Silverland Ben Thanh Hotel Reviews

While the hotel offers a pleasant experience overall, it would greatly benefit from enhancing the service quality at the reception. A stronger focus on effective communication among the staff would elevate the guest experience. It was our 2nt time to staying here. First one was okay. All the receptionists are needed to be focus on customer centric! By the way, rooftop pool was great!

Good service nice location love it Smell so good like it See you next time

**Hotel Review** We had a wonderful experience at this hotel. The staff were amazing; from the moment we entered, we felt the warmth and excellent service. We were greeted with a welcome drink, and the staff kindly assisted us to our room. The rooms were beautiful, just as shown in the pictures. So many opportunities for photos to be taken here. Breakfast was excellent, and the hotel is conveniently located near the market and a short walk from other famous sights in District 1. I highly recommend booking this hotel.

Upon check in, tea & snacks were served by the staffs. After you’re done, a staff would bring you to your room. Our initial room had a faulty lock so we called for service but there were communication challenges, as the staff couldn’t understand English well, and her tone was harsh and annoyed. When she came to the room, she realised the issue, called the servicing team to fix it. About 3-4 guys came but couldn’t fix it. We waited quite a while because they took turns to fix. They eventually got us a different room and the lock could work. Despite the hiccup, the other staffs were friendly & welcoming. Breakfast spread was good too.

Loved the services provided and the staff were all very friendly and accommodating! They even prepared a bouquet of roses and a bottle of red wine because my husband and I were celebrating an anniversary during the trip. I had a lovely time and the rooms and facilities seemed clean! However, on the last night before checking out, I had a glass of the wine with the glasses provided in the room and I had a major case of food poisoning (puking everything I ate, fever) which I’m still recovering from 2 days after returning home. Pretty sure that it was caused by either the wine or the wine glasses provided since my husband did not have any wine and he did not get any food poisoning. Thank goodness there’s a pharmacy nearby which helped me stopped puking long enough to take my flight back home. Disappointing and sour end to an otherwise lovely hotel :(

The hotel location is right at city centre. Stay for 3 days and their breakfast is amazing too! And they upgrade our room to room with window and city view!

Great place.

Stayed here for 6 nights. Was recommended by my Singaporean friend. I enjoyed the warm hospitality and receptive service from the staff. Housekeeping and laundry were also great. Breakfast was one of the best I've had so far. Traveling to other parts of HCMC is relatively easy as it is centralised. One downside would be the noise levels as it can be heard quite visibly when people walk or talk along the corridor. All in all, I loved my stay here and would recommend this hotel to anyone. Keep it up!

Wonderful hotel with a great location, lovely people, and a unique design. Breakfast was fantastic. Can't recommend enough

Unique design, friendly and welcoming hotel crews, best view in restaurant, free Teh time, comfortable stay and kids friendly

First time staying there Hotel room is clean Staffs are friendly n polite Able to communicate Very cinvenient

Extremely friendly and helpful staff. We were assisted by Kim and Tracy throughout our stay, and they even prepared a special birthday cake. Kim was particularly helpful in helping us check in, as well as book and find nearby locations, such as pharmacies and spas. Huge thanks and much appreciation to Kim for making the stay such an enjoyable and memorable event. The hotel breakfast, tea break and dinner has a good spread of local and international foods. The pool has a great view of the city as well, especially during the sunset. The rooms of the hotel are very clean, and the organic architectural design is rather unique too. Housecleaning is very efficient and effective. Thanks for the great stay!

This hotel is about 100m away from Ben Thanh Market, 5 minutes walk to Saigon Square or Takashimaya. It is clean, almost new and customer service oriented. They offer you tea with snacks while they process your check-in. The staff will then wait for you to finish your tea and bring you go up to your room. They love showing you the rooms, as it gives you “Wow” factors. They gave us free upgrade and the toilet bowl is Japanese style. They will deliver chocolates and good night cards after dinner. They even remember my girlfriend’s birthday and left the birthday cake on the table. 👍👍👍 However, there are “not so good” to mention. They do not have wide range of TV channels. Only news channels. No Sports or other movies channels. The toilet bowl is also very close to the door, making me difficult to open the door at times. They should also not open the gym so early as some guests will throw weights on the floor while doing gym. The sound will wake you up. You also need to pray that it is not raining or you will get wet as their shelter could not prevent you being getting wet from rain. Overall, this is the best hotel by far I stayed in HCM, in terms of cleaniness, friendly & customer service oriented staff and room designs. It’s almost perfect hotel for me. Will I stay here again on my next visit? Yes I will.

Great location next to Ben Thanh Market and within 5 mins walk of Saigon Centre/Saigon Square. Surrounded by many local and international restaurants, 24hr convenience stores, hair wash places, cafes and even a "malaysian" street right behind the hotel with plenty of halal food. Rooms were a good size, and the breakfast/high tea on the rooftop was amazing. Viet, the manager, and his staff were welcoming and had many good recommendations. Will definitely stay again.