The Hammock Hotel Ben Thanh Reviews

Response from Property: "Dear Mr. Peng Kuan,Thank you for your wonderful feedback! We’re thrilled to hear that you consistently choose our hotel when visiting HCMC. It’s great to know you appreciate our convenient location, delicious breakfast, and the excellent service from our friendly staff.Your loyalty means a lot to us, and we look forward to welcoming you back for another great stay!Best regards,The Hammock Hotel "

Response from Property: "Dear Mr. ChiaAn,Thank you for your recent review of our hotel. We are pleased that overall, you had a pleasant stay and appreciated our friendly team and comfortable rooms.We apologize for the inconvenience you encountered with the cold water in your shower. Our technical team investigated promptly and found that the shower faucet needed adjustment to divert water to the hot side. We provided guidance to ensure you had hot water during your stay.We hope you will reconsider and give us another opportunity to provide you with an exceptional experience. Please feel free to contact me directly at [your email or phone number] for any future reservations.Thank you again, and we look forward to welcoming you back to The Hammock Hotel.Warm regards,The Hammock Hotel"

Response from Property: "Dear Guest,Thank you for sharing your feedback! We’re glad you were pleased with our staff’s service. We sincerely apologize for the noise disturbance you experienced during your stay.The noise may have been due to the activities of other guests, which can sometimes occur in shared spaces. We understand how this can affect your rest and are actively working on improving the overall soundproofing of the hotel.We appreciate your understanding and hope to welcome you back for a more peaceful and comfortable stay in the future.Best regards,The Hammock Hotel Ben Thanh"

Response from Property: "Dear Guest,Thank you for your kind words! We're thrilled to hear that our hotel met your needs and provided the convenience you were looking for, especially for business travel. We’re glad you appreciated the inclusive amenities and ample workspace.We look forward to welcoming you back for your next visit!Best regards,The Hammock Hotel Ben Thanh"

Response from Property: "Dear Ms. Philip Chua Keok Chuan,Sincere thank you from The Hammock Hotel Ben ThanhWe are pleased to have met your expectations for in-room comfort along with complimentary pantry room service.Thank you for taking the time to bring this to our attention.Please accept our sincerest apologies for the inconvenience you have experienced during your stay regarding our shortcomings in the make-up room service. Because our hotel has environmental protection criteria, we implement environmental protection plans and announce them on public notice boards in the rooms. However, the guest can request additional amenities for their rooms from housekeeping or reception. We have taken note and will try our best to improve this problem and hope to have a chance to welcome you back to The Hammock Hotel with more outstanding experiences in the near future.Thank you & Warm regards,The Hammock Guide."

Response from Property: """Dear Mr. Frank,Thank you for taking the time to share your experience with us. We’re thrilled to hear that you enjoyed our excellent location and found our unlimited minibar to be a great perk. We’re also pleased that our front desk team was helpful during your stay.Your positive feedback is truly appreciated and motivates us to continue providing exceptional service. We look forward to welcoming you back soon and hope to make your next stay even more enjoyable.Warm regards,The Hammock Hotel "

Response from Property: "Dear our value guest,Sincere thank you from The Hammock Hotel Ben Thanh.We have since resolved the issue with the air con and aplologise for the inconvinences caused. We hope that you will give us another opportunity to serve you in the future.Sincerely,The Hammock Guide"

Response from Property: "Dear Valued Guest, Thank you for staying with us at The Hammock Hotel Ben Thanh! Thank you for your positive feedback on our hotel's location, particularly its convenience in terms of exploring Bánh Mì shops and shopping. Our hotel has taken note of your comments about the television program and set up a hotline to contact the receptionist. Also, we apologize for the air conditioning affecting your experience. We will continue to improve our service.""We look forward to welcoming you back soon.Yours Sincerely,The Hammock Guide."

Response from Property: "Dear valued guest,Thank you for your wonderful review!We are delighted that you appreciate the concept of our hotel. Creating a unique and enjoyable experience for our guests is something we take great pride in.We're thrilled to hear that you found our 24/7 free minibar to be a true bonus during your stay. It's our pleasure to provide added conveniences that enhance your comfort and enjoyment.We look forward to welcoming you back for another fantastic stay at The Hammock Hotel. If there's anything else we can do to make your next visit even more memorable, please let us know!Warm regards,The Hammock Hotel"

Response from Property: "Dear Mr/ Ms Khris,Thank you for sharing your feedback. We’re glad to hear that you found other aspects of your stay satisfactory.We’re sorry to learn about your concerns regarding cleanliness. We did not receive any feedback from you about this issue during your stay. Had we known, we would have addressed it immediately to ensure it did not impact your experience.We are committed to providing a high standard of cleanliness and will take your comments seriously to prevent any future occurrences. We hope to have the opportunity to welcome you back and provide you with a better experience.Best regards,The Hammock Hotel"

Response from Property: Dear Guest,Warmest regards from The Hammock Hotel Ben ThanhIt will be a pleasure for us all to welcome you back into our home when you return to Saigon in the future, and we wish you safe travels until we see you then! Best regards,The Hammock Guide.