the Arca

the Arca Reviews

the Arca

43 Heung Yip Road, Wong Chuk Hang, Hong Kong, ChinaView Hotel Details
the Arca
the Arcathe Arcathe Arca
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the Arca Guest Reviews

4.4/5
Very Good
1547 review
Verified reviews
Location4.3
Amenities4.4
Service4.4
Cleanliness4.5
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All Reviews(1547)
Positive reviews(1471)
Reviews with photos/video(686)
Easy to get around(211)
Nice sea view(198)
Large rooms(190)
Close to metro(146)
Well designed(103)
Has an infinity pool(25)
Tasty dinner(18)
Negative reviews(76)
Guest User
Sea Family Suite
Stayed in Jun 2024
Friends
8 review
5.0/5
Outstanding
Posted on Jul 2, 2024
The hotel is around 5 minutes walk from Wong Chim Hang station. The room was so nicely designed with a sea view. The service was amazing, had a last minute request but the team still manage to deliver it to us. 100% recommend for anyone looking for a chill and relaxed stay.
Response from Property: Dear guest, Thank you for taking the time to share your experience. We hope to welcome you back in the near future! Best wishes, the Arca Team
Zenix-K
City Signature King
Stayed in May 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 29, 2024
Great stay experience, and several areas show the hotel's concern for its customers, such as placing an extra pillow in the wardrobe for rapid usage. Cutlery, a plate, and a can opener (which is unusual to see in other hotels). One thing I was disappointed with was the sound isolation. Because a family of three or four lives next to my room, the commotion can still be heard across the door that separates my room from the next. Although the sound absorber board has been constructed, the noise remains evident. The TV appeared a pleasant welcome show with my surname, which was definitely amazing utilizing an uncommon approach to greet consumers that I had ever seen. Overall: 9/10
Response from Property: Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, the Arca Team
Guest User
City Signature King
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 18, 2024
We love the hotel. So much convenient to the nearest mtr. Hotel is so clear. The view is beautiful. Staff were all nice. Will definitely come back here again!
Response from Property: Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, the Arca Team
Ralph Collins
City Signature Twin
Stayed in Apr 2024
Family
1 review
4.7/5
Amazing
Posted on Apr 23, 2024
The facilities and the amenities are so greaaat. And the location is near bus stop and metro station. Great hotel great price. So worth it 👍🏻👍🏻👍🏻
Response from Property: Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, the Arca Team
Anonymous User
City Signature King
Stayed in Feb 2024
Couples
34 review
4.7/5
Amazing
Posted on Feb 28, 2024
Arca hotel is one of the best that I’ve stayed in Hong Kong. The interior is nicely designed, simple and classy. Toiletries are complete, everything is very clean and tidy. Kudos to room service team, love how much attention to details in tidying the room every day. 5mins walk away from Wong Chuk Hang MTR station, brings you to central/causeway bay in about 20mins via subway. I’ve got a free upgrade to a sea view room, so lovely of the concierge lady during check in. Thank you so much!
Response from Property: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, the Arca Team
Jamie
City Signature King
Stayed in Feb 2024
Couples
3 review
4.7/5
Amazing
Posted on Apr 13, 2024
LOVE this hotel! Spacious, great shower, comfortable beds and towels, thoughtful amenities. However, the soundproofing isn’t the best (there was a toddler screaming his/head off in the room next to ours and we can hear everything clearly) and the view was bad (just a construction site). Would still recommend this hotel though. Rooftop view was fantastic, and I’d book a sea view room when I stay here in future.
Response from Property: Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, the Arca Team
Guest User
City Signature King
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 2, 2024
Very cozy hotel and comfortable. Suitable for family gathering, staycation and business
Response from Property: Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, the Arca Team
Ms. Wilson
City Signature King
Stayed in Dec 2023
Family
9 review
3.2/5
Posted on Feb 7, 2024
Booked 2 rooms for my family. The size of the room is okay for 2 people. We liked how accommodating and nice all the housekeeping staff but the staff in concierge is not nice at all. We hated our view its on the construction side nothing to see also the all the amenities are not available. We spent 5 days in the hotel only to sleep as were not able to enjoy the deck pool ( under renovation) not coming back but its worth trying.
Response from Property: Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, the Arca Team
MeowVan
City Signature King
Stayed in Dec 2023
Couples
16 review
5.0/5
Outstanding
Posted on Dec 26, 2023
Very nice and cosy hotel. This is our second trip. It’s quite close to the newly opened mall, which is great for dining. It’s also one station away from Ocean Park, but much cheaper than the ocean park hotels. Great value!
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,the Arca Team
eva2017
City Signature King
Stayed in Jan 2024
Couples
18 review
4.0/5
Very Good
Posted on Jan 21, 2024
The hotel is new and the service is good. We can go to the shopping mall nearby.
Response from Property: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, the Arca Team
Guest User
Sea Family Suite
Stayed in Dec 2023
Family
3 review
4.5/5
Great
Posted on Dec 22, 2023
Great room size and good service. Location is good too as it’s near MTR but most of all price and room size is unrivaled. Good value and a great place for families. Beds are super comfortable.
Response from Property: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, the Arca Team
Guest User
City Signature King
Stayed in Dec 2023
Couples
3 review
2.2/5
Posted on Dec 6, 2023
Room is spacious for HK. But thats it. Room was advertised as a city view with a photo of green view and the actual room is directly facing construction building. Front desk said all rooms have the same construction view except for one top floor with a minimum green view which I believe. Then it is a false advertisement. Floor was little sticky and I found one blood stain near the toilet bin when I checked in.. I don’t want to think what it is.. but it tells you how they clean the room.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,the Arca Team
Guest User
City Signature King
Stayed in May 2024
Family
4 review
5.0/5
Outstanding
Posted on Jun 1, 2024
Very clean and cozy. Staff were attentive and helpful. Near to MTR. Food was excellent as well. Highly recommended.
Response from Property: Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, the Arca Team
Krystenelle
Sea Family Suite
Stayed in Nov 2023
Family
21 review
5.0/5
Outstanding
Posted on Nov 30, 2023
The rooms are exactly the same as the pics posted on their website. The view is breath-taking. The family sea suite is amazing! Very friendly reception staff. Very clean rooms, and very convenient distance walking to MTR and just one stop away to Ocean park. A quiet and wonderful place for rest and recharge. Love it!
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,the Arca Team
Oliver.Ray
City Signature King
Stayed in May 2024
Couples
29 review
3.0/5
Posted on May 22, 2024
Five star hotel but no service for brig luggage to the room, check in and check out very quickly and smooth. But I’m disappointed about when clean up my room, housekeeping haven’t change my bedsheet that I toll front dest ready, when I call to ask front dest they’re answer I turn do not disturb. ( if I put do not disturb why they are in my room clean up) They speak irresponsibly.
Response from Property: Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, the Arca Team