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Verified reviews
Location4.4
Amenities3.6
Service3.9
Cleanliness3.7
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Positive reviews(199)
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Awesome stay(61)
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Beds were average(10)
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Negative reviews(30)
Guest User
Double Room with Private Bath
Stayed in Oct 2024
Solo travelers
3 review
2.2/5
Posted on Oct 6, 2024
First of all it was difficult to find the reception of the hotel which is located on the 13th floor of a residential building. There are no signs and the name of the hostel is nowhere to be seen. This obviously has to do with the fact that this place can be booked under various names and that it is using the name of a nearby very beautiful hostel to attract their customers. After checking in in the 13th floor I was sent to the 5th floor where my room was located. The elevators looked very old and the entire building did not appear safe in terms of fire escape provisions. The room was a shoebox and there was dirt in the corners, half of the lights did not work and the bathroom was a shower/toilet/sink combo in which everything got wet when showering. Noise coming from neighbouring rooms and the corridor was audible throughout the night. I felt that the other guests were partly *********** and other not very respectable people.
I had a window towards Nathan road which was the only bonus.
After having travelled 126 countries so far this was one of the worst hostels I ever stayed at.
Response from Property: Dear guest, thank you for your kind comment. We are Hostel Group, which contains different brands. Our rooms are located on the 3rd to 16th floors, and the quality of rooms at different prices is slightly different. If it is needed, you can upgrade your room to a better one. Our hostel is located in the Mirador Building, which was built in 1959, has been more than 60 years old, may be relatively old in appearance, with traces of history, but the interior is absolutely safe, elevators, security, monitoring are readily available, please rest assured to stay~Meanwhile, we are cultivating a team of young receptionists. If you find anything that make you feel uncomfortable, you can always find us for assistance. Thank you for your feedback and wish you a great journey! --Melisa
Guest User
Double Room with Private Bath
Stayed in Sep 2024
Family
2 review
4.2/5
Very Good
Posted on Oct 6, 2024
Walking distance to east tsim tsa shui train station, around 5mins. Its also very near avenue of the stars you can drop by anytime of the day.
Patrick_TH
Triple Family Room With Private Bath
Stayed in Oct 2024
Family
25 review
3.7/5
Posted on Oct 12, 2024
If you want to make it easy by MTR service, this hotel is the one you should look for.
nyani
Twin Room with Private Bath
Stayed in Sep 2024
Family
5 review
4.7/5
Amazing
Posted on Sep 18, 2024
We arrived late night, almost beating the 11PM check in time; but we were assisted promptly.
The building is old and not so clean; but the room itself is clean(no roaches, white clean and good-smelling linens and towels, with cold AC, working hot water system, and a good view of K11 Art Mall.
Overall stay was pleasant.
Location is very very good, accessible to everything.
Response from Property: Dear guest, thank you very much for your kind comment. Our hostel is located in the Mirador Building, which was built in 1959, has been more than 60 years old, may be relatively old in appearance, with traces of history, but the interior is absolutely safe, elevators, security, monitoring are readily available, please rest assured to stay~Our check-in time is from 15:00 to 23:00, if you arrive late, please contact our staff in advance to register for a smooth check-in~ --Melisa
godina ting
Double Room with Private Bath
Stayed in Jul 2024
Family
17 review
2.7/5
Posted on Aug 1, 2024
I love the location near shopping malls. But the cleanliness of the room is poor but tolerable. The first room they gave us is the worst they gave us a room with just a shower curtain as a door to the restroom. I cant afford sleeping while someone is pooping it smells the whole room. And You cant open your luggage without putting it on top of the bed. After 1 night i ask to be transferred to a different room since the first time we requested they told us they are fully booked and told us to transfer the next day but we need to pay 100 hkd for cleaning fee. If you have a budget for a hotel booking this hotel is not an option. Attached pic is the first room they booked for us. The same room was given but with a door for the restroom.
