No.211 Johnston Road, Wan Chai District, Hong Kong, ChinaView Hotel Details
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iclub Wan Chai Hotel Guest Reviews
4.2/5
Very Good
1300 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities3.9
Service4.1
Cleanliness4.2
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All reviews(1300)
Positive reviews(1182)
Reviews with photos/video(296)
Easy to get around(187)
Close to metro(89)
Large rooms(81)
Convenient for shopping(44)
Average sound insulation(37)
Perfect for business trips(19)
Tasty coffee(17)
Stayed multiple times(16)
Negative reviews(118)
Guest User
iSelect Premier
Stayed in Feb 2025
Business travelers
1 review
1.0/5
Posted on Feb 27, 2025
Absolutely Horrible – Stay Away!
This was, without a doubt, one of the worst hotel experiences I’ve ever had. Everything was terrible from the moment I stepped in.
• Room Conditions: The ventilation doesn’t work, making the air stale and suffocating. There’s mold and mildew on the ceiling, which makes it almost impossible to breathe properly. The room was filthy, covered in dust, stains, and grime—so disgusting that I was afraid to touch anything.
• Smell: The entire hotel reeks of dampness, sewage, and something rotten. No matter where you go—hallways, rooms, even the so-called “lobby”—the stench is unbearable.
• Hygiene & Cleanliness: Clearly, the staff has no concept of cleaning. The bathroom was a nightmare—hair all over the floor, dirty towels, and moldy shower walls. The bed had stains and god knows what else on it.
• Hotel Surroundings: The area around the hotel is awful—noisy, dirty, and unsafe. There are sketchy people hanging around, and it doesn’t feel like a place where you can walk safely at night.
This place should be shut down. Avoid at all costs, unless you want to ruin your vacation.
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6/14
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,iclub Wan Chai Hotel
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Guest User
iSelect Premier
Stayed in Mar 2025
Solo travelers
1 review
4.7/5
Amazing
Posted on Mar 11, 2025
Great location, room size and cleaness. I have got a free breakfast made of coffes, Orange Juice and toast.
Defenitly reccomanded for what I paid, around 50GBP a night.
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,iclub Wan Chai Hotel
Anonymous User
iSelect Premier
Stayed in Jan 2025
Couples
2 review
3.7/5
Posted on Jan 11, 2025
The iclub hotel is more like a service apartment. They provide free bread and coffee every morning. Decent location in Hong Kong Island.
Response from Property: Dear Valued Customer,Thank you for choosing to stay with us and taking the time to share your feedback. We hope you had a wonderful trip in Hong Kong. We look forward to welcoming you back again in the near future.Warm regards,iclub Wan Chai Hotel
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Kevin.Nguyen
iSelect Premier
Stayed in Jan 2025
Family
12 review
4.5/5
Great
Posted on Mar 11, 2025
Location was great, near to Wan Chai MTR and also having good eateries around. The apartment was very conducive for a family of five like us with two bedrooms and attached bathrooms as well as a living room area.
Very rare to get this amount of space in Hong Kong Hotels. Highly recommend for families & couple
Response from Property: Dear Mr Nguyen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,iclub Wan Chai Hotel
Lip Chin
iResidence Premier
Stayed in Jan 2025
Family
1 review
2.5/5
Posted on Jan 10, 2025
Arguably the WORST hotel we have ever stayed in.
Lobby is small and messy with luggage scattered all over giving a poor impression on arrival. Hotel is badly maintained with stains and marks. Poor workmanship is evident e.g. sliding bathroom doors cannot open or close properly. Shocking to get towels that were torn with holes and one was badly damaged but mended back for use!
Room cleanliness was extremely poor and you can find dust and dirt at many corners.
WiFi access has limits on number of users which is unusual for most hotels. You have to buy WiFi credits if you need to access WiFi with multiple devices. Amenities were limited and below any basic level provided by most hotels.
Hotel’s saving grace is staff service; they tried their best to offer good service in a poor hotel.
complains.
If this is the standard of the IClub hotel brand, it has truly tarnished the brand as well as the Regal Hotel Group, which was a surprise considering it is generally a well regarded Hongkong hotel brand.
HIGHLY RECOMMEND NOT TO STAY IN THIS HOTEL!
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Response from Property: Dear Lip Chin,Thank you for choosing to stay us and for taking the time to share your experience with us. We apologize for the inconvenience regarding the room and towel condition, wifi usage and amenities. We strive to provide exceptional service to all our guests, and I understand that you were hoping for a similar experience at our sister property. However, as a select service hotel, our focus is on providing essential amenities and a comfortable stay, which may differ from the extensive services available at our sister hotel.We are committed to ensuring that our guest has a pleasant stay, and your comments will help us improve our services. We continuously work to enhance our services and guest experience.We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Warm regards,iclub Wan Chai Hotel
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AFormosa
iBusiness Deluxe
Stayed in Jan 2025
Family
3 review
5.0/5
Outstanding
Posted on Jan 4, 2025
It was the first hotel to stay for me and my wife in 2025 and our choice turned out to be awesome. Location is absolutely convenient, great spacy rooms with microwave if u need heat up any food and nice city views. theres coffees&teas and water with small snacks available on 5th floor and gym so its like home and office away from home.
staff really friendly and responsive. you can storage your baggage downstairs and go walk around.
