AKI Hong Kong - MGallery Reviews

Response from Property: Dear Feray,Thank you for such a positive review.We are thrilled to hear that our team's attentive service contributed to your memorable experience at AKI Hong Kong - MGallery. Our commitment to accommodating special requests is part of our ethos to provide personalized hospitality, and we are pleased it resonated with you.The unique charm of our rooms, combined with their pristine condition and ambient lighting, is something we take great pride in. Knowing that the breathtaking views from your room added to the allure of your stay is gratifying for us.At AKI Hong Kong - MGallery, it is our constant endeavor to curate an environment that exceeds the expectations of our valued guests. Your feedback reaffirms our dedication to this mission, and we are overjoyed that we have succeeded in making your stay an enjoyable one.It would be our pleasure to have you return on another occasion. Very best wishes,Ohad Tiktinsky, General Manager

Response from Property: Dear Guest, Thank you for this great review.We are thrilled that the prime location of AKI Hong Kong - MGallery contributed positively to your sightseeing and shopping endeavors. It is gratifying to know that the minimalist Muji-inspired design of our hotel resonated with you, creating a serene and welcoming atmosphere during your stay.Our team, particularly Nicole, is overjoyed to receive your commendation for friendly and attentive service, and the complimentary room upgrade that added to your enjoyment is a testament to our commitment to guest satisfaction.Recommending AKI Hong Kong - MGallery as a comfortable and convenient choice for travelers is a great honor for us. We take pride in providing an exceptional service experience and it is rewarding to see this reflected in your stay.We look forward to welcoming you back soon. Kind regards,Ohad Tiktinsky, General Manager

Response from Property: Dear Guest, Thank you for reviewing your recent experience.It is a pleasure to know that the strategic location of AKI Hong Kong - MGallery contributed positively to your stay. Our commitment to aesthetic excellence is a core part of our ethos, and we are delighted that an architect of your calibre appreciated the design quality of our interiors and accommodations.We take great pride in our customer service, and Nicole, along with our front desk team, is indeed a testament to our dedication to guest satisfaction. Hearing that you enjoyed the unique features of our corner tatami-room, with its thoughtful layout and panoramic views, is incredibly gratifying.That you found the room's compactness to be functionally arranged despite the space constraints typical of Hong Kong accommodations, reassures us that our smart-living design is making a real difference in guest comfort. The acknowledgment of Uncle Ming's Whisky Bar, as well as the value you felt you received for the price, truly means a lot to us.Your intention to return is the highest compliment we can receive, and we look forward to the opportunity to welcome you back to AKI Hong Kong - MGallery, where we hope to exceed your expectations once again.We hope to welcome you back. All the best.Ohad Tiktinsky, General Manager

Response from Property: Dear Guest, Thank you for this great review.It brings us immense pleasure to know that the cleanliness of AKI Hong Kong - MGallery met your expectations and that our connection to the Exhibition Centre MTR station contributed positively to the convenience of your travels. Your commendation on our efficient check-in and check-out process is greatly appreciated, and it serves as a testament to our team's commitment to providing a seamless experience for our guests.We take note of your comment regarding the room size. Our central location in the vibrant heart of Wan Chai often means that space is at a premium, but we strive to compensate with thoughtful design and amenities. Should you require more space for your luggage on your next visit, please do not hesitate to contact us for assistance.We are heartened to hear that our strategic positioning allowed for easy access to the myriad of attractions and amenities that Hong Kong has to offer. It is our hope that the rest of our facilities, including our 24/7 fitness center and the delightful dining options at TANGRAM and UNCLE MING'S, enhanced your stay as well.We look forward to welcoming you back soon. Kind regards,Ohad Tiktinsky, General Manager

Response from Property: Dear Guest, Thank you for your review.We're thrilled to hear that you enjoyed the comfort of our rooms and found our front desk staff to be helpful during your stay. Our team strives to provide exceptional service, and it's rewarding to know this was a highlight for you. While our rooms are designed to optimize space and ensure a relaxing atmosphere, we're pleased that you found the room comfortable. We appreciate your kind words about our hotel's services and location, which is indeed convenient for exploring Wan Chai and nearby attractions.We look forward to welcoming you back in the future.Best regards,Ohad TiktinskyGeneral Manager

