The Fullerton Ocean Park Hotel Hong Kong Reviews

The HK Fullerton Hotel, ideally situated near Ocean Park Waterpark, is a great choice for families and adventure seekers. However, it could enhance its five-star experience by improving staff training for better customer service, ensuring thorough room maintenance, expanding dining options to cater to diverse tastes, and offering shuttle services to local attractions. Addressing these areas would greatly elevate guest satisfaction and solidify its reputation.

We like the hotel a lot. The room is spacious and facilities are great for kids - the pool and the playroom are fun.

it was a great experience on this hotel, we was so suprised when we enter to our room, the view was breathetaking ☺️ and my kids are happy and like it so much, and the pool the kids love it 👌, special mention to mam bernadette who assist and help us throughout of our stay, ☺️❤️ we definitely come back again soon ❤️

Nice hotel. There’s a shuttle bus to mtr station. Very new and clean. But check in is very slow.

It was amazing.. very huge room, with a beautiful seaview. The staff are very nice and the concierge check in counter. They are very happy serve you with a smile.

a bit mess & delay trip. regular time for check-in 2 rooms, the front dest ask if we accept one room late check-in for giving late check out & $200 cash coupon (was told for any purchases, but when i ask another staff at we check out, she told me is room dining only😓) . lastly we wait until 7pm for reason water leaking, we need change another building at 18:30 without any support😅 btw already mentioned we have kid in room, housekeeping keep curious why we need ask for kid amenities😅 and we received a towel full of unknown hairs… besides, view is amazing, facilities & foods are great

Such a family holiday feel, just a local staycation for us, it felt like a holiday away, we enjoyed it so much. Breakfast was very good!.

We're absolutely thrilled that we chose Fullerton Hotel Ocean Park for our daughter's 18th birthday celebration. Ms. Bernadette from the front office provided exceptional service, and her attentiveness and helpfulness truly made our family experience special. I'll definitely be recommending this hotel to my family and friends.

Excellent hotel, calming oceanic views, best hotel pool in Hong Kong, rooms are so comfortable and service from staff excellent. In particular Harry who helped us check in.

We stayed at this hotel for several times before. It was a cozy staycation here, we felt very impressive of the room with very nice and amazing seaview 😇 We will come to here again for sure 👍👍👍

Front desk service is excellent! The buffet good is great! We enjoyed so much! We will be back soon!

Great hotel! Beautiful scenery facing the Ap Lei Chau hike. Pool was epic with the infinity pool although I feel like it could be cleaned better especially with the number of kids inside. You can’t see where you’re going in the pool which is a bit dangerous for kids and adults. It was super foggy. Gym was clean and 24hrs!

Good services. I emailed them regarding some booking issues and the reply was fast and efficient. Complimentary birthday cake for surprusingly tasty. Can see the whole water park from the room, interesting to see people playing water slides. Buffet breakfast was good, confortable environment with good choices of food. Swimming pool was a bit packed but kids had fun.

Facilities are new and clean ; staff are nice and helpful. The facilities are great for kids to stay. They like so much such as the playhouse and swimming pool.