Kew Green Hotel Mongkok

第一次來香港，做了功課選的酒店，真的挺好的，大家吐槽的服務態度問題，感覺還好呢，中間也交流了幾次，沒有覺出來不耐煩啊就是正常的態度，退房的話是中午12點，位置也很不錯啦地鐵口超近，樓下元朗冰室味道不錯，還是很推薦的！

My husband and I happily traveled to Hong Kong after retirement. We wanted to cancel one night and leave Hong Kong early because we couldn't sleep well during the original three nights due to poor soundproofing in the hotel, plus I didn't bring sleeping pills and they were hard to buy at the pharmacy (prescription *****). We discussed it with the so-called leader at the front desk, but we couldn't reach an agreement and his attitude was not good either. I had no choice but to ask Ctrip customer service representative Yu Chen to resolve the issue. The hotel deliberately didn't answer the call for more than three hours, and it dragged on until the hotel reservation department got off work. Ctrip customer service representative Yuchen continued to negotiate with the so-called front desk leader. The so-called leader said that the refund would take one to two months (payment via WeChat). My husband and I saw that his attitude was that he was unwilling to refund the money, so we could only reluctantly stay one more night. I would like to express my special thanks to Ctrip customer service representative Yuchen. I am very satisfied with her positive and hard work efficiency!