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Top rated hotels in Henrico County

Four Points by Sheraton Richmond Airport
4/5101 Reviews
Ernest is amazing! He makes sure his guests are happy!
Holiday Inn Express Richmond - Midtown
4/5102 Reviews
This hotel gets a mixed review from me, for sure. First of all, this is an older property that has likely been renovated many times over the years. As such, the layout befits an older property, and it doesn't always line up with modern expectations, such as stairs' going directly outside rather than to the lobby. However, that can't really be changed too much without tearing down the facility and building a new one, so I feel as though it would be unfair to ding them over that. Similarly, the elevators were being renovated while we were staying there, and this limited the elevators' capacity, as only one (of two total) was available during our stay. This is a temporary inconvenience and necessary work, so I'm giving them a bye on that work. As far as our room went, I took no issue with it. It was clean, it had adequate lighting, and the beds were comfortable. The breakfast service was about what you would expect for a Holiday Inn Express. Nothing too fancy, but not terrible, either. My only complaint was that the warming units that the food sat in continuously made contact with the sneeze guard, which made for a frustrating experience (feeling like you need three hands to serve yourself). That could probably be remedied easily enough if someone cared enough to do it. The parking and access situation, however, was unacceptable. The parking lot is on the back side of the building. This stems from the property's being very old, so I'm not willing to ding them for that on its own, as there is an entrance to the lobby on the parking lot side. However, I will ding them for how access to the parking lot is handled late at night. After 11 PM, the doors facing the parking lot are locked, and there is no access allowed through that door, with all entering and exiting being done via the door next to the front desk. The door to the parking lot also has a sign posted on it when the doors are locked stating as such, and threatening immediate removal from the property should the doors be opened during those hours. That means that in order to access the lot, you have to walk completely around the outside of the building. To add insult to injury, there is a card access box that allows access to be limited to only registered guests, but the doors are locked in such a way as to bypass the card access system. The staff said that this was due to a problem with homeless trying to sleep in the hotel's lobby, but inconveniencing paying guests is no way to do it. All in all, I suppose that this isn't a bad place based on the price and the location, but I'm not inclined to stay again, as the inconveniences outweighed the positives.
Extended Stay America Suites - Richmond - W Broad Street - Glenside - North
3.6/583 Reviews
I drove 4 hours to this hotel, and they cancelled my booking not long before i got there, and my room was given away. I received an email 30 minutes before I got there, which I clearly didn’t see since I was driving… The front desk clerk was completely rude and had a terrible attitude. He didn’t have a name tag on (probably for a reason) so I didn’t get his name. The email said they possibly had another room to offer me. The desk guy didn’t even look, said they’re sold out and I’m out of luck. No apology, or “sorry for the inconvenience”, help finding a new room, AND I even asked to use the restroom (a locked single use restroom) because I had been driving for hours and really had to use the bathroom and he wouldn’t even let me use it! So they cancelled my booking, no reason given, no “sorry”, AND THIS MAN WHO WORKS IN HOSPITALITY WOULDNT EVEN LET ME USE THE RESTROOM after all that. Treated me as if I’m not even human, just some scum on his shoe. I would never try to stay here again.
Holiday Inn Express Richmond Airport
4.1/5101 Reviews
As Diamond Elite members of IHG, we travel lots. We've actually stayed at this hotel many times, since it is so close to the Richmond airport. The staff is wonderful and enjoy working together. They treat us well and usually give us an upgrade because of our status. The only reason I gave it 4 stars instead of 5 is because this time the hotel seemed to be behind on maintenance. (Our house is also behind on maintenance right after the holidays, so we understand. However, this is a business, and the fees/points are rather expensive.) The blinds in the suites are operated by a device on the wall. However, it did not work in our first room and also in the second room they moved us too. At that point we didn't want to move again, so we just put up with it. There was no way to manually operate the blinds as a backup. There was no maintenance staff on the property to fix this situation. One of the TVs didn't work due to a power outage, but they told us how to fix it, and their directions worked. We will stay there again since it is close to the airport and the staff is so nice.
The Westin Richmond
4.3/5100 Reviews
I recently stayed at the Westin in Richmond VA as the location chosen by the family/ church for my niece's funeral. Although many of the staff member were very empathetic and supportive during our time of bereavement, Matthew was very exceptional in trying to provide the extra personal interaction that exceeded the normal experience. As an Marriott Ambassador member, I have travelled rather extensively and therefore am aware of the standards expected. His kindness and attentiveness to detail and service made this difficult time of bereavement much easier to bear. I appreciate also the accomodating flexibility of the other members of the staff as well. I will return again.
Comfort Suites at Virginia Center Commons
4/5104 Reviews
First, I will say that we traveled through several states and stayed at two other Comfort Suites over a period of 10 days. I had been told that as a Choice member that I could request a late check out. I asked for a 2:00 PM check out but was told no by the night clerk. I had planned to ask again in the morning, but we overslept. Robert came banging on our door at 11:35 AM and was quite rude. He told me that if we were not out of the room by 12:00 PM that I would be charged another night. We had a toddler with us, so it was very stressful for him to demand that we vacate in such a short time. I think he could have allowed us another 10-15 minutes, but he was quite nasty. We scrambled and packed up in the short time and vacated the room at 11:58 PM. The other Comfort Suites we stayed at in SC, and VA Beach treated us very well and explained their policies upfront so there would not be any misunderstanding. I will not stay at this Comfort Suites again (I have family in the area). It was not as nice as the other Comfort Suites in SC and VA Beach.

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Local Travel Info

Number of Hotels104
Number of Reviews5,827
Highest PriceINR 53,363
Lowest PriceINR 5,217
Average Price (Weekdays)INR 12,437
Average Price (Weekends)INR 14,690