Outstanding
Posted on Dec 19, 2024
It is suitable for both price and environment when traveling.
Original TextTranslated by Google
Response from Property: Good morning dear! Thank you for your beautiful feedback and for your time. It is very important to us. It was an absolute pleasure having you as a guest in our Crowne Plaza hotel. It is heart-warming to see how many things you kept positive and lovely during your visit. Wishing you a Happy New Year!With Kind Regards, Merlin from Crowne Plaza Hesperia hotel
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Guest User
Standard twin Room
Stayed in Dec 2023
Travel with friends
35 review
Great
Posted on Jan 4, 2024
Since I was going to the Rock Church, I booked this hotel. It was better than expected and worth recommending. Although the breakfast was not very varied, it was well prepared and I was very satisfied with the room. The shower room is in the bathtub and the waterproof glass is narrow. It's narrow and the outside of the bathtub is dripping with water after taking a shower - this is not good. Other satisfactory
Original TextTranslated by Google
Response from Property: Good evening dear!Thank you for your feedback and for your time. It is very important to us. It was a pleasure having you as a guest in our Crowne Plaza hotel. I am so happy to see that you liked the room. I am sorry for the water dripping to the floor while showering.Hopefully you will visit us again soon!With Kind Regards,Merlin from Crowne Plaza Hesperia hotelhotel@crowneplazahelsinki.fi
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