Richmond Hotels with Hot Tub

After rushing for one night, it is difficult to give a sufficient and reasonable evaluation. The location of the hotel is in the city, there are still a lot of places to eat around, there are not many places to visit. The hotel itself is ok.

The service, room and amenities were fantastic. I attended a conference at the Westin only minutes away Much better value and great room! Highly recommend

The staff was great at this hotel and the breakfast was convenient. The rooms were some of the biggest I’ve ever stayed in although the bathroom area could be much bigger since the space allows. We stayed with extended family for the weekend for a wedding celebration in Richmond. We all agreed that the parking garage felt dark and creepy, but the biggest issue is the elevator situation. There are 2 Hilton hotels sharing the property and elevators. Picking which lobby you want to go to and having to remember which elevator to use to get to your car in the parking lot is a HUGE pain . There was never a time a got into the elevator and the other people in there didn’t complain about it. Not to mention when you get in the elevator, you don’t push any buttons because there aren’t any because you had to figure all that out before you got into it. I know this seems to be something new that other hotels are doing, but since they are both owned by Hilton , why not make it just one name and end it. I wouldn’t stay at this hotel again, purely because of this elevator situation. It’s just too much of a hassle, especially if you are on vacation.

The hotel was clean and the bed was comfortable

The hotel is an upgraded version of BW, the restaurant is large and the breakfast is more abundant. This hotel also has car charging piles.

this hotel has amazing employees I want to first give a HUGE praise ✨Octavia✨ for her amazing customer service she went above and beyond i called and asked if i was okay where i parked because i had parked on the street the night before which was a weekend where u ddont have to pay and you dont have to worry about the time till the weekdays and the night staff told me i was fine till morning but i forgot to ask when i would have to move it so when i called down in the morning to ask when ot if i had to move my car and octavia answered and she immediately helped me and asked me where my car is and what it looked like so she could step out and make sure it wasnt towed or ticketed and to see if im in a spot that i need move out of because i might get towed which i didnt even have to ask her to do any of that she just immediately dropped everything she was doing to help me even after i told her she really doesnt have to do all that i can come check for myself if it is towed or ticketed but she said she was perfectly fine w helping me and could quickly make sure my car did need to be moved in case it didnt need to be. she insisted it was no problem and she was happy to help so she went out and checked and told me my car was not towed or ticketed and told me that i am in a tow zone and gave me detailed instructions of where the parking garage is so i dont get towed. she truly went above and beyond with helping me, She gave me the most memerable and helpful customer service i have had any where in a very long time and definitely the best hotel front desk customer service but also Michael at the front desk as well was quite helpful and gave me a late check out that an employee the night before said the latest was 2pm but michael made sure i was a memember before informing me how late of check out i can get which im guesss the other employee didnt do because he informed me memembers latest checkouts are at 4pm and he went ahead and fixed that and made me 2 new keycards super promptly and even after i said i only needed one and changed my min when i was about to walk away i asked if i could get another if it wasnt too much to ask and he was so nice and said it was no problem at all and made the second key in seconds no pun intended! so i just want to give a big shout out and thank you to both Octavia and Michael at the Delta front desk (on the morning of october 3rd ) for being so kind patient and helpful it brightened my day and their smiles were infectious💗

The hotel is in a good location

Our 1 and only place to stay in town! Delightful from pre trip to after, always personable and professional and a true treasure in every way. Loved the location, loved the service, loved the people and glad Chef Tony is right next door at Sam Miller's!! Thanks. Berkeley!!!