Huachen Lvyue Hotel Reviews

1. The front desk service is very bad. When we checked in, they told us that the room was not cleaned and we had to wait. Then they gave us the room card and we went to the room. As a result, we saw that the room was in a mess and had not been cleaned at all. We went down to the front desk again. The two people at the front desk had a very bad attitude and said, "I told you before that it was not cleaned and you had to wait." The male waiter rolled his eyes at me. I also encountered this situation when I stayed in this hotel last time, but the front desk was very good and helped us change the room and even upgraded the room type. This time it was like encountering two super male front desks. . But the aunt who cleaned the room was very nice and cleaned it out quickly. 2. After I checked out, I found that my pajamas were left in the hotel. I called the hotel. The front desk still had a very bad attitude and asked me to call the housekeeping department; the housekeeping department ignored me and asked me to call the waiter; later, they asked me to contact the manager to mail me pajamas. This series of operations made me feel that the hotel was shirking responsibility layer by layer. The experience was extremely bad. We came from other places to watch the concert. Because of this hotel, our impression of the city of Hohhot became worse.