Phan Hotel Ho Chi Minh Reviews
Phan Hotel Ho Chi Minh
185/6 Pham Ngu Lao, Pham Ngu Lao Ward, District 1, Ho Chi Minh City, VietnamView Hotel Details
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Phan Hotel Ho Chi Minh Guest Reviews
3.7/5
59 review
Verified reviewsLocation4.2
Amenities3.3
Service3.8
Cleanliness3.5
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All reviews(59)
Positive reviews(47)
Reviews with photos/video(20)
Great location(16)
Awesome stay(12)
Friendly staff(8)
Too noisy(5)
Great value for money(5)
Negative reviews(12)
SAM FAHAD
Family Room
Stayed in Dec 2024
Travel with friends
16 review
Outstanding
Posted on Jan 19, 2025
Place is awesome for fun near by markets and good delicious food and also some bars staff helpful and good
Joachim Bernhard
Superior Room
Stayed in Jan 2025
Solo travelers
9 review
Posted on Mar 1, 2025
Good room, but the aircon and wifi didn't work very good
6/10
Brian Gokey
Deluxe With Balcony
Stayed in Nov 2024
Couples
2 review
Posted on Jan 2, 2025
Don’t believe the positive reviews. My guess is these are done fake reviews. Dirty, dim and in disrepair. I walked on the floor for 2-3 mins and the slippers were also are dirty as the floors
Anderson4506
Deluxe With Balcony
Stayed in Sep 2024
Solo travelers
75 review
Outstanding
Posted on Oct 19, 2024
Good working wifi, spacious room with balcony, good size fridge, draws, hangers, ice cold a/c, central location , perfect for solo travelers, I highly recommend
Cons
-no elevator ( no problem for me)
-no breakfast available
-you have to go through restaurant to go to your room ( no problem for me)
YheLiz
Superior Room
Stayed in Jul 2024
Solo travelers
10 review
Posted on Aug 29, 2024
Don’t be fooled by the Google and Trip reviews, I have the WORST stay here while I was in Vietnam , been traveling a lot and this thing NEVER happened to me before. My booking on my whole stay is MISHANDLED ON PURPOSE
They downgraded my room just to accompany other booking for the 2 nights that I stayed in this hotel. When I booked, I specifically chose the SUPERIOR Room with windows. But as soon as the booking is confirmed, they message me that I’ll be moved to a STANDARD room on my first day and will be moved to a DELUXE WITH BALCONY room the second day so I agreed. It was an hassle to pack and unpacked to move rooms. They supposed to move me to a DELUXE room as PROMISED the next day, but they refuse, and suggesting that I’ll be move to a family room or I’ll be move in another Hotel. I demanded for a refund because I didn’t get what I booked and paid for and they said it’s not refundable. Its either I stay on the room that is downgraded or don’t get anything.
DONT BE SUPRISED IF THEY CHANGE OR DOWNGRADED YOUR ROOM to accommodate other booking and to fill up their rooms. The staff in the Indian restaurant under the hotel says that’s HOW THEY OPERATE. They will marked that rooms are available when they are not, and will moved you to another room just to fill up the room of the hotel.
I was REALLY REALLY DISAPPOINTED and if you can avoid staying in this hotel please do! I never want to go through argument with their staff for more than an hour trying to win what I paid for. Imagine moving you on the room that you paid for just to accompany others.
The rooms are dated and nothing special. No elavator for a 5 floor hotel.
PS. THE OTHER REVIEW ON THIS HOTEL IS A BIG JOKE
Response from Property: Hello. We are very happy that you have chosen our place to stay. And also very sorry about your booking. Before that, we discussed about check-in. Because you booked a room when our room was having problems, we discussed with you and you agreed to it. We have supported you a lot in moving and checking in. We still proposed to upgrade the next day's room for free but you definitely did not agree. Because it is a better room class and the price is much more expensive than the room class you booked, Superior, we were still happy to support you and proposed many better options for you completely free of charge but you did not agree. And the next day you agreed to stay in the FAMILY room class with a window. And we completely waived the room price and also supported you to stay until 4:30 pm that afternoon completely free of charge. You said you were very happy and agreed to it. and we have supported you a lot, but the truth you say is a very different thing. so hopefully you will be honest and have a better experience for future trips. Thank you very much. // Hello. We are very happy that you have chosen us to stay. and also very sorry about your booking situation. Before that we had a discussion about checking in. Due to the problem you booked when our room was having trouble, we discussed it with you and you agreed to it. We have assisted you a lot in moving and checking in. We still offered to upgrade to a free room the next day, but you definitely didn't agree. Because it is a better room class and the price is much more expensive than the superior room class you booked, we are still happy to support you and suggest you many better options completely free of charge but you do not agree. . and the next day you agree to stay in a FAMILY room with a window. And we have completely wafted that room price and also support you to stay until 4:30 p.m. that afternoon completely free of charge. you said you were happy and agreed to it. and we have supported you a lot, but the truth you say is a very different thing. so hopefully you will be honest and have a better experience for future trips. Thank you very much.
