Kerry Hotel, Hong Kong Reviews

I traveled to this hotel few times before but I will base my comparison/review on last time in Sept 2023. Overall the hotel is really nice and amenities are good but the level of service has dropped significantly since my last stay. The check in/check out times can be up to 90 minutes, the staff is very slow and there and not a lot of stations to check in during “rush” hours (12/15). The staff clicks endlessly on their keyboard and nothing comes out of it. Since it was Chinese valentines I wanted to surprise my gf with some flowers - the reception staff said it’s impossible because you need to book flowers two days in advance and the florist is closed. In a hotel with this many stars I expect better solutions. They offered some sweets later but in the end I had to search for the florist myself and buy the flowers. I booked massage on the day of departure for two persons 90 mins (around 3500 hkd) and the only time available was 11.30. So I asked at the reception of the possibility of late checkout - the lady said and I’m quoting “you can checkout in the morning”. I was astonished. I asked to confirm the possibility with manager. The hotel called the spa to confirm if I’m not lying and reluctantly agreed to late checkout. Last time when I was in that hotel this wouldn’t have happened. The staff reception is rude and robotic. Maybe expect Sera which was great. The staff at the gym greeted me with “hey man” - I expect at such hotel to be welcomed “good morning sir” or such I’m not your friend but a customer. During the massage the masseuse was laughing when I started snoring a bit - awfully unprofessional. Room service is quick and the food portions are large but the it tastes bland. Room are quite clean but the smudges on the windows weren’t cleaned for the whole duration of our stay. Overall I have to rethink if I ever want to come back again.

The swimming pool ,sauna,whirlpool etc are so well ! The laundry service is good as we stay a week. Food were tasty

I stayed here on the recent business trip because the office is close to the hotel and it is actually a very very good hotel with plenty of facilities

Everything is fantastic. Definitely will be back once against. Highly recommend it for the next trip.

Recommended hotel , nice hospitality , strategic place , good facility

This Kerry Hotel is located at Kowloon Hongham area of Hong Kong. Public Bus Terminus is under the facility and nearby Whampao Community. Subway is within 10 minutes walking distance which are convenient to travel, business and leisure.

Kerry hotel in Hong Kong is good. The hotel is clean and tidy. Breakfast is good.

Very good travel to this hotel. The staff is quite nice and with good view hotel room

One of the best hotel in Hong Kong. The view in room is astonishing and perfect where I can see clearly the Victoria harbor daytime and nighttime, especially at night.

The hotel and the room was nice but the wait for check in was way too long for a 5 star hotel. Waited for 50 minutes with long lines and only 2 working stations.

Very good location. Nice pool and gym. Employees were hospitable and friendly. Overall enjoyed our stay!

room clean and big, free for all food for 1st time, tidy and good view

Good sea view. Good to have shuttle to mtr. But it takes a long route if you want to go to TST.

We really enjoyed our staycation. Good service and great facilities. Totally recommend it.