Renaissance Hoi An Resort & Spa

Renaissance Hoi An Resort & Spa Reviews

Renaissance Hoi An Resort & Spa

Block 6, Phuoc Hai, Cua Dai Ward, Hoi An, VietnamView Hotel Details
Renaissance Hoi An Resort & Spa
Renaissance Hoi An Resort & SpaRenaissance Hoi An Resort & SpaRenaissance Hoi An Resort & Spa
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Renaissance Hoi An Resort & Spa Guest Reviews

4.3/5
Very Good
49 review
Verified reviews
Location3.9
Amenities4.4
Service4.5
Cleanliness4.5
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All Reviews(49)
Positive reviews(47)
Reviews with photos/video(12)
Awesome stay(12)
Great service(9)
Great swimming pool(7)
Delicious breakfast(6)
Nice sea view(5)
Negative reviews(2)
Guest User
Deluxe King Bed With Balcony
Stayed in Feb 2024
Family
2 review
4.7/5
Amazing
Posted on Feb 27, 2024
Great stay here! Beautiful facility with friendly staff and amazing buffet. Highly recommend!
Guest User
Deluxe King Bed With Balcony
Stayed in Jul 2023
Friends
1 review
4.2/5
Very Good
Posted on Jul 22, 2023
good very very good but morning restaurant water is dirty and dish is , too
Response from Property: Dear Sir/Madam , We are always pleased to receive feedback from our guests about their experience at our property, and we thank you very much for your reviews and comments. We are happy that you enjoyed your overall stay with us and it is a great feeling to know that our restaurant left a positive impression on you. We look forward to seeing you again among us. Yours very truly, Tan Thi Hong Director Of Operation
aejin82
Deluxe King Bed With Balcony
Stayed in Apr 2023
Family
5 review
4.2/5
Very Good
Posted on Apr 16, 2023
It was my first time stay. We stayed 4night with 14monrh old baby. It would be nicer if they have a baby pool but they have kids club which my baby love to spend time there. Service was good everyone was very friendly. I love to back again to stay there.
Response from Property: Dear Sir/Madam, Thank you for your kind review, We are delighted to read that you had a wonderful experience during your stay at Vinpearl Resort and Spa Hoi An. We enjoyed reading your compliments about our employees, who can go extra mile to create an amazing experience to you and your family. We hope to be able to welcome you back in the near future . Sincerely, Tan Hong(Ms) Director Of Operation
딘아헝두
Three Bedroom Villa
Stayed in Sep 2023
Family
3 review
4.5/5
Great
Posted on Sep 30, 2023
Since I was going on a family trip, I looked into resorts. Every time I opened my eyes in the morning, I was happy with the scenery outside. The staff were friendly and the breakfast wasn't bad as it had Korean food. However, since taxi drivers are very confused with Vinpearl Resort Danang branch, it would be more accurate to capture the hotel address and send it a photo when requesting a massage shop or pick-and-drop... The drivers dropped me off incorrectly twice, so I spent a lot of time going back and forth. It took... Next time I come with friends or my boyfriend, I think it would be better to stay in Da Nang. It's located a bit further inside Hoi An, so ordering Grab or delivery food costs a lot of money, and there aren't many restaurants nearby... Nevertheless, if I visit Da Nang again with my family, I think I will visit this resort without hesitation :-)
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6/15
Response from Property: Dear Sir/Madam, Xin chào! We would like to express our gratitude for the time taken to share with us your wonderful stay with us at Vinpearl Resort & Spa Hoi An. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction and we hope to welcome you and your family once again in near future. Best regards, Tan Thi Hong Director Of Operation
은희
Deluxe King Bed With Balcony
Stayed in Sep 2023
Couples
1 review
3.0/5
Posted on Sep 4, 2023
Because the location was far away, I almost always took Grab!! The swimming pool was large and nice, but I felt like it was a good place to visit.
