Baymont by Wyndham Houston/Westchase

Need more breakfast services, good location and others for business travelers.

I booked my stay online. When I arrived to check in the clerk notified me that the booking was for 2 rooms and I only booked for 1 room. When the clerk fixed the problem I was given a room that had not been cleaned. The clerk checked another room and it too was not cleaned. I had to wait close to an hour for a room that I did not even want. I booked for a single king room and ended up with a double queen room. I was very unsatisfied. I still have not received any of my money back for my deposit or the double charge. The clerk charged me again even after I had already paid for my stay online. Not happy at all. Very poor.

The hotel was so dirty and stinky. Not maintaining properly. Carpet is wet and fungus smell badly.

I did not like their rooms. They were dirty. They did not have any body wash in the bathroom. Our toilet bowl moved around when we tried to sit down. That dirty carpet that they have in the rooms needs to go. Go with hard woodfloors. The walls was not clean. Looks like someone put makeup all over the bathroom light fixtures. The curtains was really nasty and had holes in them. The room smells so bad. There was only one big drying towel. Our room was dirty when we walked in. My mom was too shame to ask for another one. The guest above us was rude. Walking hard all night above us. I even tried to call the front desk. No answer. Really. The only thing was good at this place was the customer service and how clean the inside and the outside was. That will be the only thing i give 5⭐️ for. When i go and stay at any hotel. We always bring our own towels, soap and azz paper. Sad. But we do. Next time we will just go to a hotel that has room service, restaurants, and bars inside. I also have pictures if you need to see for yourself. I won't be back. I won't ever tell anyone about this place. We did feel safe over there. There are a lot of homeless people around that area. Dallas doesn't allow that at all. They have a place for people like them. The best part is that they do have a lot of lights in the parking lot and on property. But I just feel better if they did a better job with their everyday rooms. If I am staying for a day, a week or a month. They need to do better.

They had great customer service and the rooms were spacious and clean. Very impressed for the price.