WesleyJohn
June 22, 2024
In short: understaffed and poorly staffed. I could write at length, but I will simply summarize by saying that overnight front desk staff was absent from the desk for 15+ minute and the digital key did not work. When finally roused, he was surly and unhelpful, failed to apologize, or pay any attention to the digital key issue. Breakfast area is understaffed. I’m sure she was doing the best she could, but coffee and cream were out, dirty dishes piled up, she paid no attention to us, and after fifteen minutes of waiting, we finally decided to skip a cooked-to-order breakfast and did buffet. Finally had to flag her down to get a check so we could leave. I understand that they were busy and that there was a convention—but an effective manager would have staffed for the occasion. Housekeeping comes by at 8am, likely because they too are understaffed and have to start ridiculously early to finish their jobs. We came back from breakfast to brush our teeth to find our door open, the trash bag in the sink, and the trash can on the sink counter. I feel for the staff who all seem to be doing the work of two people due to understaffing. Likely management is doing the best he can given the demands of the property owner, in that case, the property owner has forgotten that the hospitality industry is not just industry but also hospitality. Would not stay again. Would not recommend.