The Luxe Manor

The Luxe Manor Reviews

The Luxe Manor

No.39 Kimberley Road, Tsim Sha Tsui, Yau Tsim Mong District, Hong Kong, ChinaView Hotel Details
The Luxe Manor
The Luxe ManorThe Luxe ManorThe Luxe Manor
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The Luxe Manor Guest Reviews

4.3/5
Very Good
1267 review
Verified reviews
Location4.5
Amenities4.2
Service4.4
Cleanliness4.4
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All reviews(1267)
Positive reviews(1174)
Reviews with photos/video(327)
Easy to get around(82)
Convenient for shopping(59)
Average sound insulation(43)
Well designed(41)
Delicious breakfast(28)
Close to metro(28)
Friendly front desk staff(24)
Tasty restaurant(8)
Negative reviews(70)
Epa
Superior Room
Stayed in ส.ค. 2024
Couples
10 review
4.2/5
Very Good
Posted on 17 ส.ค. 2024
Very central hotel, with excellent service and resembling prices. There is a lot of perks to booking with trip.com like free sim cards.
Response from Property: Dear Epa,Thank you very much for staying in The Luxe Manor and for taking the time to share your feedback. Your compliments are great motivation for us to strive for higher satisfaction for our guests. Your compliments and comments are very important for us to learn, improve our services and hotel environment. We greatly appreciate your kind patronage. We hope to have the opportunity to welcome you back again in the future.Warm regards,Chris YeungFront Office Manager
Guest User
Superior Room
Stayed in ก.ย. 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on 16 ก.ย. 2024
All was amazing! But I think that breakfast can be better) May be I come back)
Response from Property: Thank you for taking the time to share your review of your recent stay at The Luxe Manor. We greatly appreciate your feedback and are delighted to hear that you had a positive experience with our service.Your comments are very important for us to learn and improve our services and hotel environment. We greatly appreciate your kind patronage. We hope to have the opportunity to welcome you back again in the future.See you soon!Warm regards,Chris YeungFront Office Manager
hazegal
Superior Room
Stayed in ก.ค. 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on 22 ก.ค. 2024
Very good location. Easy access. The trendy #hashtag eggtart just right at the corner.
Response from Property: Dear hazegal,Thank you very much for staying in The Luxe Manor and for taking the time to share your feedback. Your compliments are great motivation for us to strive for higher satisfaction for our guests. Your compliments and comments are very important for us to learn, improve our services and hotel environment. We greatly appreciate your kind patronage. We hope to have the opportunity to welcome you back again in the future.Warm regards,Chris YeungFront Office Manager
Guest User
Superior Room
Stayed in มิ.ย. 2024
Family
1 review
5.0/5
Outstanding
Posted on 5 ก.ค. 2024
The location is very convenient - surrounding with many restaurants, shopping malls and supermarkets. The breakfast is served with variety of dishes. In the rooms there are many facilities and stuff to use at our convenience. The hotel environment is good , nice smell and staff are very polite and professional.
Response from Property: Thank you very much for staying in The Luxe Manor and for taking the time to share your feedback. Your compliments are great motivation for us to strive for higher satisfaction for our guests. Your compliments and comments are very important for us to learn, improve our services and hotel environment. We greatly appreciate your kind patronage. We hope to have the opportunity to welcome you back again in the future.Warm regards,Chris YeungFront Office Manager
David Edward
Superior Room
Stayed in มิ.ย. 2024
Solo travelers
6 review
4.7/5
Amazing
Posted on 11 มิ.ย. 2024
The room is a little dark and all the small side, but it’s a decent size at this price for Hong Kong. The staff in the lobby are attentive and helpful
Response from Property: Dear David Edward,Thank you for taking the time to share your review of your recent stay at The Luxe Manor. We greatly appreciate your feedback and are delighted to hear that you had a positive experience with our service.Your comments are very important for us to learn and improve our services and hotel environment. We greatly appreciate your kind patronage. We hope to have the opportunity to welcome you back again in the future.See you soon!Warm regards,Chris YeungFront Office Manager
Sheba Kay
Superior Room
Stayed in มิ.ย. 2024
Travel with friends
15 review
5.0/5
Outstanding
Posted on 14 มิ.ย. 2024
Beautiful hotel, quite clean and homely, very friendly staff and it’s located in a very convenient area. So many stores around, also near the train station. Would stay here again!
