Mandollan Plus Hotel Heshan Xinhuacheng

Mandollan Plus Hotel Heshan Xinhuacheng Reviews

Mandollan Plus Hotel Heshan Xinhuacheng

1F, 132 Xinhua City, Shaping, Heshan, Guangdong, ChinaView Hotel Details
Mandollan Plus Hotel Heshan Xinhuacheng
Mandollan Plus Hotel Heshan XinhuachengMandollan Plus Hotel Heshan XinhuachengMandollan Plus Hotel Heshan Xinhuacheng
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Mandollan Plus Hotel Heshan Xinhuacheng Guest Reviews

4.6/5
Very Good
124 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(124)
Positive reviews(119)
Reviews with photos/video(17)
Clean and tidy(22)
Classy environment(10)
Friendly front desk staff(7)
Convenient for shopping(7)
Near shopping area(6)
Many dining options(5)
Shower difficult to use(3)
Easy to get around(2)
Negative reviews(5)
annie000618
Superior City-view Double Room
Stayed in Aug 2024
Business travelers
20 review
4.0/5
Very Good
Posted on Aug 29, 2024
The business district downstairs is convenient for eating, but the hygiene of the hotel is a bit poor. The fabrics were not dealt with in time when they were dirty. The hotel front desk also charged a 200 yuan deposit for each room. There were no consumer goods in the room, which made the experience skewed. Half breakfast.
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Anonymous User
Superior City-view Double Room
Stayed in Mar 2024
Business travelers
5 review
2.7/5
Posted on Mar 4, 2024
Thinking it was a new hotel, I booked this hotel temporarily to try it out. As soon as I entered the lobby, there was a strong aromatherapy smell. I suggest that it be lighter, as it was too fragrant. 😣 Then I went to the room. I don't know how to describe the design of the shower room and the sink. After taking a shower, I had to walk two meters to the sink to put on clothes. In the winter in Guangdong, I really have to thank the designer! I was afraid of the cold, so I had to take a towel into the shower room and hang it on the door handle, but the shower water would wet the towel again. 🤔🤔 In addition, the lights were turned off in the sleep mode, but the mirror on the sink had a blue light on, which happened to be facing the head of the bed, which glared me all night (I couldn't take pictures of that glaring effect). In short, it is really unfriendly for friends who can't sleep well with light. Another point is that female friends who stay temporarily are not recommended here, because they asked the front desk and there was no makeup removal. The samples of facial care were temporarily provided to guests in need. I had to check in temporarily in the early morning. In the end, I washed my face with water to deal with this dry face. This is the first time I have written such a long review
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. There are some shortcomings in the facilities and equipment. If you have any opinions, you can call the front desk to let us know. We will do our best to follow up and solve them as soon as possible. Thank you for your evaluation and wish you a happy life!
JR001
Superior City-view Twin Room
Stayed in Feb 2024
Family
10 review
3.5/5
Posted on Feb 12, 2024
The hotel is relatively new and is located in the largest commercial complex in the city center. There are supermarkets, restaurants, coffee shops, cinemas, KTVs, etc. downstairs. The rooms have a wide view and Xiaodu voice control. The shortcomings are: 1. There are no hooks or racks for hanging clothes in the shower room. There is only one chair in the room. You have to move the chair to the door of the shower room to put your clothes; 2. There is no light at the tea bar, so you basically work in the dark; 3. There are bath towels and face towels, but no hand towels. The room rate is more than 400 yuan a night in third- and fourth-tier cities, and the facilities are a bit behind.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. There are some shortcomings in the facilities and equipment. If you have any opinions, you can call the front desk to let us know, and we will follow up and solve them as soon as possible. Thank you for your evaluation and wish you a happy life!
jsck2009
Superior City-view Double Room
Stayed in Dec 2023
Family
7 review
4.2/5
Very Good
Posted on Dec 27, 2023
The hotel is newly opened and there are multiple floors under renovation. The rooms are large, but they are intelligently controlled. The TV, air conditioner, curtains and screens can be controlled by Xiaodu. However, it is recommended that the front desk inform the guests first, and only Mandarin can be used to operate. The mall below Xinhuacheng has everything, including Dachang Supermarket with many dining options. It may be newly opened. The bathroom does not drain, and there are red lip prints on the teacup. The front desk attitude is good when checking in, but the early shift can ignore the guests. More training should be provided.
