VIA INN PRIME HIROSHIMA SHINKANSENGUCHI JR-West Group

VIA INN PRIME HIROSHIMA SHINKANSENGUCHI JR-West Group Reviews

VIA INN PRIME HIROSHIMA SHINKANSENGUCHI JR-West Group

1-6, Matsubaracho, Minami-ku, Minami Ward, Hiroshima City, Hiroshima Prefecture, 732-0822, JapanView Hotel Details
VIA INN PRIME HIROSHIMA SHINKANSENGUCHI JR-West Group
VIA INN PRIME HIROSHIMA SHINKANSENGUCHI JR-West GroupVIA INN PRIME HIROSHIMA SHINKANSENGUCHI JR-West GroupVIA INN PRIME HIROSHIMA SHINKANSENGUCHI JR-West Group
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VIA INN PRIME HIROSHIMA SHINKANSENGUCHI JR-West Group Guest Reviews

4.6/5
Great
133 review
Verified reviews
Location4.8
Amenities4.5
Service4.5
Cleanliness4.7
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All reviews(133)
Positive reviews(132)
Reviews with photos/video(22)
Awesome amenities(20)
Easy to get around(17)
Convenient for shopping(12)
Delicious breakfast(7)
Perfect for business trips(6)
Many amenities(5)
Close to airport(5)
Luggage delivery service(4)
Negative reviews(1)
Guest User
Standard Twin Room
Stayed in Jan 2025
Family
1 review
4.7/5
Amazing
Posted on Feb 7, 2025
Very convenient within 5 minutes walk from train station. Good value and enjoyed the public bath as it wasn’t busy and I mostly had the place to myself. Would choose to stay here again if I visit the city next time.
Response from Property: Thank you so much for your stay at Viainn Prime Hiroshima Shinkansenguchi. We are glad to hear that you enjoyed our public bath. We appreciate your kind words that you would choose our hotel again. We keep going to imprive our services and fafilities. We look forward to seeing you again. Thank you for your posting. Viainn Prime Hiroshima Shinkansengichi manager
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lucky33
Double Room
Stayed in Dec 2024
Family
19 review
4.5/5
Great
Posted on Jan 28, 2025
The hotel is located beside the Hiroshima station. It is clean and have everything you need for a restful stay. Very good staff and helpful. I definitely will stay here if I am in Hiroshima .
Response from Property: Thank you very much for staying at our hotel.We hope you had a relaxing time during your stay.We would be very happy if we were able to help you recover from the fatigue of your trip.Please use our hotel again if you have the opportunity.
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funfan04
Single Room(B)(for 2 Person)
Stayed in Feb 2025
Couples
1 review
5.0/5
Outstanding
Posted on Feb 8, 2025
Very good location , nearby the JR Station, and so many restaurants you can choose
Response from Property: Thank you very much for staying with us.We are very happy that you were satisfied with the location of our hotel.We will continue to strive to provide you with an even more comfortable stay in the future.Please feel free to use our hotel again if you have the opportunity.Thank you very much for taking the time to post your review.Manager, Viainn Prime Hiroshima Shinakansenguchi
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Christine Lam Lai Hwa
Deluxe Twin Room (for 2 People Use)
Stayed in Dec 2024
Family
5 review
4.5/5
Great
Posted on Dec 12, 2024
Ken ouichi was responsive in following up my lost-and-found necklace which I have misplaced in my hotel room. I was not hopeful to get it back but to my surprise, I got a note from Ken who notified me that they found it. Needless to say, I was overjoyed to have it back. Thank you, Ken!
Response from Property: Thank you very much for staying with us.We are relieved that your precious necklace was found.We hope that you will use our hotel again if you have the opportunity.Thank you for taking the time to post your review.Manager, Viainn Prime Hiroshima Shinakansenguchi
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Guest User
Single Room(B)(for 1 Person)
Stayed in Oct 2024
Couples
9 review
4.7/5
Amazing
Posted on Oct 23, 2024
Very nice hotel. The rooms were a bit small, but quite standard for Japan. The breakfast was in the nearby coffee from a fixed menu.
Response from Property: Thank you very much for staying at Via Inn Prime Hiroshima Shinkansenguchi. We are very happy to receive such a high rating and to hear that you were satisfied with your stay. We will continue to strive to further improve our services without being satisfied with the status quo. Thank you for taking the time to post your review. We look forward to seeing you again.Manager, Via Inn Prime Hiroshima Shinkansenguchi
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Guest User
Single Room(B)(for 1 Person)
Stayed in Nov 2024
Solo travelers
5 review
4.0/5
Very Good
Posted on Feb 21, 2025
Close to Hiroshima station. Staff OK, but not to expect anything extra.
Response from Property: Thank you very much for staying at Via Inn Prime Hiroshima Shinkansenguchi.We are very happy to receive your high evaluation.Thank you for taking the time out of your busy schedule to post.Viainn Prime Hiroshima Shinkansenguchi Manager
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Kei Him
Single Room(B)(for 1 Person)
Stayed in Jul 2024
Solo travelers
9 review
5.0/5
Outstanding
Posted on Sep 22, 2024
I had a wonderful stay at the hotel! The location was perfect, with easy access to local attractions and restaurants. The room was spacious and clean, featuring comfortable bedding that ensured a great night’s sleep. The staff were incredibly friendly and accommodating, always ready to assist with any requests.The hot spring bath of the hotel was relaxing and inviting, making it a perfect retreat. I would highly recommend this hotel to anyone looking for a pleasant and memorable experience!
Response from Property: Thank you for staying at our hotel. We are very grateful for your feedback regarding our staff, location, facilities, etc. We will continue to strive to further improve our service. We look forward to seeing you again. ViainnPrime Hiroshimashinkansenguchi manager
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Guest User
Double Room
Stayed in May 2024
Family
7 review
5.0/5
Outstanding
Posted on Jun 2, 2024
Very convenient to get to train station. Public bath must try
Response from Property: Thank you very much for staying at Via Inn Prime Hiroshima Shinkansenguchi.Did you have a relaxing time during your stay?We look forward to seeing you again.Thank you for your post.Viainn PrimeHiroshima Shinkansen Exit Manager
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Guest User
Single Room(B)(for 1 Person)
Stayed in Mar 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Mar 21, 2023
Great location, relaxing onsen, room was very clean. I was so tired when I arrived Hiroshima but all gone because of Onsen and fluffy bed! Thank you for providing super services!
Response from Property: Thank you for staying at Via Inn Prime Hiroshima Shinkansenguchi. We are very happy to hear that you were satisfied with your stay. We look forward to your next visit. We look forward to welcoming you back to JR West Via Inn Hotels in the future. Thank you for taking time out of your busy schedules to post. Via in Prime Hiroshima Shinkansen Gate Manager
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Guest User
Single Room(B)(for 1 Person)
Stayed in May 2023
Business travelers
3 review
3.5/5
Posted on May 28, 2023
I booked breakfast and they only open at 0630 am . Had to catch my flight so could not make breakfast . They promised a refund but it never came
Response from Property: Thank you for using Via in Prime Hiroshima Shinkansenguchi.We are sorry that you were not able to eat breakfast. We will use your feedback as a reference in the future. Thank you for your contribution.Via in Prime Hiroshima Shinkansen guchi
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Guest User
Single Room(B)(for 1 Person)
Stayed in May 2023
Family
29 review
5.0/5
Outstanding
Posted on May 12, 2023
Very clean rooms, hotel just nearby to the train station (but super quiet) so convenient for traveling!
Response from Property: Thank you for staying at Via inn Prime Hiroshima Shinkansenguchi. We are glad that you were satisfied with the location and facilities of our hotel. We are looking forward to seeing you again. Thank you for taking the time to write a review.Via inn Prime Hiroshima Shinkansen Guchi GeneralManager
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Guest User
Single Room(A) (for 1 Person)
Stayed in Feb 2025
Solo travelers
26 review
4.7/5
Amazing
Posted on Feb 14, 2025
Very close to the station, the Shinkansen side is relatively quiet, the hotel facilities are relatively new, there is a large bath to soak in, comfortable and convenient
Original TextTranslated by Google
Response from Property: Thank you very much for staying in our hotel. . Thank you for expressing your appreciation to our employees. We are glad that you enjoyed your bath. Our goal is to further improve the service. We will continue to promote better services in the future. We sincerely look forward to your next visit. Thank you for visiting! viainnPrime Hiroshima Shinkansen Exit
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Guest User
Deluxe Twin Room (for 2 People Use)
Stayed in Feb 2025
Family
9 review
5.0/5
Outstanding
Posted on Feb 19, 2025
The room is spacious and bright, the service is warm, clean and sanitary, and the dry and wet areas are separated! Convenient transportation, there are supermarkets around, and the high-tech expressway is a 5-minute walk away. I will stay here again next time!
Original TextTranslated by Google
Response from Property: 非常感謝您入住 Via Inn Prime 廣島新幹線口。我們非常高興得到您的高度評價和讚揚。全體員工期待再次使用您的服務。感謝您在百忙之中抽出時間來發帖。Viainn Prime Hiroshima Shinkansenguchi 經理
littlemiss
Double Room
Stayed in Jan 2025
Couples
7 review
5.0/5
Outstanding
Posted on Jan 29, 2025
The location is convenient, about 3 minutes away from Hiroshima Station. It's not too crowded for two people to stay. The double bed was bigger than expected. The room is as shown in the picture, and the bathroom facilities are new and clean. There is a bathing area on the tenth floor. Automatic luggage storage is very convenient.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Via Inn Prime Hiroshima Shinkansen-guchi. We are very happy to receive so many compliments. The entire staff looks forward to using your services again. Thank you for taking the time to post in your busy schedule. viainnPrime Hiroshima Shinkansen Exit
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Jinyeyaowen
Single Room(B)(for 1 Person)
Stayed in Dec 2024
Couples
70 review
5.0/5
Outstanding
Posted on Jan 1, 2025
The hotel is close to Hiroshima Station, and it is very convenient to travel. The room is OK for 2 people. Toothbrushes, coffee, and tea bags are available by the elevator in the lobby. Combs and razors need to be paid for. The included breakfast is a set meal provided by the coffee shop next to it.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Via Inn Prime Hiroshima Shinkansenguchi. Did you have a relaxing time during your stay? Thank you for your high evaluation of the convenience of our hotel. We will continue to work hard to make the hotel more comfortable for customers. We look forward to your next visit. Thank you for your review. viainnPrime Hiroshima Shinkansenguchi Manager
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