Response from Property: Dear Sheba Kay,Thank you very much for staying in The Luxe Manor and for taking the time to share your feedback. Your compliments are great motivation for us to strive for higher satisfaction for our guests. Your compliments and comments are very important for us to learn, improve our services and hotel environment. We greatly appreciate your kind patronage. We hope to have the opportunity to welcome you back again in the future.Warm regards,Chris YeungFront Office Manager
Anonymous User
Superior Room
Stayed in พ.ค. 2024
Solo travelers
4 review
2.5/5
Posted on 28 พ.ค. 2024
"City view" was just several meters from another building and bamboo scaffolding. Room feels dated. Overnight sounds are very loud, from loud fridge and downstairs music. Location is okay because it is in TST, but MTR makes everything closer.
Response from Property: Thank you for taking your time to share your feedback and experience. We are most concerned to hear that your recent stay with us did not live up to your expectation. Please be reassured we will spare no efforts in enhancing guest satisfaction, and we will certainly review your opinions thoroughly for continuous improvement.Please accept our sincere apologies and we hope to have another opportunity to welcome you back and to delight you with a most pleasant stay next time.See you soon!Warm regards,Chris YeungFront Office Manager
Emre_Basoglu
Superior Room
Stayed in ก.ย. 2024
Couples
17 review
4.7/5
Amazing
Posted on 1 ต.ค. 2024
The hotel was in a great location at the heart of Hong Kong. 10 min by walk from the Victoria Harbor. Many restaurants in every corner. The staff are friendly and helpful. There is a free flow of cold/hot water. The room is clean and they have all the amenities. The gym, however, was not so good. It looks abandoned and there is not much. We definitely recommend this hotel in Hong Kong
Response from Property: Dear Emre_Basoglu,Thank you very much for staying in The Luxe Manor and for taking the time to share your feedback. Your comments are very important for us to learn, improve our services and hotel environment. We greatly appreciate your kind patronage. We hope to have the opportunity to welcome you back again in the future.Warm regards,Chris YeungFront Office Manager
Indrekh
Deluxe Room
Stayed in ก.ย. 2024
Couples
14 review
4.5/5
Great
Posted on 17 ก.ย. 2024
Very nice location. We stayed 3 nights but for some reason room was not cleaned and towels changd before our last night. Breakfast was tasty but not too many choices. Hotel staff was nice and very helpful. Nothing to complain about.
Response from Property: Dear Indrekh,Thank you very much for staying in The Luxe Manor and for taking the time to share your feedback. Your comments are very important for us to learn, improve our services and hotel environment. We greatly appreciate your kind patronage. We hope to have the opportunity to welcome you back again in the future.Warm regards,Chris YeungFront Office Manager
Mooh Shung
Premier Room
Stayed in เม.ย. 2024
Couples
1 review
4.7/5
Amazing
Posted on 28 มิ.ย. 2024
Very convenient locale. Service is good. My go to hotel in Hong Kong
Response from Property: Dear Mooh Shung,Thank you very much for staying in The Luxe Manor and for taking the time to share your feedback. Your compliments are great motivation for us to strive for higher satisfaction for our guests. Your compliments and comments are very important for us to learn, improve our services and hotel environment. We greatly appreciate your kind patronage. We hope to have the opportunity to welcome you back again in the future.Warm regards,Chris YeungFront Office Manager
Frederic Donald
Premier Room
Stayed in ก.ย. 2024
Family
18 review
3.5/5
Posted on 9 ก.ย. 2024
Overall was acceptable but not pleasant. What was not acceptable was that aircon was not cold at all, room felt stuffy and difficult to sleep in. After the technician came by to check he did not solve the problem. I changed room and the problem persisted. The shower switch was damaged and you can’t use the rain shower. Water pressure was ok. Lucky I only stayed for one night. I will not stay again next time, the are other better appointed hotels for the price paid.