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Response from Property: Hello! Thank you for staying in our store and giving us a review. We are deeply sorry for the problems you encountered during this period. Thank you very much for pointing out our shortcomings in a timely manner and prompting us to improve and perfect the stay experience. In the next work, we will definitely improve our quality and improve our shortcomings as soon as possible. With your criticism and correction, we can do better. We look forward to your visit again!
Anonymous User
Superior City-view Twin Room
Stayed in Jul 2024
Business travelers
17 review
5.0/5
Outstanding
Posted on Aug 30, 2024
Good environment, good service, Health: good Facilities: good Environment: good Service: good
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Guest User
Superior City-view Double Room
Stayed in Dec 2023
Business travelers
15 review
5.0/5
Outstanding
Posted on Dec 29, 2023
The environment is pretty good, in the business district, and the hotel is very new!
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Response from Property: Thank you for your good review. Thank you for your satisfaction with our service and location. I just don't know if you have any comments on other aspects of our service. If so, we very much hope that you can point them out to us so that we can make corrections and prepare for your next stay. We look forward to your five-star review.
Guest User
Superior City-view Double Room
Stayed in May 2024
Business travelers
3 review
2.3/5
Posted on May 19, 2024
I forget to refund the deposit for a week. If I don't suddenly think of it and contact the hotel, the deposit will be gone. The hotel staff will not take the initiative to contact the guests. I am really convinced that such a big hotel can forget this kind of thing.
Original TextTranslated by Google
Response from Property: Hello! Thank you for staying in the store and leaving us a review. We are deeply sorry for the problems you encountered during this period. Thank you very much for promptly pointing out our shortcomings and prompting us to improve and improve our stay experience. In the next work, we will definitely improve our quality and improve our shortcomings as soon as possible. Only with your criticism and correction can we do better. We look forward to your visit again!
Guest User
Superior City-view Twin Room
Stayed in Oct 2023
Family
1 review
5.0/5
Outstanding
Posted on Oct 22, 2023
Hotel environment: The overall style of the hotel is light luxury and simple, and the details reveal exquisiteness and fashion, which is within the aesthetics of most people. Comfort of bedding: This must be given a super five-star rating! The pillows have two options of soft and hard, the bed is moderately soft and hard, the quilt is also very light and thin, zero pressure, and very comfortable~
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing "Heshan Mantolun Plus Hotel" and for your affirmation of our excellent service and high rating! Your affirmation is our driving force! Our hotel is located in the most mature Xinhuacheng business district in Heshan. You can eat, drink and have fun in Xinhuacheng. In addition, the hotel rooms are smart homes with voice-controlled lights and automatic curtains, etc., and there is also a robot delivery service! It is the best choice for your travel! Looking forward to your next stay. I wish you a happy life!
明星
Superior City-view Double Room
Stayed in Apr 2024
Family
4 review
5.0/5
Outstanding
Posted on Apr 18, 2024
Very good hotel, first-class service from front desk to room, great location, and everyone is very polite. I will definitely stay here next time.
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Response from Property: Thank you for your continued support. Your trust and evaluation have made us feel extremely warm and encouraged. We always believe that a good reputation must be recommended by the most sincere satisfaction of the guests. We hope that our warm service can make you feel at home and provide you with a comfortable rest stop during your journey. We will give you the same good treatment as always, and will be even better in the future. We look forward to your staying at our home as always~
Guest User
Deluxe City-view Queen Room
Stayed in Apr 2024
Solo travelers
74 review
2.5/5
Posted on Apr 17, 2024
Originally I was quite satisfied with the environment of the hotel. There is a shopping mall downstairs, and it is very convenient to eat and park. However, for someone who is on a long-term business trip, this is the first time I have encountered a hotel with fleas. There were so many on the bed, it was scary to see. I hope the hotel will pay attention to this. After all, for people on business trips, the first thing to consider when choosing a hotel is cleanliness. If it fails to meet any of these requirements, it will be difficult to choose it again.