Response from Property: Dear guest, thank you for your comments, sorry to bring you an unsatisfied experience. We are a budget hostel, as our guests, we have our own costs and budgets. Meanwhile, to satisfy different needs, we have different types of rooms, guests can upgrade their rooms if they needed. We are committed to providing cost-effective rooms, so that guests can have a comfortable and convenient place to live in Hong Kong with high consumption level. Our downstairs is the Tsim Sha Tsui MTR station, which is convenient for guests to go anywhere in Hong Kong~Thank you for your valuable feedback and we will keep improving our service level. Hope you a great journey! --Melisa
Kriesha
Double Room with Private Bath
Stayed in Jul 2024
Couples
5 review
4.2/5
Very Good
Posted on Jul 10, 2024
The service provided was okay. We did not encounter any issues while checking in and out of the hostel. Likewise, we did not encounter any issues with the room provided to us as well. Given that we spent most of our time outside, it is nice to have a decent place to have a good night's rest and gear up for the next day. For budget travellers, or those who are looking place for a clean and comfortable place to sleep during your stay in Hong Kong, we would definately recommend this place!
Response from Property: Dear Guests, Thank you very much for your kind comments. Our hotel has always been committed to the principle of "Customer First", offering the best value for money in the most prime location in Hong Kong. Thank you for choosing us and we hope you will come back again!--Irene
Guest User
Double Room with Private Bath
Stayed in May 2024
Couples
7 review
1.7/5
Posted on Jun 5, 2024
Do not believe the rating in this hotel!!! Customers are being bribed for good reviews in exchange of free luggage storage (see picture for proof). The room was old and in need of maintenance, the bathroom especially always stinked of sewage. The toilet stopped flushing after two times, the water tap was loose, the shower head wall attachement was missing and it was impossible to change the water temperature. Went to the reception to complain but they didn't do anything. The towels were old and had stains and holes in them. Additionally, you can't change the temperature of the AC unit so it was always too cold and the air was dry. But turn it off and you would suffocate in the sewage smell 🤢 Do not go!!!
Response from Property: Dear guest, thank you for your review. We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. There was no flushing because the municipal authorities were doing emergency repairs to the water mains that day. Therefore, we would usually tell our guests to use the shower for flushing. First of all, we apologize for the problems you have mentioned about the room facilities. During your stay, if you have any complaints about the room facilities, you can directly come to our front desk to resolve them. We could help you to repair or even change the room. We try our best to solve the needs of our guests, and at the same time, we also try our best to improve the facilities and standards of the rooms, we are now redecorating some rooms every day to meet the requirements of our guests. Thank you for your understanding and tolerance of us. --Irene
Marliekedk
Double Room with Private Bath
Stayed in May 2024
Couples
10 review
1.7/5
Posted on Jun 2, 2024
They ask for a 5 star review in return for late checkout, that’s why the score of this hotel is so high. Room was dirty, there were holes in the towels, very moist room without any windows, one of us got sick because of the moist, tiny bed for 2 people, the bed was not comfortable at all, no shower cabin just a shower on top of a toilet. Woman at the desk did not speak to us, was on the phone the whole time during check in. Only positive: the price and the location. We would skip it next time
6/9
Response from Property: Dear guest, thank you for your review. We are deeply sorry for your experience during your stay at the hostel.First of all, we apologize for the problems you have mentioned about the room facilities. During your stay, if you have any complaints about the room facilities, you can directly come to our front desk to resolve them. We could help you to repair or even change the room. We try our best to solve the needs of our guests, and at the same time, we also try our best to improve the facilities and standards of the rooms, we are now redecorating some rooms every day to meet the requirements of our guests. Thank you for your understanding and tolerance of us. --Irene
Taimur
Double Room with Private Bath
Stayed in May 2024
Couples
2 review
2.0/5
Posted on May 26, 2024
The location is good but the accommodation was terrible. We checked in and checked out within minutes. The room was filthy and stinky. Full of bugs. The shower is over the toilet and air conditioner was full of black mould.
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to your visit again!--IRENE
winnsu
Double Room with Private Bath
Stayed in May 2024
Couples
1 review
4.5/5
Great
Posted on May 9, 2024
The place is really close to everywhere, to go an avenue of the star only takes couple minutes by walking. The front desk is very kind and give a bigger room for us (give room for 3 person we only buy for couple).
There is many local coffee shop near the hotel.
