Somerset Feliz Ho Chi Minh City Reviews
Somerset Feliz Ho Chi Minh City
No. 1 Phan Van Dang Street, Thanh My Loi Ward, Thu Duc City, District 2, Ho Chi Minh City, VietnamView Hotel Details
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Somerset Feliz Ho Chi Minh City Guest Reviews
4.4/5
Very Good
40 review
Verified reviewsLocation3.8
Amenities4.4
Service4.6
Cleanliness4.5
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All reviews(40)
Positive reviews(34)
Reviews with photos/video(5)
Awesome stay(11)
Clean and tidy(5)
Friendly owner(5)
Negative reviews(1)
Janneth Dayana
Two-Bedroom Deluxe Room
Stayed in Feb 2024
Family
2 review
Outstanding
Posted on Feb 5, 2024
The hotel was clean, the service was amazing, the people at the hotel were friendly and helpful all the time. The view of the hotel and facilities are incredible, all clean and well maintained. We are definitely coming back next time. Thanks for everything Somerset Feliz Ho Chi Minh City.
Response from Property: Thank you for the review and feedback on your stay. We are all delighted that you have enjoyed your stay with us. Anything to make our product and service better, please feel free to let us know. We look forward to welcoming you back once again. Kindest regards, Doan Xuan Son, Guest Service Manager
Guest User
One-Bedroom Executive Room
Stayed in Apr 2024
Solo travelers
1 review
Amazing
Posted on Apr 23, 2024
Love the place it’s near some 24 hour mini mart a pharmacy and F&B
Response from Property: Thank you for the review and feedback on your stay. We are all delighted that you have enjoyed your stay with us. Anything to make our product and service better, please feel free to let us know. We look forward to welcoming you back once again. Kindest regards, Doan Xuan Son, Guest Service Manager
Philip
One-Bedroom Executive Room
Stayed in Dec 2023
Solo travelers
2 review
Outstanding
Posted on Dec 26, 2023
Brilliant place hotel to stay, everything was perfect and the staff are great.... Very good indeed..... Ascot, a great Hotel....
Response from Property: Thank you for the review and feedback of your stay, we all delighted that you have enjoyed the stay with us. Anything to make our Product and Service better please feel free to let us know. We look forward to welcoming you back once again soon. Kindest regards, Doan Xuan Son|Guest Service Manager
SYE LEE
Three-Bedroom Deluxe
Stayed in Nov 2023
Travel with friends
4 review
Great
Posted on Nov 20, 2023
the unit was great! Clean with full facilities! Comfortable setup! We are happy and confirtable with it
Response from Property: Thank you for the review and feedback of your stay, we all delighted that you have enjoyed the stay with us. Anything to make our Product and Service better please feel free to let us know. We look forward to welcoming you back once again soon. Kindest regards, Doan Xuan Son|Guest Service Manager
Eleanor
Two-Bedroom Deluxe Room
Stayed in Aug 2023
Family
3 review
Posted on Aug 25, 2023
Rock hard beds! Literally the hardest bed have ever experienced. Kids facilities were ok. No air conditioning in play room, so very hot. Kids waterslide is fun, but strangely completely seperate from main pool, on a different tier, so not able to swim in main pool while watching kids enjoy waterslide.
Location is fair way out from centre of HCMC but two supermarkets within 2 min walk, and a 24hr convenience store across road. Starbucks next to lobby, but doesn’t open until 7am. Little ***** of restaurants directly across road.
All in all we liked this place. Would have been nice to provide seperate pool towels, as we used ours and were left with none to shower with.
Note that this is a building with many permanent residents, so you feel that you are living with HCM locals, kids going off to school in elevators every morning.
Last gripe, stench of toilet in elevator area on ground floor is horrific
Response from Property: Thank you for your comments. We are sorry to hear about your experience at Somerset Feliz HCMC We value your feedback as it helps us make improvements to enhance our guests’ overall stay experience at the property. We will share your feedback anonymously, as you have requested, with the Residence Manager to take specific actions for improvements. Should any of my colleagues from the property approach you regarding your feedback, it would be purely coincidental as they may have drawn conclusions from earlier incidents. Meanwhile, should you require further assistance, please email us at this address. We will be glad to assist you. Doan Xuan Son Guest Service Manager
Anonymous User
Two-Bedroom Deluxe Room
Stayed in Jul 2024
Travel with friends
6 review
Great
Posted on Jul 31, 2024
Very good accommodation
Response from Property: Thank you for the review and feedback on your stay. We are all delighted that you have enjoyed your stay with us. If there is anything we can do to make our product and service better, please feel free to let us know. We look forward to welcoming you back once again. Kindest regards, Doan Xuan Son, Guest Service Manager
Sharen Raj
Two-Bedroom Premier
Stayed in Oct 2022
Family
13 review
Great
Posted on Nov 11, 2022
The customer service is excellent. They offer Starbucks voucher which can be redeemed anytime of the day instead of the usual buffet breakfast.
