Anthony523
June 20, 2024
Awful customer service and a renovation that was obviously rushed and not done properly. After checking in we needed to call the front desk to ask about pool hours and what times the restaurants were open until. The phone was dead, no dial tone. So I called the front desk using my cell phone and their toll free number. After 10 minutes of waiting and cycling through the various phone prompts I reached the front desk and explained that the phone was dead. The reply from the male working the front desk on June 20th at 9:30pm was that after the renovations a lot of the phones didn’t work and “what did I expect him to do about it”. We then went to eat and returned to the room with the kids wanting to watch tv, guess what, tv had no signal. Another call to the front desk and another statement that after the renovations some of the tv’s weren’t working. No offer to help at all. Not impressed.