Xixi Forest Hot Spring Resort

Xixi Forest Hot Spring Resort Reviews

Xixi Forest Hot Spring Resort

Block B-01, Nanzhong Village and Lianghuai Village, Hezhou, ChinaView Hotel Details
Xixi Forest Hot Spring Resort
Xixi Forest Hot Spring ResortXixi Forest Hot Spring ResortXixi Forest Hot Spring Resort
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Xixi Forest Hot Spring Resort Guest Reviews

4.7/5
Outstanding
811 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All Reviews(811)
Positive reviews(781)
Reviews with photos/video(327)
Classy environment(230)
Relaxing hot springs(207)
Perfect for kids(56)
Great air circulation(46)
Has an infinity pool(41)
Delicious buffet(41)
Has play area for children(21)
Tasty dinner(15)
Negative reviews(30)
Guest User
Hot Spring Double Room (Soaking Tub)
Stayed in 2024 年 5 月
Booked for others
14 review
5.0/5
Outstanding
Posted on 2024 年 5 月 7 日
Helped my friend book a room, and the feedback from the friend was also very good. Although it takes a few minutes to walk to the hot spring, it's okay. It's very comfortable to take a walk in the morning, and the negative oxygen ions are particularly comfortable
Original TextTranslated by Google
Response from Property: Dear distinguished guest: Hello! Thank you for your visit. Your satisfaction is our greatest encouragement and reward. We will work harder to do a good job in every reception! Looking forward to your next visit, thank you!
Guest User
Hot Spring Double Room (Soaking Tub)
Stayed in 2024 年 5 月
Other
19 review
4.7/5
Amazing
Posted on 2024 年 5 月 12 日
Let me talk about the good things first: The spring water is clear and the air is fresh. After the rain, it is even more beautiful with clouds and mist. The reception, Chinese restaurant service and hot spring service are all very good, warm and polite. They will answer any questions and solve any problems. The breakfast is rich. Although there are a lot of people on May Day, it is well arranged and managed. Let me talk about the unsatisfactory things: Yuequanju was just renovated and opened to the public on May Day, and it was fully booked. However, there was a strong pungent smell after the renovation as soon as I entered the room. Asking for a change of room did not improve much because it was full and there was no room to change. Yuequanju Building 3, which is opposite the balcony, is still under renovation, with a cheerful scene and sound of May Day labor. Ms. He Xiaohua from the housekeeping department is said to be a small leader. She has an intercom on her waist that never replies. The waiters always call her to come and solve the problem, but Ms. He doesn't know anything when asked. She shakes her head again and again: Please go to the front desk to solve everything. When I arrived at the front desk, I asked the same question on the intercom: which room has been cleaned up. Of course, there was only silence and waiting. Even if the question was repeated dozens of times, there was silence on the other end of the intercom: room-to-room…room-to-room…
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for choosing to stay at Xixi Forest Hot Spring Hotel. We are actively working on improving the issues you reported. We look forward to your next visit and hope we can have more opportunities to communicate with you so that we can provide you with better services. I wish you a happy life.
Alunaifohong
Inn Boutique Double Room - with View
Stayed in 2024 年 5 月
Family
20 review
5.0/5
Outstanding
Posted on 2024 年 5 月 2 日
The room is nice and acceptable, the environment is beautiful, not far from the hot spring center, a few minutes walk, and there is a battery car to connect. The hot spring is very good and you can stay for a long time. .
Original TextTranslated by Google
Response from Property: Dear distinguished guest: Hello! Thank you for your visit. Your satisfaction is our greatest comfort and greatest reward. We will work harder to do a good job in every reception! Looking forward to your next visit, thank you
Chanshancunweiliangchen
Hot Spring Suite - 2-Room (1 Living Room, Soaking Tub)
Stayed in 2024 年 5 月
Family
7 review
4.0/5
Very Good
Posted on 2024 年 5 月 2 日
The hotel environment is good, there are many hot springs, it doesn't seem crowded, and the hot springs are authentic. We stayed in Building 2, not the main building, and the adjacent Buildings 1 and 3 were under renovation, which was very noisy
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry for the uncomfortable stay. We apologize to you and your family again for the bad stay. We are actively working to improve the issues you reported. We look forward to your next visit and hope that we can have more opportunities to communicate so as to provide you with better services. I wish you a happy life.
Guest User
Inn Deluxe Double Room - with View
Stayed in 2024 年 3 月
Family
4 review
5.0/5
Outstanding
Posted on 2024 年 3 月 24 日
This is the most recommended hot spring hotel I have ever visited. The service is five-star, the buffet price is acceptable, and the dishes are rich and delicious. The planning of each pool in the hot spring is very reasonable, the distance is appropriate, the water is very clean, and the water temperature in the children's playground is warm enough. It is suitable for bringing the elderly and children.
