Castello City Hotel Reviews

Nice place

Very warm welcome but very poorly isolated. You can hear everything from the rooms

Very good breakfast

Satisfied stay. The staff are professional. .

The hotel is centrally located. Multiple restaurants within walking distance. We got a triple room as our son was with us. Hotel was clean , staff very friendly. Breakfast was sumptuous. We also ate at the in-house restaurant and the food was excellent. Highly recommended.

Too much noise in the hotel this night (April 15th, 2024) due to groups of young people badly managed by their professors and worse by the hotel management. In the rooms next to mine the music and noisy conservations lasted until 2:00am ! No supervision by the hotel’s night staff and when I mentioned it to the night receptionist, there has been no improvement. I had to knock the door and complain directly to the occupants to make them stop. At 2:00am! To conclude, 1- no management of the distribution of rooms according to the types of people (the hotel knew it was hosting groups of students, it had placed them next to couple travelers), 2- no management of tranquility at night, yet it is clearly the main responsibility of an hotel (one comes to the hotel to sleep!). We wonder how the hotel is managed... Never more nights in Castello City Hotel of Heraklion.

The hotel was small and the lighting in the toilet wasn't good and the room was dirty and some service wasn't the best morning dinner was good but the dinner at night wasn't good and you can hear everything from the other's rooms inside your room.

Excellent central location, walking distance to major sightseeing sites. Polite and helpful staff, excellent breakfast and very clean. The only disadvantage is the quality of the bed mattress and the pillows, which are not very comfortable.

I don’t know who gives hotels in Greece their star ratings, maybe themselves? This hotel is definitely not 4 star! I would give it a 2 at best! It looks nothing like the pictures, it is old and just ugly. The lobby looks like a backpackers lodge, it smells of cigarettes even! The rooms are just old and disgusting. The toilet doesn’t have enough lights and the drain in the shower doesn’t even work properly! How can this be a 4 star hotel honestly??? Will never be coming back!

This hotel is conveniently situated outside the main centre but an easy walk to the old town and coastline. It is certainly not up to 4 star quality. The hotel is getting tired with fixtures falling off the walls, tiles cracking laminate pealing and grouting stained. It would be an ok 3 star hotel. The location is great. The breakfast buffet is standard and of ok quality (the Douwe Egberts coffee is awful though the espresso machine is available after 10am on the same level to buy coffee rom) and the view from the 5th floor bistro exceptional. Staff were polite and helpful though it felt as though we were inconveniencing the gentleman front desk staff member. When informing him of the lock that didn’t work, the plumbing issue in the shower and the side table that had come away from the wall the sarcastic response was “Anything else?” The female front desk attendant was very friendly. We had complimentary water on the first night but not after that, maybe it’s only a ‘welcome to your first night’ thing.

We were only here for one quick night and wished it was longer. Great service, nice room, very clean, excellent bar and restaurant on top level with view. Had late dinner and breakfast before needing to leave and was very good.

A unreliable place. Without letting us know in advance, they told us upon arrival that they are overbooked and have sent us to another cheeper, worse 3 star hotel (instead of 4) outside of the city. We definitely do not recommend this place.

Room was not well ventilated. However, it was quite clean. Food quality at the hotel was subpar and definitely not worth the set price. Breakfast was OK, though coffee could be better. I’d expect more from a Greek hotel than a cheap coffee machine with plastic-tasting coffee. Not sure why this hotel was classified as a 4-star, I’d say it is a good 3-star hotel. Staff were friendly.

We stayed there for one night, two adults and two kids. We booked a family room with breakfast and the price was really really good..... But for a reason.... The hotel was probably renovated some years back but from then it was all downhill. You can really notice both in the room and the rest of the hotel premises that no serious maintenance is being carried out. We had to change our family room to a smaller one cause we found small cockroaches on the room table!!!!! Avoid the hotel if you can afford it.