Forenom Serviced Apartments Helsinki Kruununhaka

I enjoyed the helsinki area. Apartments were clean inside and lovely decorated. However, on my final night in apartment I was broken into my apartment by armed burglar who had got into apartment and cut wires and managed to do it at ease. I was confronted by an intruder at 2am in my apartment in pitch black. Lucky he ran out of the door and into the corridor and I then had to wait for police to come. The police contact forenom who wanted me to stay in same complex where I just been broken into for the last night, I then left and stay in the Hilton in helskini airport. The police said the security for the apartments was not safe and I should claim compensation, despite reaching out to forenom twice they have not answered my despite. So stay here at your own risk.

Former rental flats re-furbished as aparthotel. Unfortunately the quality of furnishings or maintenance appear not to be up to hotel standards. On arrival I found that the beds were badly sacking - the springs had given up. The bathroom had a strong smell of mould and the sink leaked so that when washing hands, you got your socks wet. In the kitchen, the tap was broken and only gave hot water - drinking water had to be taken from the bathroom. The toaster did not work. The kitchen cupboards were worn and untidy. Calling the customer service, I was offered a change of room, but on checking that out I found it to have similar issues so decided to wait until next day, when maintenance would fix them. A very helpful janitor did turn up next morning (after a very badly slept night!), bringing new beds and fixing the bathroom leak, but he could not fix the kitchen tap - he let slip that the issues had been reported before but apparently repairs had fallen in the cracks. A week later, a plumber turned up to fix the kitchen tap but I was already leaving then.

Nothing to complain about. Good location, nice simple accomodation with all the neccessaries and self checkin. Before arrival it was needed to do the online verification of my ID document.