Fairfield Hotels with Hot Tub

This was my very first time at this hotel and to my surprise I was treated very rudely. upon arrival Pearl kept telling me that my reservation couldn't be granted because I was not an Elite member even though I have already paid and had a text message saying my room was ready. She also asked me how many breakfast did I need and I let her know one is on the reservation so 1 would be fine clearly a question that did not need to be asked because it was buffet style. she was very judging of me and made me feel very uncomfortable I don't think I would ever get a room at this hotel again. I was here simply for a birthday getaway and she made the check-in horrible and very difficult. She told me that the hotel did not do early check-in and that there were no more rooms on the fourth floor which I had previously reserved days ago. After coming downstairs explaining that I was in a room with less amenities and on second floor, different than I reserved she act like I was doing something wrong and being rude where I felt to apologize to her when she actually should have been apologizing to me. Pearl gave me eye rolling as though she had an attitude for a reason I do not know. She kept repeating herself saying that check-in was at 3 p.m. but I reserved early check-in and was notified that the room was ready. She went into the computer and told me that she had to move a guy named Peter and put me there and kept hushing up the other receptionist as though no one should know that I was going to the 4th floor. She made like she was doing me a favor and that I wasn't supposed to be there. She made a lot of commentary during the check in that was very rude comments. When I finally checked into the room on the fourth floor it was exactly the room that I had reserved for my birthday for some reason she wanted to give it to someone else and gave me a bunch of grief of over it

I read a lot of the reviews before I booked this hotel and after staying here for two weeks it makes me question if some of the positive reviews were from people who actually stayed here. First, the air conditioning did not work. It would kick on and off constantly during the two week stay. I asked the front desk to send someone up to look at it, but it was never fixed. This is a common issue with several reviews for this hotel. The refrigerator is a small 18” by 18” and it’s placed directly on the floor. So if you want to put something in or get something out you’ll have to lay on the floor to do it. Impossible for elderly people to do this let alone someone very young. No internet access in the room. Does not matter if you have a code or are hotel loyalty member, it does not connect. The mattresses is wore out. My wife and I flipped it, but it did not make it ant better. The elevator is extremely small and slow. There is only one elevator to access the guest floors and it’s frustratingly slow. The positives, the staff is nice, parking is adequate and the location is centralized. Service of the rooms is only ever other day and you have to request new towels if you want them. So I stayed there on business for two weeks, I wish I could have stayed at another hotel but the company I worked for booked it here so I had no option. If I did, I would have gladly paid more to have a nicer hotel all the way around. It was a very disappointing experience and I would not stay here again. My advice: do your homework before you stay at this property, Marriott’s are generally not this bad, but this particular hotel needs to be updated very badly.

The review would be a five if it was only about the great staff there. George in housekeeping was very helpful and Keilani at the front desk was delightful to talk to. The review is a two for four reasons... 1) The indoor pool was a selling point but it was closed and completely torn up for renovations, which really should have been mentioned on the website to avoid disappointment. I felt intentionally deceived. 2) The fitness room AC was broken and it was a stiffling 80 degrees in there for a miserable workout. 3) The pullout sofa was worn and the mattress was thin and uncomfortable. 4) There was a hole punched in the bedroom door which was very poorly patched and the shower tub spigot was so poorly installed there was a big gap from the shower wall. A Homewood Suites shouldn't feel like a Motel 6.

This place is very nice,clean and staff very accommodating. I went to get a snack late night at the lobby nobody was down there but I left $ for my snack and my room,thought that was odd but besides that it's a nice place.

The hotel is just below the highway, and the back is not too noisy. It seems to be under construction, and it is very dusty. Easy parking, not far from a McDonald's, crowded people can't get in. Breakfast is provided with bread, fruit and coffee, and you can get it back for yourself. This was the worst hotel we stayed in for half a month during our trip to the United States.