Hotels in Heathrow, Hillingdon

Big, functional hotel a short bus ride away from Heathrow airport. Perfect for those going to or from with a clean interior and friendly staff. If you want a simply mind-blowing breakfast and comfort for a budget price then this is your place.

Even we have included breakfast when we booked the hotel, the staff still wanted to charge us for breakfast. Only when we insisted, they admitted their mistakes. Room is standard for Heathrow airport. The airport shuttle is not convenient at all. It’s once every 30-60 minutes and it’s full when it gets to the hotel stop so we had to get a taxi in the end.

Mercure London Heathrow - Saturday 19th November 2022 - 15:15 Entrance is on street level door and has automatic doors. On arrival there was a coach party queuing and the queue went out the main door. I joined that queue and eventually checked in approximately 20 minutes after I joined the queue. The male receptionist seemed flustered and the female receptionist didn’t seem to be doing much. I’ve checked into other hotels where I have been part of a coach group and they normally make us all stand to one side and then call individuals/ couple over to check in; that way when other guest arrive at least one of the receptionist can switch to the new guest and then they don’t have to join a long queue and be inconvenienced. Our room was on the ground floor but I did see lifts. Room: The usual things like a hairdryer, iron in the wardrobe, fridge and safe in a cupboard and on top of the cabinet was the coffee/ tea facilities but no spoons to stir your drinks. Big TV - there seem to be a decent amount of channels my only issue was the back of the control was missing so you had to jiggle the batteries to get it to work; I took a photo just in case they try to charge me for damage. Bed was comfy, pillows were ok. There is a lamp and spotlight either side of the bed. The switch on the wall by the bed operates the main light, you switch the lamp/ spotlight off using two black buttons under the arm of the lamp; not an obvious way to control the light. A desk with lamp and phone, quite handy if you have some work to do. Bathroom: Floors a bit weird, it looks like they have stuck some Christmas paper over the original tiles to cover something up, poor workmanship, looks cheap, not a good look. Usual towels and shampoos and things; I was going to use the bath mat in the shower but when I saw how dirty and stained it was I didn’t bother. The sealant around the sink and bath taps needs redoing and there is rust around the bathroom taps. Toilet handle is a bit loose and it took 3 attempts to get it to flush. Parking: There are two levels to the parking, I drove into the top level, very tight parking and for a hotel of this size there isn’t enough spaces. I informed the reception I’d parked my car and was informed of the £16 charge for 24 hours. I paid my fee and entered my registration on a system. Bar: Small bar but plenty of seating. We asked a member of staff at what time the bar closed and we were told last orders were at 22:45 which would imply if you went to the bar at this time you could still get a drink. At 22:40 they were cashing up the till. Initially when you walk in the room it looks really nice but then you notice the faults. This morning I went to get something from the car and as I walked through reception you could see the tables from last night hadn’t been cleared as they still had glasses on tables from last night. Overall it was average, initially the room looked lovely but on closer inspection it needs a revamp and att

I enjoyed staying overnight at this hotel as it was close to the airport and my flight arrived too late for me to take a train or coach to Manchester. Initially there were some delays as they couldn’t find my booking, but it was a small misunderstanding as my name is quite long! The room is spacious and clean, and would recommend for an overnight stay especially if your flight arrives later at night. I also liked that they provided water in glass bottles!

After a 12 hour flight, staying at Moxy was a welcome relief. Check-in was easy and the front desk staff were very welcoming. They explained everything we needed to know so we could enjoy our stay. The room was spacious for a family of 4, it was clean and had everything we needed. Breakfast was amazing. There was a large selection of food and drinks ajd was a great wah to start the day. There is a small gym on the ground floor which is well stocked with a variety of exercise equipment. The theme and decor of the hotel is modern and artistic. Locstion wise, it is easy to get to from Heathrow Airport. Overall, we had a great stay and wished it could have been longer.

The room in the advert is not what you are going to be staying in (well there are a few rooms like that). The reality of this hotel is the pictures attached. My staff paid for the rooms for the night (2 of them), walked in - took photos then walked out refusing to stay in the room. The rooms smelt stale with the smell of mould, which as you can see the walls and bathroom had mould on them. the carpets were grubby and the bed broke. Clearly the hotel understands about good rooms as they have spent on some of them which are in the advertising photos, but they should not be allowing guests to stay in rooms which are in this state. A complaint has been raised and I believe a full refund is being processed. Just be wary when booking as to which room you will be getting.

A convenient hotel if you’re going to catch a flight. Service is excellent, helpful, and very friendly staff. We get upgraded for free to executive room.

I stayed here a couple of times but the last time was the last! I booked in and paid in advance then on the day, I checked in and offered my photo ID as I had done previously and it had been accepted before, however on this occasion I was refused check-in as they had now decided only a passport would be acceptable which I didn’t have. The unhelpful staff and then the manager offered no solution and just shrugged and said “nothing we can do”. It should again be noted that my photo ID was acceptable before but not now – it should also be noted that the confirmation email only requested “photo ID” which I provided. No specific ID was asked for. So it seems this hotel makes up the terms and condition s as they go and seemingly change them when they feel like it! The room had been paid for so there was no chance of my running off without paying. After some time I finally resolved this by my husband racing home and emailing a copy of the passport which was grudgingly accepted otherwise my I was looking at nowhere to stay after an early, start at 4 a.m., a very long day then finally the hopeless staff at this place refusing entry to a customer who had paid way in advance causing a lot of stress! The receptionist told me they needed the passport to verify the address – however my address is not in the passport so this is a bit confusing. The manager confirmed this as well as confirming no entry and no help. This is really terrible service as they could have easily verified the address with other documents I had but this was not accepted – my ID clearly showed me as senior management at a local large organisation but the staff were unhelpful and seemed totally disinterested that I would have nowhere to stay – this part of London gets booked quickly hence my booking way in advance so the likelihood of getting a room somewhere else was very remote. It would have been simple to verify me but the staff were more interested in being difficult. So my feeling is the staff had maybe screwed up with another customer and had decided to ad hoc changes to the terms leaving me almost stranded. It could also have been a method of releasing a room for someone else – maybe a friend of the hotel. Who knows but I would be very careful using this place as they seem to have some very dubious and “flexible” terms for staying here and you may get caught out. I will never book here again and as a vice president of a large global organisation that hosts many international clients, I would certainly not recommend this place. It's short sighted of this hotel to be so unhelpful as they will have lost business but their lack of help displays a clear lack of interest in the customer. Please book here if you are happy to risk sleeping on the park bench instead of a hotel room! No doubt the hotel will quote they have to have the passport but given it was not required a few weeks before and is not requested on the booking confirmation then decide for yourself. There was a

2nd time we've stayed here the night before a flight and overall very satisfied. The rooms are clean and well equipped and the beds are large and very comfortable. Less than 10 minutes by Uber to T3 and very short walk away from a decent pub. Only complaint is that we parked outside the entrance briefly while we checked in and got lumped with a £5 parking fee which is not made clear by any signs. We tried to question this at the desk but the staff's first language was not English and they didn't understand our query.

Great hotel, near the bus station There are supermarket nearby and the staff who received me the first night was very helpful however on the night I ask for water and they refused to give it to me then they said if I wanted water I needed to buy it. The room is quite small but there's a lot of amenities, tea pot, table, chairs, and so more.