New York Hotel Pham Ngu Lao

New York Hotel Pham Ngu Lao Reviews

New York Hotel Pham Ngu Lao

175/14 Pham Ngu Lao, District 1, Ho Chi Minh City, VietnamView Hotel Details
New York Hotel Pham Ngu Lao
New York Hotel Pham Ngu LaoNew York Hotel Pham Ngu LaoNew York Hotel Pham Ngu Lao
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New York Hotel Pham Ngu Lao Guest Reviews

3/5
16 review
Verified reviews
Location3.0
Amenities3.0
Service3.1
Cleanliness3.0
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All reviews(16)
Positive reviews(11)
Reviews with photos/video(5)
Negative reviews(5)
Guest User
Standard Double Room With Window
Stayed in Nov 2023
Solo travelers
6 review
3.5/5
Posted on Nov 13, 2023
Hotel was ok to stay but no water and towel until I ask them, toilet bowl was without cover. However it is ok to stay
Response from Property: Dear Mr/Ms. We sincerely apologize for the negative experience you had during your stay at New York Hotel Pham Ngu Lao. Your feedback is deeply concerning to us, and we want you to know that we take this matter seriously. We are investigating the issues you raised and will take immediate action to address and rectify them. Please accept our heartfelt apologies, and we hope you'll allow us the opportunity to make it up to you. We would be grateful for a chance to turn your impression around, and we assure you that your next visit will be a vastly improved one. Should you wish to discuss your experience further, please feel free to reach out to us directly. Sincerely, New York Hotel Pham Ngu Lao
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izhar
Standard Double Room With Window
Stayed in Jan 2024
Travel with friends
122 review
5.0/5
Outstanding
Posted on Jan 10, 2024
Nice hotel big room good location, staff helpful also near by many food, best street of Pham Ngu Lao walking street, all over is good hotel will back soon
Response from Property: Dear Mr/Ms. Izhar,We extend our heartfelt appreciation for your gracious review. Your kind words are a testament to the dedication and hard work of our team. We are truly humbled by your positive feedback and are committed to maintaining the highest standards of service. It was an honor to have you as our guest, and we eagerly await the opportunity to welcome you back for another exceptional stay.Sincerely,New York Hotel Pham Ngu Lao
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Petra
Standard Double Room With Window
Stayed in Dec 2023
Solo travelers
1 review
4.0/5
Very Good
Posted on Jan 20, 2024
Good hotel, with really great room size and location. Even tho it's close to the walking street it wasn't too loud at night. Furniture is on the older side, and the bathroom wasn't the cleanest. Lots of restaurants to eat just outside the hotel and the street behind with western and local options.
Response from Property: Dear Mr/Ms. Petra,We extend our heartfelt appreciation for your gracious review. Your kind words are a testament to the dedication and hard work of our team. We are truly humbled by your positive feedback and are committed to maintaining the highest standards of service. It was an honor to have you as our guest, and we eagerly await the opportunity to welcome you back for another exceptional stay.Sincerely,New York Hotel Pham Ngu Lao
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therealprem
Deluxe Double Room With Balcony
Stayed in Dec 2023
Solo travelers
10 review
5.0/5
Outstanding
Posted on Mar 20, 2024
good location, near all the bars and restaurants
Guest User
Standard Double Room With Window
Stayed in Dec 2023
Travel with friends
5 review
4.0/5
Very Good
Posted on Dec 20, 2023
Not a bad deal in the price that i paid
Response from Property: Dear Mr/Ms.We extend our heartfelt appreciation for your gracious review. Your kind words are a testament to the dedication and hard work of our team. We are truly humbled by your positive feedback and are committed to maintaining the highest standards of service. It was an honor to have you as our guest, and we eagerly await the opportunity to welcome you back for another exceptional stay.Sincerely,New York Hotel Pham Ngu Lao
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붉은발슴새
Standard Double Room With Window
Stayed in Dec 2023
Solo travelers
57 review
1.0/5
Posted on Jan 4, 2024
I don't want to find it again. The atmosphere of the restaurant that serves as the entrance to the hotel is Not very good.
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Response from Property: Dear Mr/Ms. 붉은발슴새We are deeply sorry to learn about the challenges you encountered during your stay. Please accept our sincerest apologies for any inconveniences caused. We take your feedback seriously and are committed to addressing the issues you've raised with utmost urgency. Rest assured, we will be making the necessary improvements to ensure a much better experience for our future guests. We would appreciate another opportunity to host you and demonstrate the true level of service we aim to provide.Kind regards,New York Hotel Pham Ngu Lao
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Guest User
Triple City View
Stayed in Jun 2023