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Response from Property: Dear Sir/Madam , We are always pleased to receive feedback from our guests about their experience at our property, and we thank you very much for your reviews and comments. We are happy that you enjoyed your overall stay with us and it is a great feeling to know that our swimming pool left a positive impression on you. We look forward to seeing you again among us. Yours very truly, Tan Thi Hong Director Of Operation
Guest User
Deluxe King Bed With Balcony
Stayed in Feb 2024
Friends
10 review
4.7/5
Amazing
Posted on Feb 29, 2024
The breakfast is rich in variety and delicious. It can be eaten from 6 o'clock to 11 o'clock. It is very suitable for relaxing on vacation. There is also a shuttle bus to and from the city. The staff is friendly and the room has a balcony where you can sit and watch the sea view.
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Deluxe Twin Bed With Balcony
Stayed in Aug 2023
Family
2 review
5.0/5
Outstanding
Posted on Aug 9, 2023
Hoi An Vinpearl Sea Swimming Pool Breakfast was so delicious. Another Vinpearl next time i want to visit
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Response from Property: Dear Sir/Madam,Xin chào!We would like to express our gratitude for the time taken to share with us your wonderful stay with us at Vinpearl Resort & Spa Hoi An. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction and we hope to welcome you and your family once again in near future. Best regards, Tan Thi HongDirector Of Operation
harry****
Deluxe Twin Bed With Balcony
Stayed in Sep 2023
Friends
2 review
5.0/5
Outstanding
Posted on Sep 4, 2023
I like it because it’s clean and pretty.
Original TextTranslated by Google
Response from Property: Dear Sir/Madam, Xin chào! We would like to express our gratitude for the time taken to share with us your wonderful stay with us at Vinpearl Resort & Spa Hoi An. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction and we hope to welcome you and your family once again in near future. Best regards, Tan Thi Hong Director Of Operation
Guest User
Three Bedroom Villa
Stayed in Sep 2023
Family
1 review
3.7/5
Posted on Oct 16, 2023
I used a 3-room pool villa. Each room was connected so it was nice to relax with the family. The hot water worked very well on the first floor, but the hot water did not work on the second floor. The condition of the accommodation was good, but due to its natural nature, there may be some bugs. The public swimming pool is the best. It's so big! I think it's over 50 meters.
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Response from Property: Dear Sir/Madam,Many thanks for taking the time to share details of your recent experience with us on Trip.com!On behalf of the Renaissance community, we would like to express our sincere thanks for your compliments and recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa
Guest User
Three Bedroom Villa
Stayed in Aug 2023
Family
3 review
3.0/5
Posted on Aug 10, 2023
For about 500,000 won per night, you can live in a pool villa that will make you feel rich! However, due to poor management during the Corona period, there are parts of the facility that are not well maintained compared to the year of construction. There is peeling of the wooden deck and discoloration of the fabric chairs. Facilities include billiards, table tennis, a kids' club, a gym, and a swimming pool, but compared to Korean resorts, the facilities feel a bit lacking, and it's a shame that there are no convenience stores or supermarkets nearby. The staff are all friendly and greet each other well. However, the English pronunciation was sometimes difficult to understand. But it's good value for money and it's not crowded, so it's great for swimming! Also, the sea sunrise seen from the pool villa is really pretty~
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Response from Property: Dear Sir/ Madam, We are always pleased to receive feedback from our guests about their experience at our property, and we thank you very much for your reviews and comments. We are happy that you enjoyed your overall stay with us and it is a great feeling to know that our staff and service left a positive impression on you. We look forward to seeing you again among us.Yours very truly, Tan Thi HongDirector Of Operation
동형
Deluxe King Bed With Balcony
Stayed in Jan 2023
Family
2 review
3.7/5
Posted on Jan 18, 2023
The location is recommended for those who want to take a break for free There is only one minimart (not a convenience store, the name of a local mart) nearby (the owner is fine, especially my daughter is good at English and smart haha) You can deliver Grab food and order it at the resort, but the taste of the food is... The facilities in the accommodation are fine, especially the facilities in the villa are really good. Resort spa promotion 1-hour Vietnamese massage highly recommended! About 35,000 Hanwha
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Response from Property: Dear Mr/Mrs유동형,Thank you for sharing your feedback on your recent stay with us at the resort.We were dismayed to learn that we were not fully able to meet your expectation and various levels. Feedback like yours helps us to continuously improve our product and service to our guests. We have shared and discussed your observations with the respective managers, and will take necessary action correct the shortcoming.We do hope to have an opportunity to welcome you and your family back to the resort to show you the improvement we have made. Once again, Thanks to your precious comments and I hope to see you again soon.Warm Regards,Tan Thi HongDirector Of Operation
Guest User
Deluxe King Bed With Balcony
Stayed in Dec 2022
Couples
2 review
4.7/5
Amazing
Posted on Feb 6, 2023
The accommodation is clean, the pool view, and the breakfast staff are the best. However, it's a bit far from downtown Hoi An, so grip doesn't come well during rush hour or when the weather is bad. But in that case, you can ask the info staff to call a regular taxi. taxi fare There isn't much of a difference.
