Bluewater by Spinnaker Resorts

Terrible customer serivice, charged fees for activitiy I never sign up, and when requesting request, the customer service is very rude and transfering me to multiple department and put me on hold for 4 hours, they put the phone on then hung up, I will never stay in this place again. Also overcharged the resort fee and do not issue a refund.

Nothing bad to say

Spacious room and property, very clean and well looked after. Indoor and outdoor pools, fishing pier and many other activities. Property felt secure. Restaurants close by.

Just a beautiful resort! Has everything you need to have a wonderful vacation. Three restaurants within walking distance are the best on the island. Just a wonderful place. My favorite tomeshare out of 4 that I own. Always enjoy visiting and look forward to going again soon.

The resort needs to be refurbished. It is worn and needs new carpet. Kitchen faucet is a disaster. Limited staff this season so difficult to get response. Pool has many wasp nest under tables. Tile in bathrooms missing and signs of water damage in ceilings.

We loved our four night stay at Bluewater resort. We were pleasantly surprised by the openness of our one bedroom condo. The bike trails are great, especially Sea Pines forest preserve was beautiful.

It was very clean and roomy. The staff were friendly and we loved the basketball court. I would stay there again.

We were given the worst possible room, first floor with our entrance right by the smelly trash cans. They refused to move us. The toilet paper holder was broken, and a maintenance person came without even a screw driver to fix it. When I asked for extra supplies, Kerry gave me an attitude like they were going to take it out of his check. They charged me a $20 per day resort fee, but were stingy with extra toilet paper and paper towels. I cannot recommend this timeshare. There are at least 8 well managed other vacation clubs on HH, pick one of those.

We stayed at Bluewater Resort and Marina over Thanksgiving week. We traded into Bluewater via an exchange. We arrived and checked in with the front desk and was then moved over to the “concierge” who told us about all the great amenities and discounts. Before going to Bluewater we researched the location and the Spinnaker website and saw that golf was included at two local clubs. Other amenities are pool, basketball, mini golf, etc. So during our meeting with the “concierge” we were told that in order to get the golf amenity we must sit through a timeshare presentation. There was never any documentation or information in the website that stated golf was not included if you’re not a spinnaker owner. This is false advertising. I send an email to Spinaker customer service and after a couple days the response I received from the was “call the front desk”. Well now I’m stuck in a loop and just threw my hands up and went in with our stay. As for the resort, it was okay. To much timeshare sales stuff going on so we passed on most of the activities as they are really trying to sell you. Doubt we will be returning as there are many other resorts in Hilton Head that have better customer service and appreciate its patrons.