Hikka Tranz by Cinnamon Reviews
Hikka Tranz by Cinnamon
360 Galle Rd, Hikkaduwa, Southern Province, 80240, Sri LankaView Hotel Details
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Hikka Tranz by Cinnamon Guest Reviews
4.6/5
Great
76 review
Verified reviewsLocation4.7
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(76)
Positive reviews(67)
Reviews with photos/video(27)
Awesome stay(14)
Loved the beach(7)
Classy environment(5)
Awesome rooms(5)
Delicious breakfast(5)
Negative reviews(6)
Mahesh Kumar
Superior Room
Stayed in Jul 2024
Business travelers
3 review
Great
Posted on Jul 23, 2024
Flush button in the bathroom 🚽 was too tight and it was not comfortable using. We have to really work hard to flush out.
Response from Property: Dear Mahesh,Thank you for taking the time to share your experience at our hotel. We appreciate your feedback, both positive and negative, as it helps us to continuously improve our services.We are delighted to hear that you enjoyed your surroundings, cleanliness, and the service provided during your stay. Your kind words about these aspects are greatly appreciated.We understand your concern regarding the flush button in the bathroom. We apologize for any inconvenience this may have caused. We take your feedback seriously and will address this issue promptly. Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Sincerely,Indika DissanayakeResort Manager
Reena Joy
Superior double Room Non smoking
Stayed in May 2023
Couples
5 review
Great
Posted on Jun 13, 2023
Love the place and views it was very peaceful and good. Foods were ok could have been a bit improvement in that but breakfast was excellent.
Andun Jayasinghe
Superior Room Non smoking
Stayed in Jun 2023
Couples
1 review
Outstanding
Posted on Jun 30, 2023
It was the amazing place i have visited. Had a great welcome from front line staff. Room is perfect and had a great view. Dinner and breakfast was amazing and very tasty. Breakfast bufet had a wide selection of western and local food. I requested to arrange a birthday cake at the breakfast time and they were arranged a tasty cake with special birthday surprise. Overall can be give 10 out of 10.
Guest User
Deluxe Room
Stayed in Dec 2022
Travel with friends
9 review
Outstanding
Posted on Jan 25, 2023
Property is kinda old but food and everything else were perfect
Guest User
Superior Room
Stayed in Apr 2023
Family
7 review
Very Good
Posted on Apr 29, 2023
Great location and staff
Анна
Superior Ocean Vista
Stayed in Sep 2024
Couples
23 review
Outstanding
Posted on Sep 22, 2024
I really liked the hotel, for Sri Lanka it's just a super luxury place) the views are super, the food is good, the choice is big. The only thing is, there is not much place for swimming in the ocean, there are rocks near the hotel, but there are sandy beaches nearby. Turtles swim every day.
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Guest User
Superior Room
Stayed in Aug 2024
Family
9 review
Outstanding
Posted on Aug 24, 2024
The swimming pool is great. The beach outside the hotel has very fine sand. In the morning, you can pay the locals to attract turtles and feed them. The dining environment is comfortable. The crab restaurant next to the hotel has delicious seafood. All the seafood is grilled. Others are coated with sauces and are not very tasty.
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Ann Zhu
Superior Ocean Vista
Stayed in Jul 2024
Family
8 review
Outstanding
Posted on Jul 14, 2024
My favorite hotel in Sri Lanka, super sea view room, the view is super beautiful! It's very pleasant to walk on the beach in the morning and evening. The swimming pool is also great. There are many chipmunks on the lawn, and the children are so happy. Half board The breakfast and dinner buffets are also very good, and you can see that they are carefully prepared. The staff are very nice, and the elephants folded with towels are so cute 😍
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6/14
Response from Property: Dear Ann,Greetings From Hikka Tranz by Cinnamon!🌊🐢Thank you so much for your wonderful review and perfect rating! We are absolutely delighted to hear that you enjoyed your stay with us and found our hotel to be one of your favorites in Sri Lanka.It’s fantastic to know that you loved the stunning sea view from your room, the relaxing beach walks, and the refreshing pool. We're also thrilled that the children enjoyed their time with the playful chipmunks on the lawn.Your kind words about our staff and the delicious buffet are greatly appreciated. We're happy to hear that our towel elephants brought a smile to your face!We hope to welcome you back to our hotel again soon. Until then, we wish you safe travels.Sincerely,Indika DissanayakeResort Manager
Guest User
Superior Room
Stayed in Aug 2024
Family
3 review
Outstanding
Posted on Aug 5, 2024
Pick up sea urchins and crabs on the beach. Every day, the star turtles interact with tourists. The turtles have become pets. Check in at a fixed point every day. You can windsurf and surf in the sea every day. Soak in the pool every day. And watch the local students' physical education classes and marine biology summer camps every day. The meals are also perfect.
