Tom's Guest House Reviews

First interaction with Chinese manager was super friendly and he was helpful however , he left and a manager came on duty at night, Ahmed. 23:55 he is checking in a guest and chatting to the worker who also lives on site loudly and I was woken up. Tried to reason with ahmed and he simply tells me to go away and go back to my room like I am a child. His attitude stinks, he is the rudest ever person I have encountered. Rather than just apologies and say he will speak quietly he shouted that I was disturbing his work. Really unbelievable. This went on for 10 mins of his disrespectful attitude. He has no clue on how to speak to people and reading reviews on multiple other travel websites for this or any of the other names this “guesthouse” uses many mention poor attitude. Please avoid this place. On top of that the skinny man that he was talking to at night was making a lot of noise at 7am which woke me up when he was in the kitchen area. Really poor behaviour. I noticed this morning that the door was filthy and the bathroom had someone clothes wet on the floor in the corner behind the door. Ahmed don’t treat your customers who pay your salary like children, do not argue with your customers, do not shout, do not point, do not blame. The whole conversation has recorded to highlight your bad behaviour.

The hotel owner is very nice and caring. He’s a professional person who speaks both Chinese and English. The hotel was small but very smart, clean and comfortable. The bed was soft too. I enjoyed my stay. The hotel was quiet too.

Good stay recommended clean

The room was very clean and the staff was friendly. It wasn't big but that was expected in Hong Kong. We would like to mention that 200 HKD will be charged if you arrive later than midnight. We think this should be properly written in the Trip.com page, since the booking was not refundable. We ended up paying more for that extra fee than per night.

The hotel is located in the famous building Chungking Mansion, the transport is convenient nearby. The room is clean and neat, yet the space is a little bit small. If you travel alone and have limited budget, this hotel would be an ideal choice for you.

The location is right at the heart of Hong Kong, easy to find as well. It is very accessible to various transportations. Close to different attractions as well. Owner and staff were very accommodating to all queries. Will definitely book again.

the owner is very rude, upon arriving at the guesthouse he demand for another additional payment...beware of this guesthouse the owner is a scammer very bad service they do not clean room everyday..

Hotel is like a home. Very friendly and cooperative. 10/10 recommended

I didn’t stay this hotel. Their policy was not guest friendly.

It’s small, but if you know HK, and you know this is the standard for budget accommodations in HK, then it’s really as good as it gets. Very clean, in a great area, and easy to get to. Fantastic food and drinks just down stairs and everything to do is right outside. I’ll definitely stay again in the future.

Good, clean facilities. A bit more expensive than other Hotel rooms in part because I booked it at the last minute as another hotel cancelled my booking. Slightly more spacious than other hotels so this is probably why they are a bit more expensive. They have a large kitchen but I did not use it (but you are not allowed to cook in it). Staff were helpful

Room was small and hot without the air con on but for the money I can’t fault it. Really clean and I would happily recommend as the location is perfect

Location is best but room too small and toilet smells like trash, shower not have hot water...

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