Response from Property: Dear AFormosa,Thank you for choosing to stay with us and taking the time to give us your thoughts and rating. We are thrilled to hear that you enjoyed your stay with us. We strive to provide the best possible service, and it is wonderful to know that we could ensure a comfortable stay during your visit. We look forward to welcoming you back in the near future.Warm regards,iclub Wan Chai Hotel
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Anonymous User
iPlus Premier
Stayed in Dec 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 2, 2025
Always clean and big beds. My go to hotel in Hongkong. Great location too. Infront of tram stop.
Response from Property: Dear Valued Customer,Thank you for choosing to stay with us and taking the time to give us your thoughts and rating. Your feedback is a strong motivation to continuously provide the best possible service.We look forward to welcoming you back again soon. Warm regards,iclub Wan Chai Hotel
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Annuo
iSelect Premier
Stayed in Jan 2025
Couples
7 review
4.0/5
Very Good
Posted on Jan 23, 2025
Nice location and easy to go everywhere and the staff are friendly.
Response from Property: Dear Annuo,Thank you for choosing to stay with us and taking the time to give us your thoughts and rating. Your satisfaction motivates our team to continue delivering the best possible experience. We look forward to welcoming you back again soon. Warm regards,iclub Wan Chai Hotel
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Anonymous User
iSelect Premier
Stayed in Nov 2024
Family
3 review
4.2/5
Very Good
Posted on Nov 22, 2024
Iclub Wan Chai has an awesome room with big beds. Location is very accessible to trams around the Hong Kong island. Will definitely stay here again.
Response from Property: Dear Valued Customer,Thank you for choosing to stay with us and taking the time to give us your thoughts and rating. Your feedback is a strong motivation to continuously provide the best possible service.We look forward to welcoming you back again soon. Warm regards,iclub Wan Chai Hotel
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nrfzhy1920
iResidence Premier
Stayed in Nov 2024
Family
1 review
4.5/5
Great
Posted on Nov 21, 2024
Excellent location with various amenities and dining options surrounding the hotel. Recommended for families and travellers as location is 5mins walking distance to Wan Chai MTR. 24hrs ilounge coffee and contenal breakfast.
Response from Property: Dear nrfzhy1920,Thank you for choosing to stay with us and taking the time to give us your thoughts and rating. Your feedback is a strong motivation to continuously provide the best possible service.We look forward to welcoming you back again soon. Warm regards,iclub Wan Chai Hotel
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Novelyn bagaoisan
iPlus Premier
Stayed in Nov 2024
Travel with friends
7 review
4.5/5
Great
Posted on Nov 21, 2024
Very convinent and accessible transportation 5mins to mtr station and just a minute to tramway
Response from Property: Dear Novelyn bagaoisan,Thank you for choosing to stay with us and taking the time to share your feedback. We hope you had a wonderful trip in Hong Kong. We look forward to welcoming you back again in the near future.Warm regards,iclub Wan Chai Hotel
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Xiao1412
iSelect Premier
Stayed in Dec 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 1, 2025
Good location near supermarket and mtr&bus station ! Recommended!
Response from Property: Dear Xiao1412,Thank you for choosing to stay with us and taking the time to give us your thoughts and rating. Your feedback motivates our team to continue delivering the best possible experience. We look forward to welcoming you back again soon. Warm regards,iclub Wan Chai Hotel
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feefelix
iBusiness Family
Stayed in Oct 2024
Family
2 review
3.7/5
Posted on Oct 27, 2024
Check in was extremely convenient, process was literally less than a minute. Hotel is as per images provided on the listing. Generally good stay with convenient location, minutes away from Wan Chai MTR station.
Response from Property: Dear feefelix,Thank you for choosing to stay with us and taking the time to give us your thoughts and rating. Your feedback is a strong motivation to continuously provide the best possible service.We look forward to welcoming you back again soon. Warm regards,iclub Wan Chai Hotel
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Brett Kho
iSelect Premier
Stayed in Oct 2024
Solo travelers
110 review
4.2/5
Very Good
Posted on Oct 11, 2024
this is the 4th iClub hotel I have stayed in Hong Kong. as others have said the rooms are surprisingly spacious and definitely more spacious than any other iClub. The air conditioning is weaker than other locations. The gym actually has dumbbells which is admirable. lounge is the worst part, it is much smaller than other iClubs.
Response from Property: Dear Brett Kho,Thank you for choosing to stay with us and taking the time to share your feedback. We appreciate your comments regarding the air conditioning and will certainly look into it to ensure the best experience for our guests. Your insights are invaluable to us as we strive to improve our services and facilities. We look forward to welcoming you back again in the near future. Warm regards,iclub Wan Chai Hotel
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Lu Valenzuela
iSelect Premier
Stayed in Oct 2024
Couples
27 review
5.0/5
Outstanding
Posted on Oct 23, 2024
Was a nice stay in this hotel y very central in Hong Kong island , plenty of options for dining and fun around , very close to the metro and just in front of a tram stop.
Response from Property: Dear Luisa,Thank you for choosing to stay with us and taking the time to give us your thoughts and rating. Your feedback is a strong motivation to continuously provide the best possible service.We look forward to welcoming you back again soon. Warm regards,iclub Wan Chai Hotel