Business travelers
58 review
4.2/5
Very Good
Posted on Jun 20, 2023
The room is large and new. It is close to Pham Ngu Lao Street and has convenient dining, entertainment and transportation.
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Response from Property: Dear Mr/Ms. We extend our heartfelt appreciation for your gracious review. Your kind words are a testament to the dedication and hard work of our team. We are truly humbled by your positive feedback and are committed to maintaining the highest standards of service. It was an honor to have you as our guest, and we eagerly await the opportunity to welcome you back for another exceptional stay.Sincerely,New York Hotel Pham Ngu Lao
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K.palopalo
Deluxe Double Room With Balcony
Stayed in Mar 2023
Solo travelers
3 review
3.5/5
Posted on Apr 2, 2023
There is a DISCO next door and it is noisy until 4am. On the second day, I was asked to change to a back room. Beware of the front rooms with balconies. Also, please note that the curtains do not close tightly. Getting up early is a three-pronged virtue.
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Response from Property: Thank you for choosing our hotel and giving your feedback as above. First of all, we apologize for this inconvenience. When we learned of your incident, we had an exchange to change you to another larger room that was quieter, but you replied that you did not want to change rooms. Before you check in, we also ask if you are afraid of noise. Because today maybe the bars will be open until the night, even though we have soundproof glass doors, there will still be some small noises. But you said you weren't afraid of noise, so we arranged a room for you. We are very sorry, our hotel loves you very much. We hope you will have a more comfortable experience in our hotel. thank you
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Kevin
Family Room With Balcony
Stayed in Feb 2024
Family
33 review
1.0/5
Posted on Mar 1, 2024
Very poor and no room at all.
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Taifeng
Superior Double Room
Stayed in Sep 2023
Travel with friends
6 review
5.0/5
Outstanding
Posted on Sep 9, 2023
Balcony with view
Original TextTranslated by Google
Response from Property: Dear Mr/Ms. TaifengWe extend our heartfelt appreciation for your gracious review. Your kind words are a testament to the dedication and hard work of our team. We are truly humbled by your positive feedback and are committed to maintaining the highest standards of service. It was an honor to have you as our guest, and we eagerly await the opportunity to welcome you back for another exceptional stay.Sincerely,New York Hotel Pham Ngu Lao
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Guest User
Deluxe Double Room With Balcony
Stayed in Jul 2024
Couples
8 review
1.2/5
Posted on Jul 30, 2024
衞生十分差,設施差,環境差,一句話臟亂差
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Guest User
Stayed in Jan 2024
Other
1.0/5
Posted on Jan 2, 2024
I booked using Agoda, and the condition was that I paid cash on arrival. I did this. About a week later, I received an email from Agoda saying that I was a no show, and my credit card would be charged again. I am not sure who it at fault, Agoda or the hotel. Spent a lot of time on contacting Agoda, the hotel and my bank to try an sort out.
Guest User
Stayed in Mar 2023
Couples
4.0/5
Very Good
Posted on Mar 21, 2023
We stayed at the hotel for the first 3 weeks of December. We had a room with a balcony overlooking the front #301 which was perfect for true length of stay. Room was well equipped with kettle, mini ridge and a large shower wet room. The location is right in the middle of the nightlife. A couple of minutes walk to the main walking street and all that that entails. Although it is on a side street it is still noisy at night with music going until early morning. Also, there is a temple opposite that also starts with the bell ringing early in the morning. That being said, the staff were friendly and helped direct us around the city and did everything they could to make our stay a good one. Perfect location, right in the middle of all the sights and action, but be aware you may need earplugs if you are a light sleeper.
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Guest User
Stayed in Feb 2023
Couples
5.0/5
Outstanding
Posted on Feb 1, 2023
We are currently there and have room 301. The hotel is in the middle of the party zone of Saigon, The Bui Vien is a stone's throw away, and if you are looking for a quiet place, this is the wrong place. Our room has a balcony facing the street, so only for young people like us (61 and 58) or those young at heart. The first room, 401, had mold in the bathroom and we changed immediately. We're staying here for three weeks. Otherwise there is an elevator and low speed internet, but we are not here to watch movies. The bed is large and doesn't squeak. Fresh towels every day, fresh bed and very quiet air conditioning. It's a 2* hotel and for €20 it's okay, but for higher demands you have to pay more.
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