Original TextTranslated by Google
Response from Property: Hello! Thank you for staying at our store and giving us a review. We are deeply sorry for the problems you encountered during this period. Thank you very much for pointing out our shortcomings in a timely manner and prompting us to improve and perfect the stay experience. In the next work, we will definitely improve our quality and improve our shortcomings as soon as possible. With your criticism and correction, we can do better. We look forward to your visit again!
CY on the move
Superior City-view Double Room
Stayed in Apr 2024
Travel with friends
2 review
4.8/5
Amazing
Posted on Apr 22, 2024
The location is easy to find and there are many places for recreation nearby. The equipment is very new. The originally assigned room facing the street was a bit noisy. The front desk quickly helped change it. Service: Excellent, helpful
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing our hotel and taking the time to share your stay experience here. I am very happy to know that you are very satisfied with your stay. Thank you for your affirmation and recognition of the hotel environment. It is our mission to provide the most sincere care to every guest. It is our honor to satisfy you. We look forward to your next visit~
titichen88
Superior City-view Twin Room
Stayed in Oct 2023
Family
5 review
5.0/5
Outstanding
Posted on Oct 5, 2023
The front desk of the hotel is very warm and friendly, and the service is very attentive and considerate. The hotel has a good location, convenient transportation, and the rooms are comfortable and hygienic. Although it is on the roadside, it is not noisy. The room is spacious, the bathroom facilities are good, and basic daily toiletries are provided. Xiaoqin and Xiaoting have excellent service attitude and make guests feel at home. Thumbs up. The breakfast is quite rich, the fruits are very fresh, and basically meet the needs. Will choose this hotel again. The conditions are good in all aspects, but the bathroom design is a bit open😄.
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Guest User
Superior City-view Double Room
Stayed in May 2024
Travel with friends
17 review
3.2/5
Posted on May 19, 2024
Complete facilities, average environment, clean, average service, price is expensive
Original TextTranslated by Google
Response from Property: Hello! Thank you for staying in the store and leaving us a review. We are deeply sorry for the problems you encountered during this period. Thank you very much for promptly pointing out our shortcomings and prompting us to improve and improve our stay experience. In the next work, we will definitely improve our quality and improve our shortcomings as soon as possible. Only with your criticism and correction can we do better. We look forward to your visit again!
Anonymous User
Superior City-view Twin Room
Stayed in Oct 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 7, 2023
New hotel, all problems encountered were solved in a timely manner, thank you Ms. Wang Qincheng.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing "Heshan Mantolun Plus Hotel" and for your affirmation of our excellent service and high rating! Your affirmation is our driving force! Our hotel is located in the most mature Xinhuacheng business district in Heshan. You can eat, drink and have fun in Xinhuacheng. In addition, the hotel rooms are smart homes with voice-controlled lights and automatic curtains, etc., and there is also a robot delivery service! It is the best choice for your travel! Looking forward to your next stay. I wish you a happy life!
Angela CNK
Deluxe City-view Queen Room
Stayed in Mar 2024
Travel with friends
9 review
3.7/5
Posted on Mar 24, 2024
We originally booked 3 deluxe double rooms, but it turned out that the deluxe double rooms were in the fourth corner of each floor (the last room), so we had to automatically downgrade to a superior double room; The lighting in the room is dim, smart, dry and wet separation (convenient), no refrigerator, no wardrobe (hanging in the corner), hot water for showering is difficult to control, hot and cold; the hotel is located in a mature supporting area, with Dachang supermarket and restaurant downstairs , bar, coffee shop... shopping mall, convenient
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Response from Property: Dear customer, thank you very much for your stay and for leaving your valuable comments. For not meeting your expectations, all the hotel staff sincerely apologize. We look forward to your attention and welcome you to come again. ^-^