Hotels near Pham Ngu Lao in Ho Chi Minh City

The staff deliver exceptional service, from the door man all the way to their housekeeper and front desk staff. Nikita stood out for his attentiveness. From arrival, they offered a welcome drink and snack during check-in, then walked us to our room. They offer breakfast and even extended the complimentary tea offer even after our checkout, which was generous. The shower has impressive water pressure. Strong and comfortable. The breakfast spread impressed me, particularly the pho. A hot bowl of pho feels like a warm hug and theirs surpassed the one we had at a restaurant the day before. The location works well. Ben Thanh Market sits nearby, along with the metro station. The street offers plenty of halal dining options (if that’s what you’re looking for). The food and service won me over. We will definitely return.

Pros: Historic building, pleasant courtyard with an indoor pool. Ample toiletries provided in the bathroom, not just single items. Attentive staff for cleaning and delivering amenities. Cons: The staff don't seem to understand the concept of guest service. Breakfast waiters practically knock you over, trying to get past first. The person delivering luggage to the room told us, 'I'll go first, you take the next elevator.' 😂 Breakfast needs a special mention: Breakfast hours are until 9:30 AM, but in other hotels in Ho Chi Minh City where we stayed, breakfast was until at least 10:00 AM or 10:30 AM. However, the breakfast time isn't the only issue; waiters start clearing tables and milk pitchers at 9:00 AM, instead of serving guests. They focus on cleaning and clattering dishes, subtly hinting that breakfast is over. Furthermore, not once during our entire stay did anyone offer to bring/pour coffee. Cappuccinos and lattes are made by a separate barista; you can't make these drinks yourself from the coffee machine. There are no freshly squeezed juices. And what's unacceptable is the sour and overcooked vegetables – broccoli and cauliflower. It's surprising that the hotel management isn't monitoring the quality of their establishment; for comparison, look at the Pullman hotel. In the evening, the cleaning lady in the fitness center was making a lot of noise while cleaning the changing room, making it difficult to concentrate even with headphones on. Suggestions for the hotel: Train the staff on service and sort out the breakfast issues.

The room was clean, tidy, spacious, and very comfortable. The front desk staff were warm, attentive, and thoughtful. It was great to be able to open the windows for fresh air. The breakfast fruit was fresh and delicious. Plus, the hotel's location on Ho Chi Minh Square made getting around super convenient.

Overall, the hardware is excellent, but the front desk service needs improvement. My overall stay was actually quite good. The hotel lobby is spacious and beautiful, with a strong sense of design, and there are many comfortable seats, making the wait during check-in quite pleasant. The room was also satisfactory – clean, spacious, and equipped with a bathtub; the overall hardware facilities were excellent. The breakfast was the highlight. The breakfast area is on the top floor, where you can walk out onto the outdoor terrace to enjoy views of Ho Chi Minh City. The morning breeze was very refreshing. The food selection was incredibly diverse, including Vietnamese, Chinese, Western, Japanese, and Indian cuisines, offering such a wide variety it felt like a dinner buffet, just without seafood. One or two floors above the top floor, there’s also a large infinity pool, with a very relaxing environment. However, the pool is quite deep, reaching around shoulder height, so be mindful when using it. However, some unpleasant incidents occurred on the day of check-out. There's an electronic entertainment/game area on the 4th floor, and staff mentioned that each guest room receives a USD25 voucher. After I collected the voucher for my room, my friend was checking out of their room next to me. I reminded the front desk staff to give them their voucher, but the staff member seemed to ignore me and continued with the check-out process. Only afterwards did they say that since the room was already checked out, they couldn't issue the voucher. When I tried to explain further, the staff member became impatient and even slammed documents on the counter, making their colleagues a bit awkward. Ultimately, I had to escalate the issue to another manager, who then helped to cancel the original check-out process and re-issue the voucher to my friend. Additionally, for a hotel of this caliber, I had expected a welcome drink to be offered proactively, but it was self-service, requiring guests to fetch it themselves. I felt that the attention to service details could be better. In summary, the hotel's hardware, rooms, breakfast, and pool are all quite good, but the front desk's service attitude and how they handle guest inquiries still have room for improvement. The hardware is highly recommended, but the service experience didn't fully align with the hotel's positioning.