Response from Property: Thank you for sharing your feedback, we all delighted that you have enjoyed the stay with us. We look forward to welcoming you back soon.Kind regards, Le Quynh Nhu|Guest Service Manager
Anonymous User
Three-Bedroom Deluxe
Stayed in Jan 2023
Family
2 review
Very Good
Posted on Jan 3, 2023
Was good
But the pool have no rules and guard. There isn't no shoes area and anyone can swim without proper swimming suites. Adults are go in to pool with normal outside gloths and no one care about it
Response from Property: Thank you for the review and feedback of your stay, we all delighted that you have enjoyed the stay with us. Anything to make our Product and Service better please feel free to let us know. We look forward to welcoming you back once again soon. Kindest regards,Doan Xuan Son|Guest Service Manager
Ganganailvxing
Two-Bedroom Deluxe Room
Stayed in Mar 2024
Business travelers
2 review
Outstanding
Posted on Mar 5, 2024
Very good wonderful
Response from Property: Thank you for the review and feedback on your stay. We are all delighted that you have enjoyed your stay with us. Anything to make our product and service better, please feel free to let us know. We look forward to welcoming you back once again. Kindest regards, Doan Xuan Son, Guest Service Manager
Guest User
One-Bedroom Executive Room
Stayed in Aug 2024
Business travelers
10 review
Outstanding
Posted on Aug 14, 2024
I stayed here for half a month. The room was very nice, the front desk was friendly, and the room was cleaned very well.
Original TextTranslated by Google
Response from Property: Thank you for the review and feedback on your stay. We are all delighted that you have enjoyed your stay with us. If there is anything we can do to make our product and service better, please feel free to let us know. We look forward to welcoming you back once again. Kindest regards, Doan Xuan Son, Guest Service Manager
Guest User
Three-Bedroom Deluxe
Stayed in Jan 2024
Family
1 review
Amazing
Posted on Jan 24, 2024
I really liked the cleanliness of the hotel facilities, etc. Although I have to take a taxi a bit from the downtown area, I think I will stay at this hotel again next time!!!
Original TextTranslated by Google
Response from Property: Thank you for the review and feedback of your stay, we all delighted that you have enjoyed the stay with us. Anything to make our Product and Service better please feel free to let us know. We look forward to welcoming you back once again soon. Kindest regards, Doan Xuan Son|Guest Service Manager
#건곤일척#서연
Two-Bedroom Executive Room
Stayed in Feb 2024
Family
13 review
Posted on Feb 28, 2024
The location is really... ㅠㅠ Grab cost accounted for a large portion of the trip. However, a female staff member at the reception was very friendly.
Original TextTranslated by Google
Response from Property: Dear Sir or Madam,Thank you for taking the time to share your recent stay with us.My team and I regret to learn about the various service shortfalls that you encounter, as they are certainly not the level of standards that we are known for. We take the delivery of exceptional guest experiences very seriously and will continue to improve in this regard.Once again, thank you for your valuable feedback, and we look forward to having you back at Somerset Feliz HCMC.Kindest regards,Doan Xuan Son, Guest Service Manager
Guest User
Two-Bedroom Premier
Stayed in Jan 2024
Travel with friends
1 review
Great
Posted on Jan 17, 2024
The distance was not too inconvenient, but it was disappointing that it was difficult to walk to the center. However, I was very satisfied with the facilities, and if my travel schedule allows, I think it would be okay to come again.
Original TextTranslated by Google
Response from Property: Thank you for the review and feedback of your stay, we all delighted that you have enjoyed the stay with us. Anything to make our Product and Service better please feel free to let us know. We look forward to welcoming you back once again soon. Kindest regards, Doan Xuan Son|Guest Service Manager
Anonymous User
One-Bedroom Executive Room
Stayed in Jul 2024
Travel with friends
6 review
Outstanding
Posted on Jul 21, 2024
Very satisfied, five stars
Original TextTranslated by Google
Response from Property: Thank you for the review and feedback on your stay. We are all delighted that you have enjoyed your stay with us. If there is anything we can do to make our product and service better, please feel free to let us know. We look forward to welcoming you back once again. Kindest regards, Doan Xuan Son, Guest Service Manager
Guest User
Two-Bedroom Executive Room
Stayed in Dec 2022
Family
1 review
Great
Posted on Dec 26, 2022
The location is difficult to call a taxi anywhere, but there is a Starbucks on the first floor and a convenience store across the street, so I was satisfied.
The room was good and the people were friendly.
I hope you enjoy going to the pool!
The room is the same as the picture.
Original TextTranslated by Google
Response from Property: Thank you for leaving comment about Somerset Feliz Ho Chi Minh City. We are glad that you had an excellent time here at our property. On behalf of the team, I warmly welcome you back to stay with Somerset Feliz again. Sincerely,