The Park Lane Hong Kong a Pullman Hotel

The Park Lane Hong Kong a Pullman Hotel Reviews

The Park Lane Hong Kong a Pullman Hotel

310 Gloucester Road, Causeway Bay, Wan Chai District, Hong Kong, ChinaView Hotel Details
The Park Lane Hong Kong a Pullman Hotel
The Park Lane Hong Kong a Pullman HotelThe Park Lane Hong Kong a Pullman HotelThe Park Lane Hong Kong a Pullman Hotel
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The Park Lane Hong Kong a Pullman Hotel Guest Reviews

4.4/5
Very Good
3056 review
Verified reviews
Location4.5
Amenities4.2
Service4.3
Cleanliness4.4
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All reviews(3056)
Positive reviews(2866)
Reviews with photos/video(585)
Easy to get around(290)
Convenient for shopping(230)
Close to metro(111)
Tasty food(67)
Stayed multiple times(57)
Nice sea view(52)
Tasty restaurant(27)
Delicious buffet(17)
Negative reviews(190)
Fujisoh
Premium Deluxe Room with Partial Harbour View and Park View
Stayed in Aug 2024
Couples
4 review
5.0/5
Outstanding
Posted on Aug 25, 2024
The stay was excellent. From.the moment we checked in to out. Appreciated the complimentary room upgrade. Location was just walking distance (5mins) to causeway bay MTR with plenty of restaurants and shops. The view from skyroof was lovely. Thank you for a very pleasant stay.
Response from Property: Dear Valued Guest,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Jenn Ranchs
Deluxe Queen Room with City View
Stayed in Jul 2024
Business travelers
6 review
4.2/5
Very Good
Posted on Aug 15, 2024
I actually liked Park Lane Hotel.. very good location, lively environment, up to 11pm, shops everywhere. The harbour is also walking distance, very nice view! The hotel itself is also nice, from the lobby to the room. Rooms are a little cramped, but HK rooms are generally small so not really surprised. Food were delicious. The sky restaurant has spectacular view. The function room also has great city/harbour view!
Response from Property: Dear Valued Guest,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Tips & Trip
Family Room With City View
Stayed in Jul 2024
Family
11 review
4.7/5
Amazing
Posted on Jul 16, 2024
Good hotel in causeway bay. Near to shopping mall, food district, modern vibes & some rooms have harbour view
Response from Property: Dear Valued Guest,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager
Guest User
Deluxe Queen Room with City View
Stayed in Jun 2024
Couples
3 review
4.2/5
Very Good
Posted on Jun 26, 2024
Toilet shower and sink are very terrible. I even could not open the faucet of the shower. Hotel doesn’t have instructions of how to use it. Water goes very slowly. Plus it was very slippery during shower. Hotel does not provide waterproof carpet on it. Finally I put on bathrobe to dial “0” to ask staff to help. Besides this shower problem, hotel located at very good location. Hotel staff are also very polite & nice. Housekeepers very polite and said hello to me. They cleaned up the room very fast at the second day. Concierge staff are helpful , fast and polite too. I called them to pick up my luggage, they came very fast. They were very caring . They gave me a big plastic bag for my shopping gifts. We went to sky bar lunch. Food very delicious , staff very nice & professional. The price also inexpensive. It was worthy. The restaurant view very beautiful .
Response from Property: Dear Valued Guest,Thank you for your kind review. We are glad that you had a pleasant stay despite the bathroom problem. We appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Anonymous User
Family Room With City View
Stayed in Jun 2024
Family
14 review
4.7/5
Amazing
Posted on Jun 11, 2024
Love the family room that I have booked. It has all the space that I have needed for this trip. Centrally located within causeway bay area.
Response from Property: Dear Valued Guest,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Guest User
Superior Room with City View
Stayed in Jun 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jun 2, 2024
Our room is newly renovated. It is clean. Size is ok according to HK standard. Staff are friendly. Great location, plenty of dining spots.
Response from Property: Dear Valued Guest,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager
Guest User
Superior Room with City View
Stayed in May 2024
Other
6 review
5.0/5
Outstanding
Posted on May 27, 2024
Great location, super close to Causeway Bay train station and Ding Ding Tram station. Rooms are spacious and modern. Great views from the roof top bar .
Response from Property: Dear Valued Guest,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager
A.GS
Family Room With City View
Stayed in Jul 2024
Family
2 review
4.7/5
Amazing
Posted on Aug 24, 2024
Close to transport and lots of food options nearby
Response from Property: Dear Valued Guest,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Tsang
Family Room With City View
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 10, 2024
Excellent location. Beds are very comfortable. Very nice service. Will stay again.
Response from Property: Dear Valued Guest,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Biancajade
Family Room With City View
Stayed in May 2024
Family
7 review
5.0/5
Outstanding
Posted on May 5, 2024
A lovely stay in such a good area, we all thoroughly enjoyed our stay! Clean, professional and friendly!
Response from Property: Dear Valued Guest,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Guest User
Deluxe Executive Room Lounge Access with City View
Stayed in Apr 2024
Other
3 review
5.0/5
Outstanding
Posted on Apr 15, 2024
Park Lane Pullman has never dissapointed us fr the very 1st time that we stayed there after their renovation until the present day. They have excellent service, their staff are courteous and approachable, very used to dealing with foreign guest like us. Specially the doorman and concierge they always have a ready smile on their faces to welcome you and they speak good english, ready to help and make your dealings easy. The Front desk as well , were efficient in handling room check-ins, patiently answering and explaining on any queries you have re ur room, their attention is on you even if visibly there is still a long line waiting to check-in after you. The hotel room is clean, modern and comfortable. We love the Exec Lounge at the 26th flr, the staff are attentive, the food and drinks offered are superb, the furniture is comfortable and ambiance is relaxing. Till next time Park Lane Pullman, you are our home hotel in Hongkong.
Response from Property: Dear Valued Guest, Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely, Guest Experience Manager
G_C
Superior Room with City View
Stayed in Apr 2024
Family
11 review
4.7/5
Amazing
Posted on Apr 21, 2024
Good location, near to Sogo, next to IKEA. Nearby has many eateries and a 24hours supermarket.
Response from Property: Dear Valued Guest, Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely, Guest Experience Manager
WillWong412
Premium Deluxe Room with Partial Harbour View and Park View
Stayed in Apr 2024
Business travelers
43 review
5.0/5
Outstanding
Posted on Apr 10, 2024
I had very efficient stay. Kindly upgraded according to my ALL level, personally greeted. High floor room with park and harbour view was spacious, clean, functional. Breakfast was very good but not overwhelming. Concierge service impeccable, also helped to store baggage for me.
Response from Property: Dear Valued Guest, Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely, Guest Experience Manager
Guest User
Superior Queen Room with City View
Stayed in Apr 2024
Booked for others
17 review
4.2/5
Very Good
Posted on May 16, 2024
Room ok and clean but price very high Location is good to go anywhere
Response from Property: Dear Valued Guest,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager
Dave Ross
Deluxe Executive Room Lounge Access with City View
Stayed in Feb 2024
Family
6 review
5.0/5
Outstanding
Posted on Apr 4, 2024
Amazing hotel. One of the best we have stayed in for service and executive lounge. We stayed over Chinese year and had a great time!! View from the lounge is great and awesome rooftop restaurant and bar.
Response from Property: Dear Valued Guest,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager