Mount Juliet Hotels with Hot Tub

I was in Tennessee on business and left Memphis at about 9:30 PM to head towards Knoxville at about 1 AM I was done driving and stopped in Mount Juliet. Tried making reservations online but being that it was into the next day I couldn’t. I went into the hotel and Tim was at the reservation desk and proceeded to assist me. He spent a good 40 minutes on the phone Hilton Support and they were unable to book a room. However, Tim figured out a way to get me into a room and was so accommodating. When I stop by the front desk in the morning to check out, the manager was there and I didn’t get her name, but she kept apologizing for how long I had to wait for the room while Tim was figuring out the situation. I was more appreciative than anything. They comped my room, which I insisted they did not need to do. I highly recommend this hotel. The staff is amazing.

I stayed here for 4 nights as part of a business trip. Overall, a really pleasant stay and I would certainly stay here again. The service, the room, the gym, the pool and the amenities were all great. A very good and comfortable stay. There is plenty of parking at the hotel. There is also a small ‘pantry’ be reception where you can purchase drinks and snacks. During check-in, the entire team on the front desk were welcoming and very helpful. I was given all the information I’d need during my stay. My room was great. Very spacious and comfortable. As a frequent traveller, I have experienced almost every time of hotel bed. This one was very comfortable. Lighting in the main part of the room was lacking. It could have done with a large main light in the centre of the room. The bathroom was large and functional. However, the large single pane glass panel is not large enough or could do with a door. There was water spillage every time I showered. I would also like to have seen a handheld shower head in addition to the wall mounted showerhead. The shower controller for pressure and temperature is combined and ideally these should be separated and able to be controlled independently. The coffee machine in the room was OK. Would have been nice to have a larger selection of pods. Also, the plastic top for the disposable cups were the wrong size (too small). Housekeeping is on request and I didn’t need it for my short stay so I cannot comment on the quality. However, I had ordered take away and left my food outside my room on a couple of occasions and these were cleared away. I used the gym twice during my stay. It was functional and had everything you could need in a hotel gym. There was a water fountain located inside the gym to allow you to fill up your own water bottle. There were fresh towels available there so didn’t need to bring down from the room. Breakfast at the hotel was a small buffet selection. I didn’t eat at the hotel so can’t comment on the quality of the food. There were 2 options for coffee. A lighter and darker roast. Both were nice. There are several restaurants close to the hotel and plenty of UberEat options that serve the hotel. There is also a Walmart super store close to the hotel. I look forward to my next visit.

The rooms are so small it is ridiculous! I’m a Diamond Elite member ( I essentially stay in a hotel 4 nights a week, EVER week). This is the worst Holiday Inn I have ever stayed in. For a newer hotel, it is in fairly bad shape. But the restaurant is the worst. Elena was training and she did a good job but the person training her was rude, dismissive, and uninterested in anyone but a single man at the bar. They did not have martini glasses (weird) so served my cosmo in a highball glass. Mine was slippery and I accidentally dropped it. It was extremely loud. The head bartender didn’t even look up. And when I asked for napkins to wipe up the mess she looked at me with disgust on her face. She never offered to wipe up the mess. Really sorry I am here for 2 weeks.

We stayed there in Aug. Noticed in Sept our credit card had an extra $75+ charge. Contacted the hotel, was assured somebody would get back to me in a couple days. Couple weeks go by, call again, same thing-no response from the hotel. Reach out to Hilton's customer service in Oct explain to them the issue. At first they couldn't find my submitted email, emailed again. Assured by them somebody would reach out to me. Nobody did. Now they are telling me to contact the hotel directly. If that would have worked the 1st time I wouldn't have been reaching out to them. It is now Nov, no response from anybody! It is very clear they don't value customer service. Up until this point I would have said great hotel.