LUMIERE RIVERSIDE CONDOTEL IN CENTER HO CHI MINH Reviews

Good location The house is cozy, the swimming pool here is the best eazy to access the gym and pool Their staff was very enthusiastic and attentive overall 10/10 will come back again soon

The hotel is located in District 2, it takes 10 minutes to get to the center but it is new and very clean, quiet

Great place, quieter and less polluted than the centre. Beautiful pool and view. Easy grab rides to the centre. Friendly host

Apartment with beautiful view, professional team, 24/24 support, Swimming pool is highly appreciated

Impressed with the swimming pool, apartment with beautiful view, clean, central location

The locate abit far form town but the room clean and the environment is good

Impressed with the infinity pool, clean amenities, good service

Clean room, beautiful view, enthusiastic staff

apartment have river view, so good

Good location and hightfloor

clean room, nice design

very good place

It's not a hotel, not a hotel, not a hotel. It's a homestay. After we found out that it was not a hotel but a homestay, we couldn't check out. Because we took a red-eye flight (took off at 6:37 am and arrived at 9 am Vietnam time) and stayed up all night at the airport, my children and wife were very tired. After leaving the airport, I wanted to find a place to rest, but I booked this place that looked good on Ctrip, but the nightmare began. We took a taxi and wandered around the community for a long time. After pulling the suitcase and searching for half an hour, we found the location of the hotel. We asked the service center that looked like the front desk of the hotel, but it turned out that they were the property management of the community, and we were embarrassed. At this time, I realized that we didn't book a hotel, but a homestay that was an agent of a middleman. At this time, I used my mobile phone to contact the contact on Ctrip +***********. Because my English speaking ability is limited and I can't accurately express our demands, I asked the other party for an email, contacted the other party, expressed that I wanted to check in early, and wanted to ask how to find the room. After the email was sent, after a while, a strange Vietnamese man contacted me. The man was the guy who was responsible for running errands to open the door. It is worth affirming that the young man was very polite. After adding each other on WeChat, he said helplessly that he could not check in early and could only wait until 14:00 in the afternoon. When we first arrived in Vietnam, we were at a loss and could only accept it with great regret, but hoped to store the suitcase. The other party agreed and disappeared in the property management hall with my suitcase. At 11 o'clock, I took my children and wife to eat something and returned to the property management hall, hoping to go to the toilet. As a result, the toilet sign clearly stated, "No use by non-owners of this building"; at this time, we felt that we could no longer tolerate this treatment. This is not a normal place to stay and entertain guests. Arriving early, there is no toilet to use, no sofa to sit on, no drinking water, and no place to charge mobile phones. It is just a bag guest, a middleman; the more I think about it, the more angry I am. I immediately contacted the young man to take back the luggage and expressed our request to check out. The young man also expressed understanding. At this time, I thought that all the losses were just our time. After shaking hands with the young man, we immediately checked out and took a taxi to leave the community. I checked Ctrip in the taxi and found that the other party rejected my check-out request in seconds. I was angry at this time and contacted the other party immediately. The other party told me that the room was now available and I could check in. The time was around 13:00 in the afternoon. How could I bear this? I begged to check in early in the morning, but it was not possible. Now I checked out, and they were not principled. The room was immediately available. The manager also sent a message saying that it was not their problem, but the customer’s breach of contract, because everything was marked. During this process, I kept pulling back and forth for several days, and Ctrip customer service also contacted me many times in the middle. The other party clearly stated that they refused to check out, so I still paid the room fee without checking in. The whole process was so bad that it goes without saying. So, if anyone wants to book this place, please take a closer look at my experience. This place is not a hotel, but a homestay. The check-in time is marked, but there are many things that are not marked. For example, if you want to use the public toilet, you must borrow the property toilet. "I guess the property is fed up with these people who run homestays, so it is marked "non-owners are prohibited from using"", and there is no lobby for a short rest. There is no supervision, and everyone has to consider their own privacy regarding their personal residence. không phải là khách sạn, không phải là khách sạn, không phải là khách sạn. Đó là nhà nghỉ. à nhà nghỉ, và sau đó không thể hủy phòng. ệt Nam), đã chờ đợi suốt đêm ở sân bay, con cái và vợ tôi đều rất mệt. nhầm một chỗ trên Ctrip trông có vẻ ổn, và ác mộng bắt đầu từ đó. hành lý tìm kiếm trong nửa giờ mới tìm thấy vị trí của khách sạn, đến hỏi trung tâm dịch vụ trông giống lễ tân của khách sạn, hóa ra đó là quản lý bất động sản của khu này, điều này làm chúng tôi rất ngượng ngùng. là khách sạn mà là một nhà nghỉ do một đại lý trung gian quản lý, lúc đó tôi mới sử dụng điện thoại liên hệ với liên lạc trên Ctrip +*************, vì khả năng n ói tiếng Anh của tôi hạn chế, không thể diễn đạt chính xác yêu cầu của chúng tôi, nên tôi đã xin email của đối phương để liên hệ , diễn đạt mong muốn nhận phòng sớm và hỏi làm thế nào để tìm được phòng. Sau khi gửi email, một lúc sau có một người đàn ông lạ từ Việt Nam liên hệ với tôi, người này là anh chàng chịu trách nhiệm mở cửa phòng. Điều đáng khẳng định là anh chàng này rất lịch sự, sau khi kết bạn WeChat với nhau, anh ta cho biết không thể nhận phòng sớm, chỉ có thể nhận phòng lúc 14 giờ chiều. chỉ có thể rất tiếc chấp nhận, nhưng hy vọng có thể gửi hành lý lại, đối phương đồng ý và kéo hành lý của tôi biến mất tron ​​g sảnh quản lý bất động sản. Lúc này , chúng tôi cảm thấy không thể chịu đựng được nữa, đây hoàn toàn không phải là nơi ở bình thường, đến sớm mà không có nhà vệ sinh để sử dụng, Càng nghĩ càng tức gi ận, tôi lập tức liên hệ với anh chàng kia để lấy lại hành lý và bày tỏ mong muốn hủy phòng, anh chàng cũng thông cảm, lúc đó tôi nghĩ rằng tất cả thi ệt hại chỉ là thời gian của chúng tôi, sau khi bắt tay với anh chàng, chúng tôi lập tức hủy phòng

This building is newly built so it's quite new, very modern, quite good, it takes 10 minutes to go to District 1.