Response from Property: Dear Guests, Thank you very much for your kind comments. Our hotel has always been committed to the principle of "Customer First", offering the best value for money in the most prime location in Hong Kong. Thank you for your interest and we hope you will come back again!--Irene
Alise lim
Double Room with Private Bath
Stayed in Jun 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on Jul 8, 2024
Location wise highly recommend but cleaning wise still to be improved
Response from Property: Tsim Sha Tsui is the center of Hong Kong, with convenient transportation, and location, hostel building downstairs is the MTR station, so to go to any place in Hong Kong is very convenient - a few minutes walk to the Victoria Harbor, and behind the building is the ultra-busy shopping mall Harbour City, take the Star Ferry can be across the sea to the Hong Kong Island, so it has become a lot of tourists of choice. We live in a hostel, which can not be compared with a few thousand-a-night hotel, but the hostel downstairs drugstore, bear cookies, food, and convenience stores are available, as a hostel, we are very highly cost-effective, tourists can also save some of the cost to spend on food and shopping, and I hope to leave a pleasant impression of your trip ~ --Irene
Jinling95
Double Room with Private Bath
Stayed in Apr 2024
Solo travelers
18 review
4.5/5
Great
Posted on Jun 26, 2024
Located very close to West Kowloon station, this is a very convenient spot. The rooms are small but clean and have everything you need. Staff are friendly! If you need a cheap and convenient place to stay, I recommend this spot!
Response from Property: Dear Guests, Thank you very much for your kind comments. Our hotel has always been committed to the principle of "Customer First", offering the best value for money in the most prime location in Hong Kong. Thank you for choosing us and we hope you will come back again!--Irene
Chen
Double Room with Private Bath
Stayed in Sep 2024
Family
1 review
4.0/5
Very Good
Posted on Oct 7, 2024
located at nathan road, near the best tourist spots. perfect location. hope to improve their facilities though. like cold water for people who want cold water.
WandererPanda
Twin Room with Private Bath
Stayed in Mar 2024
Solo travelers
2 review
3.0/5
Posted on Apr 5, 2024
I'm a solo traveller, reached early around 1 plus hopping for early checkin. But room wasn't ready which I understand and will come back by 3pm, the staff urge me to come much later at 4pm instead. Managed to check-in at 4pm, was asked to scan some qr to upload your booking details and shoved with a towel and toothbrush kit box and assigned to lvl 4 which will have to take the life to ground level, change to another lift to level 4 and walk some distance to the room. So from that point onwards, was the last interection you will have with the staff which covered the service part.
Room was ok for the size in hongkong, private bathroom and bed was there. Tv not working, bed side light not working. But the important point is on the bed, I always find little flies and once even a baby spider. Luckily I'm not afraid of it so I didn't bother to complain, as I also don't want expect any good recover service from a budget stay but good to let the others who would be bothered be aware of.
Lastly I wonder is it because I'm solo and insignificant, the level 4 do not have it's own water dispenser. Whenever I need to top up water, I will have to take life to ground level and switch to another lift to level 13 and take water. Such inconvenience.
Response from Property: Dear guest, thank you for your comment. The check-in time of our hostel is from 3pm, sometimes there might be a slight delay due to the manpower arrangement. The climate of Hong Kong is very humid and prone to pest infestation. We do try to get rid of bugs when we clean the rooms, but we can't guarantee that there won't be any tiny bugs at all. The drinking fountains are located on the 13th floor and any guests staying on other floors are required to come to the 13th floor. We treat every guest equally and every guest is important to us. Sorry for the inconvenience.--Irene
Kik
Double Room with Private Bath
Stayed in Feb 2024
Family
1 review
3.5/5
Posted on Mar 6, 2024
The hotel is located in the heart of tsim sha tsui and every 1-2 minutes there’re metros so it’s very convenient for you to travel around the city. The accommodation is quite small but suits for the price and it’s easy to find the check-in desk just bu the elevator. However, there’s no bathtub and towel like it claims on the website
Response from Property: Dear Guests, Thank you very much for your kind comments. Our hotel has always been committed to the principle of "Customer First", offering the best value for money in the most prime location in Hong Kong. Thank you for your interest and we hope you will come back again! We are a budget hostel so we cannot offer a bathtub. Please come to our front desk to get the towel.--Irene