Micha H. Junsay
Deluxe With Balcony
Stayed in Jul 2024
Couples
6 review
Outstanding
Posted on Aug 20, 2024
The hotel is near to everything. Restaurants ar everywhere. The only cons that I experience is that there is no elevator and the door sounds really loud whenever you move it.
Response from Property: I hope this letter finds you well. On behalf of the entire Phan Hotel team, I would like to express our sincere gratitude for choosing to stay with us recently. We truly appreciate your trust and patronage.
Boys traveler
Superior Room
Stayed in Jan 2025
Solo travelers
8 review
Posted on Feb 10, 2025
If you booking in this hotel, just hope to not get a room on the fifth floor otherwise you’ll be walking up and down all day because there’s no left plus the shower there is a lot of ants moving around and there is a kitchen downstairs and I saw a cockroach and there’s no safe box as well, 
Anonymous User
Standard Room
Stayed in Jun 2024
Solo travelers
3 review
Posted on Jul 25, 2024
Sure, here's the English translation:
---
I am extremely disappointed with this hotel. I chose this hotel based on multiple hotel booking sites and Google Maps reviews. The reviews were mostly very good, and since I had been staying at a nearby hotel until recently, I decided to visit and found it to be clean, so I chose this hotel.
However, when I checked in, there was a motorcycle parked at the entrance, blocking my way, and the front desk staff remained seated and did nothing to help. The room showed numerous signs of a hasty and amateurish renovation, with walls simply painted white, and the bathroom door was still broken.
What ultimately made me lose faith in this hotel was that, the day before my check-in, two one-star reviews were posted on Google Maps, and the next day the hotel's listing was completely removed from the map. Due to the series of problems mentioned above, I became distrustful of this hotel and asked via chat why they had deleted the hotel's information from Google Maps, but I was ignored.
Additionally, on the second day, the entrance was blocked by a motorcycle again, preventing me from entering, while the front desk staff sat there playing with their smartphone. On the last day, they came to my room directly to ask if I was going to extend my stay, and during check-out, they didn’t say a single word, not even a "thank you." This hotel seems to be owned by Indian capital, but the staff look down on and mock their guests, making for a very frustrating trip.
I ask once again, why did they remove the hotel information from Google Maps? This hotel is deliberately removing bad reviews to deceive new guests by only showcasing good reviews. It appears to be managed by Indians, but they should reflect on their disgraceful actions as human beings. Deceptive acts towards guests who trusted and stayed at your hotel are absolutely unacceptable.
I will never use this hotel again.
6/7
Response from Property: First of all, I would like to sincerely apologize for this because it has caused you a lot of trouble. We always try to provide the best service to customers, especially regular customers like you. And I'm really sorry that we didn't do the best we could. Please give us a chance to correct the error.
David Pheng
Twin Room
Stayed in Jun 2024
Family
23 review
Outstanding
Posted on Jul 21, 2024
Overall for my experience was absolutely amazing with the hospitality of Phan Hotel. I can say that the location is super best when you travel in HCM, you can access to everything you need for just few minutes walking. The staff was very friendly and helpful and provided us everything we need and special requests. Mr. Hong Son the morning staffs was very kind and helpful he was outstanding. If you on a budget travel in HCM choose Phan Hotel you’ll not disappointed.
Response from Property: Thank you very much for choosing our hotel to stay. We will try harder to improve service quality in the best way. We are pleased to serve you next time
Guest User
Superior Room
Stayed in Oct 2024
Couples
1 review
Outstanding
Posted on Jan 3, 2025
Thank you
ellen jubasan
Standard Room
Stayed in Nov 2024
Solo travelers
4 review
Posted on Jan 3, 2025
The service is so good. The staff are nice enough to help with your need. The only problem is they don't have an elevator. The location is perfect near all the places you want to visit. Definitely, I will book again and stay in this hotel.
ellen jubasan
Deluxe With Balcony
Stayed in Nov 2024
Solo travelers
4 review
Posted on Jan 3, 2025
For me, I am not a night type of person, so I don't appreciate the place because it's so noisy that the nightlife ends even in the early morning. I can't sleep and rest well. But for those who love nightlife, go and stay in this place hotel. Definitely, you will enjoy your stay. The fun is real tell early morning you will experience.
Woden
Standard Room
Stayed in Nov 2024
Solo travelers
9 review
Great
Posted on Dec 10, 2024
a descent place. it has everything you need.
+wifi strong
+good bed
+good bathroom
+has desk
-bad odour
-no elevator
Jack C
Deluxe With Balcony
Stayed in Oct 2024
Solo travelers
1 review
Outstanding
Posted on Jan 15, 2025
Perfect position, handy in every way . The alley you could have your coffee,food ,get a Sim card ,hire a bike all at a great price . The hotel was clean and pleasant .The staff a great help .
Ravin
Triple Room
Stayed in Jul 2024
Family
2 review
Posted on Aug 2, 2024
Everything is good here. I enjoy it
