Long Life Riverside Hotel Reviews

Here's our experience in chronological order: - We checked in on the evening of 21st March and were allocated room 206. - Upon arrival, we immediately noticed an unpleasant odor emanating from the fridge, along with visible green residue at the bottom. We brought this to the attention of the general manager, hoping for a resolution. - On 22nd March, one of us fell ill, prompting a day of rest with the "do not disturb" sign on our door. Consequently, we had to reschedule planned activities. - 23rd March: Despite feeling unwell, we attempted breakfast, but the nausea, cramps, sore throat, and stinging eyes prevented us from eating much. We politely declined housekeeping service but accepted water from the staff. Upon trying to store the water in the fridge, we encountered the same unpleasant smell and green residue. By this point, the smell had worsened to the extent that it made us wretch, overpowering the room. We opened all windows and doors to the room, but it was so bad that I stood on the balcony to breathe while my husband reported this to the general manager. - Upon reporting this to the general manager, we were informed that the smell indicated a gas leak from the fridge, rendering the room unsafe. We had not known this was the problem, but had the general manager checked when the original complaint was made, the story could have been different. We were advised to wait in the reception area or purchase drinks next door. When we expressed concern about the potential health implications, the general manager acknowledged the possibility, said “I’m sorry about that” nonchalantly and assured us he would investigate further. - On 25th March, despite some improvement in our health, we spent most of the day in bed. Housekeeping kindly delivered water, but we had to inquire about a replacement fridge that evening. The general manager's forgetfulness and apathetic response were disappointing, but not unexpected, to say the least. We could have died, a baby would have, which the general manager also acknowledged. This hotel's oversight regarding guest safety is concerning. Our concerns went unaddressed until the situation escalated. No one had checked the fridge since our original complaint, we were in the room so knew. It's evident that safety protocols need improvement, and guest welfare should be a top priority. In conclusion, we advise potential guests to exercise caution when considering this establishment. While the location may be convenient, the lack of accountability and competence in addressing safety concerns makes it a risky choice for any traveler.