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Response from Property: Dear Valued Guest, Greetings from Hikka Tranz by Cinnamon!Thank you so very much for your kind words and perfect rating! It was a pleasure to welcome you to our beautiful resort.We're thrilled to hear that you enjoyed your stay with us. It's wonderful to know that you found the meals perfect and enjoyed.Your enthusiasm for windsurfing and surfing is contagious, and we're happy you had the opportunity to enjoy these activities every day. We look forward to welcoming you back to Hikka Tranz for another memorable stay!Thank you!Best regards,Indika DissanayakaResort Manager
Yabotasimanguojiagongyuansimazhong
Superior Room
Stayed in May 2024
Travel with friends
4 review
Outstanding
Posted on May 27, 2024
Overall it's OK. It's close to the beach, you can go out and play in the water, there's a swimming pool downstairs, and the breakfast is good. But it's not so good to go there during the rainy season. It often rains and the waves are quite big.
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Response from Property: Dear Yabotasimanguojiagong, Greetings from Hikka Tranz by Cinnamon! Thank you so very much for your feedback. It was a pleasure to welcome you to our beautiful resort and we appreciate your comment regarding your recent visit. We are happy that we were able to delight you during your visit. While thanking you for taking the time to write to us, we will certainly share your feedback with our team and we are impatiently awaiting your next visit and looking forward to welcoming you back to our hotel, for a memorable stay. Thank you! Best regards, Indika DissanayakaResort Manager
Yan
Superior Room
Stayed in Apr 2024
Family
1 review
Amazing
Posted on Apr 14, 2024
The service is very good, and there are many activities. The buffet is good. However, the hotel network is very poor, the bathroom is a little small, and the facilities are a little old. The swimming pool water needs to be cleaner. On the first day, I found a spit in the children's pool. The colorful pillows on the bed smelled of sweat and needed to be cleaned.
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Guest User
Superior Room
Stayed in May 2024
Family
6 review
Amazing
Posted on May 4, 2024
The quilt is damp and there are turtles on the beach, which is quite unique.
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Response from Property: Dear Guest User, Greetings from Hikka Tranz by Cinnamon! Thank you so very much for your feedback. It was a pleasure to welcome you to our beautiful resort and we appreciate your comment regarding your recent visit. We are happy that we were able to delight you during your visit. While thanking you for taking the time to write to us, we will certainly share your feedback with our team and we are impatiently awaiting your next visit and looking forward to welcoming you back to our hotel, for a memorable stay. Thank you! Best regards, Indika DissanayakaResort Manager
Guest User
Superior Room
Stayed in Feb 2024
Family
14 review
Outstanding
Posted on Feb 21, 2024
A very satisfactory hotel. It has an exclusive beach. There are 3-4 wild sea turtles that have been feeding here for a long time. You can touch them and feed them. The children are very happy. There are many tropical fish and corals offshore and you can snorkel. The room is relatively spacious and clean, but the mattress is a bit soft
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Guest User
Superior Room
Stayed in Jul 2024
Family
1 review
Posted on Jul 21, 2024
What saved this hotel might be the sunset by the pool and the beach near the turtles. The drink at check-in was not bad, and the breakfast was normal. There was really nothing to praise about the rest. It can be called the worst hotel I stayed in Sri Lanka.
First, there was a strong musty smell as soon as I entered the room, and the quilt also had a strong musty smell. I couldn't sleep at all. I came back the next day with red spots all over my body.
Second, the facilities were also average, not as good as the domestic all-seasons. There were mold spots in the bathroom and the corners of the room.
Finally, the air conditioner was very noisy. I almost didn't sleep in this hotel on my last night in Sri Lanka.
For this price... I really don't understand
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Guest User
Superior Room
Stayed in Jun 2024
Couples
1 review
Posted on Jun 17, 2024
The hotel room is relatively large, with a balcony, close to the sea, the beach is also great, and the environment is very good. However, the city's security situation is not very good. There are police carrying guns to check on the roadside. There are security guards at all entrances and exits of the hotel. Guests staying in the hotel need to wear wristbands. In addition, the next morning, we went to the beach first and then went to the restaurant for breakfast. It took nearly 2 hours to go back and forth twice. The cleaning staff kept cleaning the room next door at our door and asked us whether we would check out every time. As a result, after checking out and going out to play that day, we found that the cash was missing. We all suspected that the cleaning staff stole it while we were out.
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Response from Property: Dear Guest User, Greetings from Hikka Tranz by Cinnamon! Thank you for your feedback. It was a pleasure to welcome you to our beautiful resort and we appreciate your comment regarding your recent visit. While thanking you for taking the time to write to us, we wish to inform you that we are intrigued by the concerns expressed and we regret any inconvenience that may have been caused to you during your stay. However, we are unable to investigate your concerns as we are unable to discern details regarding your stay since you have shared your response using an anonymous account.We urge you to write back to us directly with details on stay such as the dates or any confirmation number; So that we are able to further probe into this matter and assist you to the fullest extent possible. However, we would’ve preferred it if you had shared your concerns with the hotel team during your stay as we would have worked to ensure that it was resolved immediately. Your feedback helps us in our journey to continuously improve our services. We hope to have the privilege of welcoming you back to our hotel, for a memorable stay. Thank you! Best regards, Indika Dissanayaka Resort Manager