the Figo

the Figo Reviews

the Figo

4F, No.77-91 Queen Road's West (Hollywood Centre), Central and Western District, Hong Kong, ChinaView Hotel Details
the Figo
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the Figo Guest Reviews

4.3/5
Very Good
256 review
Verified reviews
Location4.3
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(256)
Positive reviews(247)
Reviews with photos/video(80)
Great location(51)
Convenient location(30)
Easy to get around(23)
Average sound insulation(18)
Well designed(17)
Large rooms(15)
Many dining options(15)
Friendly front desk staff(15)
Negative reviews(9)
Juddd
Premium Suite
Stayed in Aug 2024
Couples
39 review
4.0/5
Very Good
Posted on Aug 28, 2024
It’s our first time staying at Figo. Figo is a hotel that I’ve always wanted to visit since it’s very popular during the pandemic. It’s not bad - great lounge, so if you’re single, or couple, or with friends, or traveling here alone, the lounge is great for a short hangout with free drinks and an outdoor area. The room is pretty small but it’s got everything you need. More like an apartment style, quite cozy. The sofa is a bit small though. The downside of this hotel is the cleanliness and the used furniture. I wasnt expecting a sparkling clean or brand new room but its got dirt on the sheets and i only found out at late night. We called the staff for help but they said the housekeeping team has got off work already. Alternatively, he gave us some new sheets and we would need to change them ourselves. The coffee table in the ‘living room’ looks a bit worn. But it’s still fine. Overall, I think the location is pretty good if you’re looking for somewhere close to the city yet quiet.
Kktravels
Queen studio
Stayed in Jul 2024
Solo travelers
7 review
4.2/5
Very Good
Posted on Jul 15, 2024
Better than I thought. It’s recommended to stay over at this place.
Mark
Magnolia Suite
Stayed in Apr 2024
Business travelers
3 review
4.0/5
Very Good
Posted on Apr 26, 2024
Overall a good stay. However, would be great if there was a self serve washer / dryer
barbara
Premium Suite
Stayed in Aug 2024
Couples
6 review
4.7/5
Amazing
Posted on Aug 13, 2024
Friendly staff, big room with everything you need for your stay. Communal space is very nice, free soft drinks and coffee and happy hour every day from 17.30 to 18.30 with snacks and alcohol. An excellent choice, easy to reach with public transport. The only downside is the bed, too hard and the smell of humidity in the room. Other than that everything was perfect and we will come back for sure!
Anonymous User
Premium Suite
Stayed in Feb 2024
Solo travelers
2 review
4.5/5
Great
Posted on Mar 11, 2024
Location is convenient, 4-5 mins walk to MTR, shops and restaurants nearby. I love the design of this hotel. Free beer at the common area.
Sarettasun
Queen studio
Stayed in Jan 2024
Couples
11 review
4.0/5
Very Good
Posted on Jan 28, 2024
Beautifully decorated, super nice lounge area where to work. Wifi doesn’t work, rooms are super small.
Guest User
Premium Suite
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 15, 2024
It was a really nice suite, it was spacious and clean, and it was really comfortable! The Figo itself was such a warm environment and my partner and I really enjoyed the Happy Hour!
Marconotpolo22
Queen studio
Stayed in Jun 2024
Travel with friends
50 review
2.0/5
Posted on Jul 11, 2024
The deposit took forever to refund. I kept calling the hotel they said they already initiated a refund but when I call My bank still doesnt. They let random person to check in under my name and they said they weren’t accountable.
Guest User
Queen studio
Stayed in Apr 2024
Solo travelers
7 review
4.7/5
Amazing
Posted on Apr 20, 2024
My flight to Hk was delayed but thankfully Figo has 24/7 check in and also was pleasantly surprised by a free upgrade. The hotel was in a shared building and had dedicated floors. The small gym is quite nice and lounge area has some free drinks and apparently a daily happy hour. The actual room was decent sized for HK but it had a damp smell to it although the AC worked well. Some of the pillow cases had some stains but I just used other ones. Location was good for easy commute to Sheung Wan MRT, Macau Ferry, A11 airport bus stop and also very walkable to Central shops. There’s a great coffee shop nearby called “Clean” which uses Oatly by default for their latte type drinks. Overall would recommend.
OkLetsBookAnotherTrip
Premium Suite
Stayed in Jun 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jun 16, 2024
Good location nice design although in a old building. It was a nice stay
Mike852
Queen studio
Stayed in Jan 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Jan 23, 2024
I booked this room for an Aussie friend, he loved it and looks forward having a chance to be here again.
Erinda
Queen studio
Stayed in Dec 2023
Travel with friends
2 review
4.0/5
Very Good
Posted on Dec 23, 2023
The hotel was in a convenient location, around 10 min walk from metro station, many little cafes and local restaurants. Room was clean and reception desk was very polite and responsive. Overall was a comfortable stay.
Response from Property: Dear Erinda, Thank you for choosing the Figo. Happy to hear you enjoy your stay with us. Looking forward to seeing you soon. Best regards, The Figo team
Guest User
Queen studio
Stayed in Oct 2023
Family
1 review
4.2/5
Very Good
Posted on Oct 31, 2023
On check in, the hotel manageress, Ms Vanessa was warm and friendly. The room l stayed was neat and enough for a couple without any extra large luggage. , Aother hotel staff, Ms Evelyn was also warm and friendly in the hotel beside others. Our 8 days stay greeted by these staffs really make us feel at ease. l will be back even though the hotel rate charged is not very competitive. Congrats and cheers.
Response from Property: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Figo Team
Guest User
Premium Suite
Stayed in Dec 2023
Couples
13 review
5.0/5
Outstanding
Posted on Jan 6, 2024
Lovely attention to details. Room quite small despite being the suite, but that’s HK.
Response from Property: Thank you for choosing the Figo. Happy to hear you enjoy your stay with us. Looking forward to seeing you soon. Best regards, The Figo team
Carl Johann
Queen studio
Stayed in Sep 2023
Couples
5 review
5.0/5
Outstanding
Posted on Nov 21, 2023
Top quality service at the front desk. The waiting area and balcony are really great too.