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6/15
Response from Property: Dear distinguished guest: Hello! Thank you for your visit. Your satisfaction is our greatest comfort and greatest reward. We will work harder to do a good job in every reception! Looking forward to your next visit, thank you
heymans116
Hotel Hot Spring Double Room (Soaking tub) (Building b)
Stayed in 2024 年 4 月
Family
7 review
4.8/5
Amazing
Posted on 2024 年 4 月 20 日
Unlimited use coupon for hot spring pool: You can use the hot spring countless times, what a treat! There are many kinds of herbal hot springs, and the staff are also very dedicated to changing the water and keeping it clean. 2 adults and 1 child buffet dinner: The buffet has a variety of varieties and is worth tasting
Original TextTranslated by Google
Response from Property: Dear distinguished guest: Hello! Thank you for your visit. Your satisfaction is our greatest comfort and greatest reward. We will work harder to do a good job in every reception! Looking forward to your next visit, thank you
Guest User
Hotel Double Room - with View (Pool) (Building b)
Stayed in 2024 年 4 月
Family
36 review
5.0/5
Outstanding
Posted on 2024 年 4 月 19 日
The real hot spring in the mountains of Hezhou has a first-class atmosphere, spacious and comfortable rooms, clean private hot spring pool on the balcony, fast water discharge, and comfortable bathing. The room rate includes breakfast and dinner, and the buffet restaurant is bright and rich in variety. There are two entrances and exits in Huaiji and Hezhou. Except for the difficult access, everything else is very satisfactory.
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6/9
Response from Property: Dear distinguished guest: Hello! Thank you for your visit. Your satisfaction is our greatest comfort and greatest reward. We will work harder to do a good job in every reception! Looking forward to your next visit, thank you
Guest User
Hotel Hot Spring Room (Double bed) (Soaking tub) (Building b)
Stayed in 2024 年 4 月
Family
8 review
1.0/5
Posted on 2024 年 4 月 19 日
The hotel is very good, but the service staff is very poor. I will talk about four issues and hope that the hotel can improve. 1️⃣ The room I booked has a 2.3-meter-wide bed. As a result, when we checked in and entered the room, we found that the room was wrong, and it was a 1.8-meter-wide bed. When the front desk came to deal with the problem, they took the attitude of delaying as much as possible: they first said that there was no room to change. However, when the Ctrip platform intervened to deal with it, they said that the room could be changed, or compensation could be given. If we guests complained by ourselves, the hotel front desk would not handle the problem for you properly. The final result was that the Ctrip platform intervened strongly, and the platform compensated me, and the hotel still compensated according to its own standards. In short, I am very grateful to the Ctrip platform, and I am very dissatisfied with the hotel's handling results! 2️⃣ The manager who handled the room problem in the afternoon and the aunt who cleaned the room at night asked me to give a good review. There was a problem with the hotel, and it was not handled well to give a good review. What a joke! 3️⃣ The breakfast guide at the door, at 8 o'clock, I was followed by my partner and 2 children. I gave her the room card, she swiped it and I went in, and then when my partner went in later, she yelled at her at the door to stop her and asked for her room card. It was obvious that she was with me, but the breakfast guide couldn't see it and yelled to call her back. It was really amazing👍 Is this the service staff of your hotel? Can't you see that our family of four is in the same room? Yelling in public, I'm convinced! 4️⃣For breakfast, the gas for cooking porridge was gone. The auntie who cooked porridge fiddled with it for 5 minutes and didn't fix it. Then the uncle next to her came to help and took another 2 minutes to connect it. In addition to the time to cook the porridge again, I waited for at least 10 minutes. There was a long line waiting for porridge behind me. The experience was too bad! How are the hotel staff trained? This gas replacement is too slow. In short, during the stay in the hotel, I was really upset by the endless arguing with the hotel.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry for the uncomfortable stay. We apologize to you and your family again for the bad stay. We are actively working to improve the issues you reported. We look forward to your next visit and hope that we can have more opportunities to communicate so as to provide you with better services. I wish you a happy life.
Guest User
Duplex Featured Room (Soaking tub)
Stayed in 2024 年 4 月
Family
18 review
5.0/5
Outstanding
Posted on 2024 年 4 月 14 日
Xixi Hot Spring Resort Hotel has a beautiful environment. The Yunshe Villa has two floors and can accommodate 6 people. It has a small hot spring pool with visually adjustable temperature. It is clean and tidy. There are also tea-making tables and tools, which are very convenient and especially suitable for family vacations. I will find an opportunity to come for vacation next time.
