Hampton by Hilton Hotels in Houston

Great location if you are going to Astros or Rockets games, or the convention center. Building looks fairly new and modern. Seems like maybe they need another couple of elevators...there was frequently a line at all times of the day. Pretty reasonable price given the location. It is a shared location with a Homewood...makes for some interesting, but certainly not bad adjustments. Breakfast was one of them...served out of two locations Friday to Sunday, one location on Monday to Thursday. Breakfast was on the better side of brand standard. It appeared the previous occupants of our room had a little grudge against someone in them. They left the safe locked open (that was fixed very quickly), the fridge open, so it was hot...took overnight to get cold again, and the toilet plugged, which took 6 hours and 3 requests to get fixed. And the maintenance guy left a horrible disgusting mess in the toilet after fixing the problem. The front desk personnel seemed to be a generally unhappy group. No mention of my Lifetime Diamond, or even Diamond status, and had to ask for my Diamond perks. Housekeeping services are by request only.

Great place for overnight travel using Bush IAH airport. Great price! Has free shuttle to/from Bush airport. Simple continental breakfast but decent. Snacks & drinks available for purchase. Close to fast foods (walking distance) and restaurants nearby via car or Lyft/Uber. We used Doordash for great mexican food dinner. Staff were nice but mostly very business-like. Had an outside pool and indoor fitness room but we did not use. We stayed overnight from a cruise out of Galveston and then flew home the next day. Bathroom was large and nice updated contemporary fixtures. Hotel had been updated and contemporary decor. Big room and comfy. Huge shower. There are planes flying over as this is close to airport so some noise but did not wake us thru the night.

I give them 1 star because 0 isn't an option. We booked and prepaid rooms as part of an extended family vacation. We paid extra to have additional beds in the rooms. We wanted everyone (including kids) to have a bed. Upon arrival, we were informed that they did not have the number of beds we paid for. The hotel's suggested solution was to cancel the booking. After a fight, they did give us another room but it took hours to get it. In one room, the sheets had not been changed as there were long black hairs and stains everywhere in the sheets Then, there's the airport shuttle. The hotel claims that it has a priority list and that the riders are boarded by priority. (In other words, those that reserve a seat are supposed be boarded before those that show up.) The priority list is meaningless. Our group booked with priority and should have been together on the shuttle. The driver allowed 6 people that walked up (without ”priority”) to board ahead of us. The driver acknowledged they shouldn't have been on the shuttle but claimed it was only a short trip so it shouldn't matter. (The trip is almost 45 minutes round trip.) Don't go through the same aggravation. Stay some where else

Really nice hotel! Staff was nice, building was clean, room was excellent and the breakfast was also pretty good. Dennys is also in the same parking which is a plus if you’re looking for a late night snack! Would 10/10 recommend to friends and family.

Non-existent customer service, poor breakfast, watery coffee, dated rooms, no housekeeping (except on request), loud AC, unsafe feeling. Here is a short summary after staying at this hotel. I’m only giving 2 stars because there was no smell, and no bed bugs.

What I have always expected from Hilton - Excellence. We only had one issue but it was easily fixed - I love love love using the digital key but unfortunately it was not allowing for the gated parking to open it was showing unlocked but the gate didn’t budge, not for my car nor the 2 . But it was a simple fix came inside and the friendly front desk attendant got be a keycard as well as the parking pass to put in the windshield. The room of course was nicely put together and décor eye pleasing . Only slight gripe is do NOT get a standard room with double beds as it truly is for one person and the pillows are terrible I could not sleep at all and neither could my husband. Now let’s talk about breakfast (sigh) no waffles, no pancakes, juices watered down, no cheese nor picante sauce for eyes and a sign that states Happy Breakfast Starts Here - NEGATIVE

On 2/7/2022 I made a reservation online for a 10 night stay at the Hampton Inn Houston-Katy. On 3/8/2022, I modified the reservation to a one night stay. Upon checking in on 4/13/2022 at around 11 pm, Brenden confirmed that we would only be staying for the one night. On 4/14/2022, we left the hotel. No belonging were left in our room. Since covid, we have been receiving our receipts via email for our records. We left the keys at the hotel and thought nothing was out the norm. I realized that in the afternoon, I had not received my receipt. I checked my credit card statement and saw two charges from Hampton, $207.93 and $1465.84. I contacted customer assistance who directed me straight to the hotel. The manager, Stephanie refuses to refund the money. She called me a ”lier” (her words) and said that when we checked in we directed Brenden to change the reservation to ten days. She also said that belongings were left in the room. I assure you that neither is true. If we were staying 10 days, I would have modified the reservation to make sure we would have a room a head of check in. In stead of just admitting to making an honest mistake, she insulted my integrity and has basically stolen my money for services I never wanted or approved. I have the confirmation to confirm the stay of one night only. There were no belongs left. When I looked at my reservation on my phone on 4/13 it was one night. They deliberated changed it to 10 and are calling me the lier. I assure you that any future stays will be at the Comfort Inn. I want my funds refunded to my card, but I am still waiting on a call back.... not holding my breath. They seem to manipulate the truth and insult customers.

I checked in digitally. Chose a room. Then got a message on my Hilton app to stop at the front desk. I did. Checked in and they put me in a larger room. That was nice, BUT, they also charged me an additional $100.00. I went upstairs and checked my app again, looking for a digital key and noticed I was overcharged compared to my reservation. So I pulled up the confirmation email and went back downstairs. Vicento changed the rate to match my original rate. I travel for my job and get approval for reimbursement on hotel expenses before I arrive to the hotel. When the hotel changes the rate or adds fees not on the reservation, it messes with my ability to get reimbursed and sadly takes time to resolve. When I checked out 4 days later, they included a parking fee which isn't a lot, but unnecessary as this is a suburban hotel. The Courtyard next door charges the same parking fee, but the Residence Inn across the street doesn't. I never saw a security guy in the lot. I saw a review of 2 cars with wheels stolen and left on blocks in their parking lot. Had Hilton just been upfront with me, I would have left my car at work down the street and hitched a ride; which most nights, a coworker drove me to dinner and other places anyway. This hotel can do better. Be transparent. The room was nice and clean. Breakfast was just ok, despite very nice guys who work in the breakfast area. Just wished the food tasted better. I did not use the gym, but it looked ok. I did not use the laundry, but it looked ok too. Housekeeping left only decaf coffee with the coffee maker. Luckily, there is a Starbucks right down the street (within walking distance). This is a good hotel, but not in a prime location - and not worth a parking fee. There was a homeless guy living in his car in the parking lot under my window. Not sure why I had to pay for him to stay there. One night, he was up late (until 2 or 3am) cleaning out his car with the radio on. I should have photographed him. I'm going to try this hotel again, but I don't feel confident as I make the reservation. Come on Hilton. It felt like you changed my room rate to make a few extra dollars. If you book here, keep a copy of your reservation showing a breakdown of the room rate. No need to be surprised. If you don't like paying to park overnight in a lot with a homeless guy living there, then leave your car elsewhere and Uber it.

As an Honours member, I tried to stay at this place. The information. on the App advised the property accepts cash as payment. My choice of payment w a CC as a hold. I travelled to the place & was told cash was not accepted. Wow. No compromise. No offer of goodwill. Sorry. No cash accepted. In other words go to hell I don’t care what the app says and your Loyalty to Hilton. Pathetic communication on app. Pathetically poor customer service at the hotel and pathetic disregard for me, the customer, trying to stay at their hotel. With this experience , I may be reevaluating my participation in Hilton Homors

blah