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Response from Property: Dear Sir/ Madam, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed your stay. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests. We're looking forward to welcoming you back in the near future. Sincerely, Tan Thi Hong Director Of Operation
Guest User
Deluxe King Bed With Balcony
Stayed in Dec 2022
Couples
3 review
4.2/5
Very Good
Posted on Dec 19, 2022
The room was clean and tidy! There is a shuttle bus that goes to and from Anbang Beach for free, but you have to apply in advance! It was a bit disappointing that there was nothing nearby. There is a mini supermarket right in front of the hotel, so it's good to buy something urgent. The deluxe room was free once in the mini bar. There was 1 cider, 1 cola, and 2 water in it. The pool was really big. I think it's about 50m×50!! The weather was not warm, but I still swam, and it was wide, so it was fun to swim. You can rent the Flamingo King Tube, but it was about 100,000 VND. Beach towels are available as a free service. Breakfast was good too! Overall, it was edible. Everything was good except the location was a bit out of the way
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Response from Property: Dear Sir/ Madam, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed your stay. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests. We're looking forward to welcoming you back in the near future. Sincerely, Austin Stanley Robinson General Manager
Anonymous User
Deluxe King Bed With Balcony
Stayed in Apr 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on May 1, 2023
There's a private beach here, so it's convenient to travel alone, and the facilities are good, so I'd like to come with my family next time. At first, I was worried because there was nothing around, but there were restaurants just a short distance away by Grab, so it was okay. Also, the staff were really kind, so I stayed comfortably.
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Response from Property: Dear Sir/Madam, Thank you for your kind review, We are delighted to read that you had a wonderful experience during your stay at Vinpearl Resort and Spa Hoi An. We enjoyed reading your compliments about our employees, who can go extra mile to create an amazing experience to you and your family. We hope to be able to welcome you back in the near future . Sincerely, Tan Hong(Ms) Director Of Operation
Guest User
Deluxe Twin Bed With Balcony
Stayed in Mar 2023
Family
3 review
5.0/5
Outstanding
Posted on Jun 2, 2023
If you want to choose a luxury hotel, this is your choice. The atmosphere is good and the free use of the sauna is satisfactory. In particular, the long swimming pool is right in front of the beach, so it felt like swimming while facing the sea. I used that large pool alone. If you tell the staff what you need, you can use it, and the shower facility is next to the pool, so you can wash it after swimming and go to your accommodation. Also, the beach, exclusive to hotel guests, is right in front of you, which is great. However, it was disappointing that the shuttle bus fee was added when going to the city, which was far from downtown Hoi An.
Original TextTranslated by Google
Response from Property: Dear Sir/Madam, Thank you for your kind review, We are delighted to read that you had a wonderful experience during your stay at Vinpearl Resort and Spa Hoi An. We enjoyed reading your compliments about our employees, who can go extra mile to create an amazing experience to you and your family. We hope to be able to welcome you back in the near future . Sincerely, Tan Hong(Ms) Director Of Operation