Original TextTranslated by Google
Response from Property: Dear distinguished guest: Hello! Thank you for your visit. Your satisfaction is our greatest comfort and greatest reward. We will work harder to do a good job in every reception! Looking forward to your next visit, thank you
Guest User
Inn Deluxe Double Room - with View
Stayed in 2024 年 4 月
Family
44 review
5.0/5
Outstanding
Posted on 2024 年 4 月 4 日
The first impression is that it is big. Everything is big, the hotel is big, the rooms are big, the hot spring area is big, and the restaurant is big. There are enough hot spring pools and the water quality is good. The road to get in is a little rugged due to road construction, but it is a paradise inside
Original TextTranslated by Google
Response from Property: Dear distinguished guest: Hello! Thank you for your visit. Your satisfaction is our greatest comfort and greatest reward. We will work harder to do a good job in every reception! Looking forward to your next visit, thank you
Guest User
Inn Deluxe Double Room - with View
Stayed in 2024 年 3 月
Couples
35 review
5.0/5
Outstanding
Posted on 2024 年 3 月 31 日
The room is very big, the balcony is also big, the equipment is relatively new, and you can take a bath in the morning and evening, which is very comfortable. There are many varieties of breakfast, and there are many plants around, rich in oxygen ions. It is very quiet, and it is really comfortable when it rains lightly. It is a relatively good value for money in hot spring hotels.
Original TextTranslated by Google
Response from Property: Dear distinguished guest: Hello! Thank you for your visit. Your satisfaction is our greatest comfort and greatest reward. We will work harder to do a good job in every reception! Looking forward to your next visit, thank you
Anonymous User
Hotel Hot Spring Double Room (Soaking tub) (Building a)
Stayed in 2024 年 3 月
Family
11 review
5.0/5
Outstanding
Posted on 2024 年 3 月 21 日
The best hot spring resort I have ever been to, bar none, the hotel is five-star, the environment is first-class, the service is first-class, the facilities are first-class, there is a rare constant temperature swimming pool, the management is first-class, the price is reasonable, I hope to go there for vacation again, and I wish the hotel a prosperous business and a lot of money.
Original TextTranslated by Google
Response from Property: Dear distinguished guest: Hello! Thank you for your visit. Your satisfaction is our greatest comfort and greatest reward. We will work harder to do a good job in every reception! Looking forward to your next visit, thank you
Guest User
Inn Deluxe Double Room - with View
Stayed in 2024 年 3 月
Family
7 review
3.2/5
Posted on 2024 年 3 月 10 日
The environment and facilities are just like those of ordinary hot spring resorts, nothing special. Any hot spring resort in Conghua or Huizhou is better than this one. The only thing is that the manager in charge has a terrible attitude. We two adults and two children wanted to go in and take a hot spring bath, but my wife happened to be on her period and couldn't. The children had to buy a ticket, and they bought the ticket. My wife wanted to go in and take care of the children, but after talking for a long time, it seemed like we were arguing with him. After a long argument, he just threw a visitor pass and told us not to compete with him next time. No matter where I go to take a hot spring bath or vacation, there is no such a *manager. Do I have to come to your house for vacation next time?
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry for the uncomfortable stay. We apologize to you and your family again for the bad stay. We look forward to your next visit and hope that we can have more opportunities to communicate with you so that we can provide you with better service. I wish you a happy life.
Guest User
Hotel Hot Spring Double Room (Soaking tub) (Building a)
Stayed in 2024 年 2 月
Family
9 review
5.0/5
Outstanding
Posted on 2024 年 2 月 11 日
Facilities: first class Hygiene: clean and tidy Environment: Natural oxygen bar Service: The lady from He Mei County in the housekeeping department was very enthusiastic and even brought us water after 11 o'clock in the evening. Thank you so much!
Original TextTranslated by Google
6/12
Anonymous User
Duplex Featured Room (Soaking tub)
Stayed in 2024 年 2 月
Family
12 review
5.0/5
Outstanding
Posted on 2024 年 2 月 29 日
During the Spring Festival, we went on a family trip. Although the mountain road was winding, the moment we arrived, the enthusiasm and patience of the front desk guy and the thoughtfulness of the housekeeper made our family of six forget the fatigue of the journey. We were welcomed with fruits and refreshments in the afternoon of the check-in day, and the fruit in the room was delivered on time the next day. There is floor heating in the room, which is very friendly for babies who like to go barefoot in winter. The tree house has two floors with separate rooms, each with an independent hot spring pool. Our request to the hotel was responded to quickly. The hot spring water is clean and hygienic, and the changing room facilities are complete. The dining environment is spacious and clean, and the food is delicious and rich. There is also a wetland park next to it for a walk.
Original TextTranslated by Google
6/10
Response from Property: Dear distinguished guest: Hello! Thank you for your visit. Your satisfaction is our greatest comfort and greatest reward. We will work harder to do a good job in every reception! Looking forward to your next visit