Bay Resort Hoi An Reviews

Response from Property: Xin chào valued guest,Thank you for sharing your detailed feedback about your stay at Hoi An Bay Resort. We’re delighted that you enjoyed our unbeatable location, the quality of our rooms, and the complimentary minibar replenishments. It’s also great to hear that you loved the breakfast and found our pool area stunning.However, we sincerely apologize for the disappointment regarding your room allocation. We understand how important your room preference was, especially since you booked so far in advance, and we regret that we weren’t able to fulfill your request. Your feedback on the pool's dark tiling and the warmth of the water is noted, and while some factors are beyond our control, we will certainly consider ways to improve guest comfort.We’re also sorry to hear about the communication issues regarding your airport transfers and the tour bookings. This is not the level of service we strive to provide, and we will be reviewing our processes to ensure this doesn’t happen again in the future.We appreciate your kind words about our staff and your understanding. We would love to welcome you back and provide you with the experience you deserved, hopefully at a rate that suits you.Sincerely,Bay Resort Hoi An Management

Response from Property: Xin chao valued guest,Thank you so much for your wonderful review. We're thrilled to hear that you had such an enjoyable stay at Bay Resort Hoi An and that our facilities like the massage spa, gym, pool, and restaurant contributed to your experience. Our team takes great pride in making every guest feel welcome, so it's fantastic to know they made your stay even more pleasant. We're also glad you enjoyed the complimentary mini bar – we love offering that extra touch! We truly appreciate your recommendation and your perfect 10/10 rating. We can't wait to welcome you back on your next visit to Hoi An.Sincerely,Bay Resort Hoi An Management

Response from Property: Xin chào Our valued guest,Thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed your stay and found our staff friendly, the room clean, and the pool beautiful.We're pleased that you appreciated the high quality of our in-room dining service and our spa. It's wonderful to know that you consider our resort a good choice for a vacation.We look forward to welcoming you back to Bay Resort Hoi An in the future!Sincerely,Bay Resort Hoi An Management

Response from Property: Xin chao Ms. Aejin,Thank you for your honest review and for highlighting both the positives and areas where we can improve. We’re pleased that you found our hotel to be relatively clean and appreciated some of our features. However, we regret that the access to Hoi An Old Town and the lack of child-focused amenities were inconveniences during your stay.We understand that these factors are important, especially for families traveling with children, and we appreciate your feedback. Your comments will certainly help us as we continue to enhance our services for all our guests.We hope you’ll consider staying with us again in the future, perhaps for a trip better suited to your needs.Sincerely,Bay Resort Hoi An Management

Response from Property: Xin chao valued guest,Thank you for your review. We're delighted you enjoyed the convenient location close to the old town and found our staff friendly. We're also glad to hear you liked the breakfast. We hope to welcome you back for another stay soon.Sincerely,Bay Resort Hoi An Management

Response from Property: Xin chào Mr/Ms. Mairead O Dowd,Many thanks for sharing such a detail feedback about your recent stay with us.We are happy to know that you were impressed by our location, the facilities, room, spa, food and beverage services and especially our customer services. It is always our pleasure to hear that our guests were left highly satisfied with their overall experiences. Thank you again for highlighting our services and facilities. We look forward to welcoming you back for another great stay.Sincerely,Bay Resort Hoi An Management

Response from Property: Xin chao Ms. Crystal Mak,Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed our picturesque location along the river and found it to be the perfect starting point for your adventures in Hoi An. It's always a pleasure to provide our guests with a relaxing and memorable stay. We hope to have the opportunity to welcome you back again soon for another wonderful experience. Sincerely,Bay Resort Hoi An Management

Response from Property: Xin chào valued guest, Thank you for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what we are doing. Once again, the hotel appreciates your kind words and look forward to serving you again in future. Sincerely,Bay Resort Hoi An Management

Response from Property: Xin chào Mr/Ms. Siu Ching,Many thanks for sharing such a good feedback about your recent stay with us.It is always our pleasure to hear that our guests were left satisfied with their overall experiences. We look forward to welcoming you back for another great stay.Sincerely,Bay Resort Hoi An Management

Response from Property: Xin chao Ms. Tuyet Minh,Thank you for taking the time to share your experience with us. We are delighted to hear that you highly recommend our resort and found our staff to be very good. Your kind words mean a lot to our team.We sincerely apologize for the inconvenience you encountered with the smell in your toilet and the condition of the bicycles. We appreciate your feedback and will address these issues promptly to ensure a more comfortable experience for our guests.Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back soon and providing you with an even better stay.Sincerely,Bay Resort Hoi An Management

Response from Property: Xin chào Ms KennyL,Many thanks for sharing such a detail feedback about your recent stay with us. We are happy to know that you were impressed by our location, the facilities, food and beverage services and especially our customer services. It is always our pleasure to hear that our guests were left highly satisfied with their overall experiences. Thank you again for highlighting our services and facilities. We look forward to welcoming you back for another great stay.Sincerely,Bay Resort Hoi An Management

Response from Property: Xin chao Mr./Ms. Yongsheng,Thank you for choosing to stay with us again and for taking the time to share your feedback. We're delighted to hear that you enjoyed our convenient location and the pleasant surroundings. It's always a pleasure to welcome returning guests like you. We look forward to your next visit and hope to continue providing you with a wonderful experience.Sincerely,Bay Resort Hoi An Management

Response from Property: Xin chao Mr/Ms. Wong,Thank you so much for your wonderful review. We're thrilled to hear that you enjoyed our swimming pool and found the view amazing. It's great to know that you appreciated the room with the garden river view as well. We strive to provide the best experience for our guests, and your kind words mean a lot to us.We look forward to welcoming you back soon.Sincerely,Bay Resort Hoi An Management

Response from Property: Xin chao valued guest,Thank you for your kind words. We're delighted to hear that you and your wife had a happy stay with us and appreciated our location near Hoi An town. We hope to welcome you both back again soon.Sincerely,Bay Resort Hoi An Management