Best Places to Stay Near The Shoppes At WestGate in Henrico County

My son and I stopped at Springhill Suites on our way from Georgia to New Jersey. We enjoyed the pool and spa. We had a great night sleep. Ceecee welcomed us to Breakfast (sausage, oatmeal and my son's favorite AppleJacks cereal). So many friendly and smiling faces. Overall great hotel to stay at and we would highly recommend you stay here when traveling into Virginia.

Excellent reception and meal service staff, spotless room, very nice dinner, very good breakfast, safe and convenient location. Would stay again!

The room is clean and the location is near downtown. however, the room does not include kettle for hot water.

The front desk staff and bistro staff were amazing - helpful, courteous, and quick! Now...onto the hotel itself: This place is NOT up to Marriott standards - I cannot and will not believe it is. Yes the lobby seems updated and modern, but the rest of this hotel is definitely screaming ”1990”. This must've been one of the original Courtyard concepts back in the day OR was an old hotel they bought and slapped a Courtyard sign out front. Rooms are small, dated furniture, and make shift layout (TV to the side of the bed - not in front). This place is a maze...all jokes aside. There is no main lobby elevator/access to the 2nd or 3rd floors. No....you have to walk all the way down a very long hallway, then turn left and walk some more down another hallway, until you come up on the elevator!?! The amount of hotel guests I ran into who were lost (myself included) trying to find the elevator from the lobby and vice versa, should be a clear sign this layout is awful. Room was comfy and quiet (mine faced the rear parking lot) and I had enough towels and all for a 2 day stay for work. Did have a frig - but NO microwave. Last complaint - breakfast. Isn't Marriott membership supposed to give free breakfast? I got a basic (but really tasty) breakfast + Pelligrino = $23???

First of all, it's not a terrible hotel. Staff is nice, the rooms are nice, and its clean. However, ANY coffee drinker knows the first thing they want upon waking is fresh good coffee. I woke up hungry and wanted my coffee, so when I went down to the lobby looking for where they kept the coffee. The only coffee you can get you have to buy from their bistro. I don't know anyone that wants to stand in line for a dang cup of coffee 2 minutes after they wake. I stood there for 5 minutes waiting for a person to serve me. Nothing. I went back to the desk and they said she was in the back and would be available shortly. I continued to wait and became very agitated. So I went behind their counter and was going to serve myself. I could not figure out where to get the coffee from. So then I went into their staff kitchen (twice) to find them so I could have a cup of coffee. I yelled out for anyone and No one was back there! I finally gave up and went back to my room and drank the nasty room coffee and had to go without eating breakfast because you have to buy it and wait for staff that seem to not exist. These bistros getting put into the hotels are to make more money and that's whatever, but you now have an obligation to ”serve.” And coffee is extremely important you'd better be on your game. Now I feel like when I book I will always avoid places like this because this incident ruined my day. Lastly, their staff smoke cigarettes right outside the door making the entire lower level smell like a bar. Get your COFFEE together people!

I travel for work weekly and stay in the Innsbrook area. The hotel I normally book with was full for one of the two nights I needed. mainly due to several rooms with broken AC. I was able to book my complete stay with Comfort Suites easily with no issues. I was so glad I made this booking! Austen (The Front Desk Supervisor) was incredibly helpful and courteous. The hotel itself was impeccable. It was clean and inviting My previous hotel of choice had lacked in this area, to the point one of my visits I had to request clean sheets and bedspread as they had not been changed with what they considered housekeeping This was my first experience with a Choice Hotel and I will be booking all of my further weekly trips to Richmond here, without hesitation. I would 100% recommend this hotel to anyone that is looking to stay in this area.

Stayed here the night before a very early flight out of RIC. The young lady at the front desk seemed very confused when we arrived. We had checked in through the app ahead of time, and only needed to pick up our key. At first she couldn't find our reservation in the system. When I told her we had checked in online, she eventually found A key in a box on the side. We went to the room, unloaded our stuff, then were going out for dinner. I noticed the name written on the back of our room card sleeve was not mine. So I stopped again at the desk....and turns out she had given us the wrong room key, so we were in the wrong room. She didn't really know how to fix that and her response was basically ”oh well”. Fortunately I kept pressing to get it corrected, and the Manager finally came over and made the change. Luckily, no other guests showed up that night in our room, thinking it was theirs.

I am a Hilton Honors member and I stay in Hampton Inns multiple times a year. The key to any brand is consistency and this property is clearly falling short, mainly in the area of service. Digital key didn't work at check-in. Young woman at front desk said, ”It hasn't worked in weeks.” No ”sorry,” no care whatsoever. (For frequent travelers, the digital key, and being able to skip being processed at the front desk, is the main reason to stay with the brand.) There was no shampoo in the guest room, for example, and so, after a long day of travel, I went to the front desk to ask for some. The front desk person looked around, couldn't find any, and, after several minutes of looking, handed me some shampoo from another brand, something that looked like she grabbed it from the lost & found drawer. Again, no ”sorry,” no care, no ”Would you like some sent up to your room tomorrow?” Same lack of care when I asked for my rate to be adjusted to my company's corporate rate: ”I can't do that. My manager has to do that.” No ”sorry for the inconvenience,” no ”let us make it easier on you on I'll leave a note and have the manager do it for you tomorrow,” nothin'. She didn't even have the energy to say, ”Come back tomorrow,” which would have been annoying, but at least better than the blank stare of ”sucks to be you” that I received. Got the same attitude from the front desk in subsequent days when I asked for decaf coffee. And again when I asked for a check-out time of Noon. No one ever asked, not once, ”how's your stay?” or ”Is there anything else we can do for you?” Staff needs basic, basic customer service training where smiling is step one in the formula. My refrigerator in the room was broken, but I didn't dare tell anyone. I couldn't bare another indifferent response. The room itself was clean, but a bit beat and the mattress sloped downward toward the headboard in an uncomfortable way. As I said, not a great representative of the Hampton or Hilton brand.