Chandler Hotels with Hot Tub

The hotel was very comfortable, clean, well-maintained and affordable. What really made this stay a standout was the incredible, kind, go above and beyond service by the employees. Lisa at the night front desk was amazing, helping us get hot chocolate at night, giving us the best room available in our price range, and always had a kind and welcoming smile. That pretty well describes the breakfast staff, the maintenance staff and everyone who worked the front desk.

The food is generally delicious. The room was bigger than I expected. The hotel was in a great location. I think the service is good.

I stayed just one night but was very pleased with my stay. I was upgraded to a suite which was quite large and comfortable. The room was very clean. I found the staff to be very helpful and friendly. I would say the only downside is if you’re a light sleeper, you can hear the highway traffic. Covid protections were still in place which I appreciated as many areas are lifting restrictions. I have family in this area and I would choose to stay here again.

Staff was very friendly and always available. There was plenty of parking. The rooms were spacious and the beds comfortable.

What a pleasant surprise! Clean! Kind! Knowledgeable! Friendly! Happy! We’ve never stayed at a better Holiday Inn. From the minute we drove up the grounds were impeccable. The facility was immaculate! The staff were helpful, friendly and accommodating. Everyone seemed genuinely to care and were so courteous. They were happy to be at work. A rare find indeed!

Clean, simple, near everything. We stayed at this hotel for another baseball tournament. We are from California, did not know our way around, but this was a GREAT location. Directly across from a mall. The mall has many food options and lots of shopping. The hotel itself was very green and offered many options such as EV chargers, water bottle filling stations and a good breakfast in the morning. There are no bars or restaurants on site in the hotel, but while we were there they had a happy hour with free wine and beer a few nights during the week. The pool is very basic and small, but we enjoyed ourselves.

The hotel is nicely decorated with really comfortable beds. There’s a nice bar and small restaurant on the ground floor as well as the M club for medallion members. The M club wasn’t well stocked when we visited so we stopped by the restaurant. When I told our server, Kane, I was a bit under the weather, she offered the best herbal tea. Kane was so friendly, helpful and went above and beyond. She even made sure the next shift had the recipe so I could enjoy it in the morning. Great stay.

The location of this resort is very quiet and peaceful, yet also close enough to the airport or the city as to make it a very convenient place to stay if you have to catch a plane. The atmosphere at the hotel isn't ”cookie cutter” hotel, but rather has its own look that doesn't look like any other Sheraton I have stayed at before. Furnishings are well maintained, everything in the room was in working order, staff was pleasant, and public areas appeared clean. Pool did need a bit of cleaning, just due to excess debris in the pool. Water was clear though, so no problems with algae or cloudiness in pool. The meal we ate from the pool bar was tasty, though prices were a bit high (but definitely in keeping with average prices at higher end hotel properties). We chose this hotel over others in the area due to description of it being more influenced by the Native American tribes in the area, and we are very happy we did choose this. The cultural aspects, the decor, and the plentiful displays available to admire while on property greatly added to our appreciation of the area we were visiting. We had hoped to explore more of the paths around the resort, and take a ride out on the horses, but the heat kept us at the pool (not a bad place to be!) so I can't speak to how any of the walking paths nor horse rides would have been, but what we did see would have me guess that all of the surrounding property would be very nice to explore in cooler weather. Overall, a very nice stay was had by us, and we hope to return again at some point.

My husband and I have just completed a stay at this hotel. The room itself was nice, clean and comfy. However, Alexandria at the front desk was not nice at all. She had a bad attitude in general. My husband, myself and our dog had just completed a lengthy amazing stay at a Sonesta ES Suites, but unfortunately there were no availabilities for the upcoming dates. So we decided to go to this hotel since it was reasonably priced. We are having work done on our house that is taking longer than expected so we had a lot of bags and belongings with us. My husband called ahead and asked for a ground floor room for our pet, and mentioned this. When we arrived however, they didn’t charge us the deposit for the pet which we honestly did not realize at the time. When my husband went to the front desk later on to get a snack, Alexandria very rudely told him that “a maintenance man saw a dog go into your room” in an accusatory manner. My husband attempted to pay the deposit at that time but had problems with his credit card. We paid the next day, even though our dog ended up leaving to stay with friends. As if that wasn’t bad enough, this morning I went down to the front desk around 11:15, to ask about a luggage cart and a possible later checkout (even by 12:30, nothing big) she rudely said No, we are fully booked,etc, etc. I then asked her for a luggage cart because we had a lot of bags (as mentioned above) and she said, We’ll if there’s none at the front then we don’t have any available. Not, let me ask housekeeping or any type of help. Luckily a housekeeper passed by and was concerned and wanted to help and got a luggage cart for me. When I checked out, before I returned room keys, I asked if she could allow the room key to work at the side door where we were packing up our car and she said, No they stopped working at 12 o’clock. I am a very well seasoned traveler, who has lived in many different states and 2 foreign countries and this person was one of the most rude and unhelpful people I have encountered at a front desk. If this is the impression you want to put out about your brand culture, then that’s not good business sense. The reception desk is the face of your hotel and should be run by a pleasant , helpful person, not someone who couldn’t care less about the vibes they put out. Disappointed is not the word and rest assured we will never be back. 2 Stars for clean, comfy room and nice housekeeper.