Response from Property: Dear Guest, Thank you for sharing your feedback about your recent experience.We're delighted to hear that you appreciated the intricate design and prime location of our boutique hotel. It's our pleasure to offer a unique ambiance that reflects the creative spirit of Hong Kong. We're sorry to hear that you found our fitness center and guest rooms to be on the smaller side. Our hotel is designed to provide a tranquil retreat amidst the bustling city, and space can be at a premium in such a sought-after area. We strive to maximize comfort within these spaces and appreciate your feedback on this matter.It would be a pleasure to welcome you again. Kindest regards,Ohad TiktinskyGeneral Manager

Response from Property: Dear Guest,Thank you for letting us know that you enjoyed your stay.It is with great pleasure that we receive your compliments regarding our friendly staff and our commitment to eco-friendliness. Our team is dedicated to providing a welcoming and thoughtful service, and your acknowledgment is a wonderful testament to their efforts. Sustainability is a core value for us, and we are thrilled to hear that our initiatives resonated with you.Should you decide to stay with us again, we hope to continue meeting your expectations and providing you with the high standard of service that is synonymous with our hotel.We look forward to a return visit from you in the future.Best wishes,Ohad Tiktinsky, General Manager

Response from Property: Dear Gaobing, Thank you for your recent visit and really appreciate for your precious time letting us know of our inadequate. Please rest assured the mentioned servicing issues have been reported and escalated to our senior management for immediate follow up and review. I am truly sorry to read your displeasure at the service that you have received. On the other hand, I am regretted that the Classic Room at 16sqm did not meet your expectations, please be informed that the hotel equipped with choices of rooms at bigger sizes such as the Superior Room at 20sqm or Deluxe Studio at 28sqm that might fulfill your needs. Once again, thank you very much for bringing your concerns to our attention, and it is our hope that you will give us the opportunity to better serve you in the near future. Looking forward to welcome you back soon! Best RegardsOhad TiktinskyGeneral Manager

Response from Property: Dear Guest, Thank you for taking the time to comment on your stay at our hotel. We are delighted to hear that you had a good stay with us. We hope to welcome you back very soon. Best regards, Ohad Tiktinsky, General Manager

Response from Property: Dear Tihk,Thank you for such a great review.It is very pleasing to hear that our strategic location in Wan Chai was convenient for your visit. We're also thrilled that the modern touch of our newly opened hotel met your expectations. The upgrade to our Tatami room with its expansive 180-degree city view is one of the unique experiences we love to offer our guests, and we are glad it enhanced your stay. Our team, particularly Chilly Puk, is heartened by your kind words regarding the hospitality you received. Furthermore, we are delighted to learn that the quality of our breakfast buffet left a positive impression. At AKI Hong Kong - MGallery, we aim to provide exceptional dining experiences, and it is rewarding to know when we succeed.We look forward to a return visit from you in the future.Best wishes,Ohad Tiktinsky, General Manager

Response from Property: Dear Tstw, Thank you for taking the time to review your stay.It is wonderful to learn that the location and decor of AKI Hong Kong - MGallery resonated so well with you, creating a memorable experience during your stay.We note your comments regarding the gym size and equipment; our aim is to provide a compact, high-quality fitness space for guests who wish to maintain their workout routine while traveling. We understand that transitioning between elevators to access rooms might have been slightly inconvenient, and we appreciate your patience in this architectural design feature. Additionally, while our windows are sealed to ensure the highest standards of safety and noise insulation, we hope that the city views from our rooms helped to elevate your stay. We are particularly proud that you found AKI Hong Kong - MGallery to be great value. Our team is dedicated to offering an exceptional experience to every guest, and your feedback is a testament to their efforts.We are looking forward to welcoming you again. All the best!Ohad Tiktinsky, General Manager

Response from Property: Dear Tihkx, Thank you for your feedback.We are delighted to hear that our hotel met your expectations and that your stay with us was a comfortable one. This will encourage the team to continue upholding our high standards.We all hope to welcome you back on a future visit. Kindest regards,Ohad Tiktinsky, General Manager

Response from Property: Dear Guest, Thanks for taking the time to comment on your stay at our hotel. We're delighted to hear that our hotel's location and room cleanliness met your expectations and that you enjoyed your stay with us! We hope to welcome you back very soon. With very best wishes, Ohad Tiktinsky, General Manager

Response from Property: Dear Guest,Thank you for this kind review following your stay.We are delighted to hear that you found the room to your liking, with a comfortable bed and a pleasant shower, which are among the key comforts we strive to provide. It is also gratifying to know that our breakfast offerings were to your taste, as we aim to cater to a variety of preferences with our international selection. Our staff will be pleased to know that their efforts to assist were appreciated, as they are dedicated to making every stay memorable.We all look forward to seeing you again in the future. Best regards,Ohad Tiktinsky, General Manager