Response from Property: Dear Mr. Frederic,Thank you very much for staying in The Luxe Manor and for taking the time to share your feedback. Please accept our most sincere apologies about the experience and comment highlighted have been reviewed immediately, we take all feedback seriously and shall make all necessary improvements to ensure the service failures are being addressed. Further training will be implemented to our teams so these downfalls do not reoccur in the future. We greatly appreciate your kind patronage. We hope to have the opportunity to welcome you back again in the future. Warm regards,Chris YeungFront Office Manager
Paew
Superior Room
Stayed in ก.ย. 2024
Family
8 review
5.0/5
Outstanding
Posted on 26 ก.ย. 2024
I have been visiting HKG countless times these past 30 years. Hotel staff' courtesy and cleanliness seem to be major problems in HKG regardless how much I spent for the hotel rooms. (But, I never wrote a complaint though. If I really can't stand, I simply don't return back) However, The Luxe Manors really gave me an impressive surprise. During our 2 nights stay, the rooms were the cleanest. Newly furnished interior. Good amenities provided. Variety choices and delicious buffet breakfast. All the hotel staff we encountered had a nice attitude & smiles on their faces. They greeted us whenever we passed by. The service provided was courteous, sincere and helpful. Kudos to the hotel managers involved. You have trained your staff very well. I will definitely book to stay at this hotel again when I come to HKG next time.
Response from Property: Dear Paew,Thank you for taking the time to share your experience. We are delighted to learn the team had impressed you with their services. Your encouraging comments towards the entire The Luxe Manor team are the best motivator for us to continue creating memorable experiences for our guests. Thank you again for choosing The Luxe Manor. We appreciate your support greatly and we look forward to welcoming you back again very soon!Yours sincerely,Chris YeungFront Office Manager
Inge Monika
Studio Room
Stayed in ต.ค. 2024
Family
1 review
5.0/5
Outstanding
Posted on 29 ต.ค. 2024
Small room. Dont really fancy with the interior designs. Location is very strategic
Ke Love Tim
Superior Room
Stayed in ส.ค. 2024
Family
35 review
3.7/5
Posted on 24 ส.ค. 2024
Great location near MTR station, many shopping points and restaurants around here. Hotel is old school style, it still is comfortable but the bed is too small
Response from Property: Dear Ke Love Tim, Thank you very much for staying in The Luxe Manor and for taking the time to share your feedback. Your comments are very important for us to learn, improve our services and hotel environment. We greatly appreciate your kind patronage. We hope to have the opportunity to welcome you back again in the future.Warm regards,Chris YeungFront Office Manager
BoonChin
Superior Room
Stayed in ส.ค. 2024
Couples
2 review
4.7/5
Amazing
Posted on 8 ก.ย. 2024
Easy access for food, shopping and drinks. Staffs are friendly and very helpful. Left an item in the room after checking out, and the staffs kept the item and return as per requested. The only missing star is the shower. Would be perfect if the shower area has a sliding door, rather than a shower curtain as the curtain kept blowing in while showing. Very irritating.
Response from Property: Dear Boonchin,Thank you for taking the time to share your review of your recent stay at The Luxe Manor. We greatly appreciate your feedback and are delighted to hear that you had a positive experience with our service.Your comments are very important for us to learn and improve our services and hotel environment. We greatly appreciate your kind patronage. We hope to have the opportunity to welcome you back again in the future.See you soon!Warm regards,Chris YeungFront Office Manager