We had such a wonderful stay here and truly enjoyed the entire experience from beginning to end. The apartment was incredibly spacious, comfortable, and perfect for our family trip. I came with my second brother and nephew, and the 3-bedroom layout worked beautifully for us — my brother stayed in the master bedroom while my nephew and I each had our own cozy rooms with a shared bathroom. It gave everyone privacy while still feeling warm and homely together. The living room was very spacious, with a lovely balcony and an absolutely amazing view overlooking the sea/river. Waking up to that view every day was one of the highlights of our stay. The large dining table was also great for us to gather and enjoy meals together. The house was very well-equipped with complete kitchen utensils and amenities, including a washing machine, which made our stay even more convenient and comfortable. What made the experience even more memorable was the warm hospitality. The welcome was incredibly thoughtful, and the host was extremely helpful throughout our stay, even recommending local food places for us to try. We genuinely felt cared for and welcomed like guests rather than just visitors. Highly recommended for families or groups looking for a spacious, comfortable, and relaxing stay with beautiful views and wonderful hospitality. We would happily stay here again.

i found the location to be great after a day of business had no problem finding restaurants for a good feed and a few drinks transportation was easy to be able to get around . the service from the staff were friendly and helpful and there security guards were happy to help you navigate outside language will always be a problem no matter where you are in the world so a good translator device would be handy and if its the night life your after the location couldn't be better as for the room itself the only thing i could complain about was there was no tv not that i was in the room long enough to watch , after a day out you get back to a nice shower then hit the town and no problem falling asleep on a comfortable bed late at night i would recommend to anyone who's not interested in all the frills & spills but a place that's clean, great location, and helpful staff

Super clean rooms, comfy beds, and the rooms are really big—and affordable too. I’m pretty picky, but I’d rate it 9/10. The bedrooms both had full windows though, which was great since I really prefer having windows where I sleep. Location-wise, it’s close to everything!! Just 5 minutes to the center like the post office, Notre Dame, and Ben Thanh!! Super big thanks to Khang!! He’s so kind. He even helped us fix our baggage and gave directions to nearby ATMs and convenience stores. Will definitely book here again if I go back to Ho Chi Minh 😊

Room is clean and spacious, with complete facilities. It is conveniently located near restaurants and easy to travel around. The staff are polite and provide excellent service. There is also a swimming pool. Breakfast is delicious and offers a wide variety of options.

The apartment was clean and offered beautiful views. It was also very close to the city center, and getting a taxi was very convenient.

So I want to clarify, the beds were clean and this property is literally a 15 mins walk to nearly all tourist attractions in the city. There are streets of food, big shopping centers and more around. When I messaged the staff about problems they did get back to me. It was pretty and the bed was comfortable. Me and my partner had a good time but we'd just spent a month on an island so basic accommodation was fine for us. However I need to warn people that there are three things I would have HATED about this place if I wasn't happy to be in civilization again. 1. The noise! From 10pm-3am the club on top of the sky scraper is so loud the floor shakes. I had headphones in playing thunder storms and I literally had to put a jumper over my head so I couldn't feel the vibrations. 2. The water is awful! It's clean but so touch and go if it works and if it will be hot. We had the room with the bath tub and we couldn't even fill it 1/4 of the way. And even then it was cold by the time it got to that. It would randomly not be working for periods of time so you couldn't flush the loo and the pressure was so bad your bum touched the wall from how little was coming out the shower. 3. It is not a swimming pool, it is a hot tub size at best and it was dirty. Green and cloudy and had scum on the top. We also noticed little ants over most surfaces so things like retainers and tooth brushes would attract them and the stools on the balcony were mouldy. Again these things didn't take away from our experience as much as they normally would have but I'm warning those who go to keep it all in mind. ALSO MESSAGE BEFORE YOU ARRIVE! we found a bloke at 12 midnight who couldn't speak English with his suitcase unable to get a hold of anyone because he hadn't read the small print. Please don't get stuck outside at night by making this mistake.